Reviews

Review Details

• Review fromDennis B

  Date: 07/29/2024

  1 star
  I don’t even want to give them a star because they don’t even deserve it!! They install for Lowe’s and they didn’t install the dishwasher correctly in turn caused leaking into my cabinets and causing the dishwasher to fry the circuit board. It took them almost 2 weeks to get the dishwasher installed because they don’t even try to work with you on schedule!! Very rude and upsetting how unprofessional they are!! When you go to their website depending on what link you use you might be redirected to some type of porn!! They don’t respond to emails either

• Review fromsandy l

  Date: 07/02/2024

  1 star
  Sent us a broken dishwasher thirty days later we are still waiting on a new one.

  Crume Installations

  Date: 07/30/2024

  I would love a chance to assist and better understand your concerns. Could you provide me with your Lowes PO# or primary phone number on your order for us to further look into this?

• Review fromTina H

  Date: 06/13/2024

  1 star
  Terrible service! Sent a guy out to install a microwave and he tried for 5 hours put six holes in my wall. Damaged the microwave which was a special order. Had to order another one. Without a microwave for a month.
  No apologies
  Could care less because they subcontract these jobs to whoever.

• Review fromRebecca R

  Date: 04/25/2024

  1 star
  This third-party company for Lowe's reached out to me several weeks after my purchase. "Some guy" (he didn't introduce himself) came in. Supposedly installed my dishwasher. Left a mess!! Water everywhere. Parts everywhere. Tore my linoleum flooring. Did not fasten the hose that fills the dishwasher, rendering my kitchen cabinet useless. Left without telling me he was done. Left my kitchen and garage door wide open. This was a horrible experience and I will NEVER purchase an appliance from Lowe's if they use this company.

• Review fromJose H

  Date: 04/23/2024

  1 star
  Crume installers failed to show up to my house today to drop off or install appliances.  I was initially given a window of 2-5pm. I called Crume the afternoon of drop off day (APR 23) to confirm, where I was then told the window was now 3-7pm. I waited until 8pm and Crume never showed, nor did anyone give me a call to inform me they’d be missing the appointment.  I find this to be extremely unprofessional and disrespectful as I sat around and wasted my entire day. I missed work and also missed spending time with my mother in law and my newborn as we live 2hrs away from this house.  If I was to miss the appointment it would be a 150$ fee, so because my time was wasted and missed I would like to be compensated.   I will be here tomorrow morning APR 24. I would like the delivery team to deliver first thing in the morning as I have to go out of town and this needs to be completed as I have in lawns and a new born. Actions like these explain why Crume doesn’t do Google reviews or any reviews at all. This 3rd company is garbage from MY experience.

• Review fromMARCIA H

  Date: 04/06/2024

  1 star
  Worst Installers ever! I had a dishwasher to install, and I had problems with several issues. I admit the first issue was my error as I purchased the wrong size dishwasher. The others were clearly Crume installers fault. Virgil stated that he could not install on the second trip due to pipe leak, gas line in the way and that I needed an ADA dishwasher (basically he didn't want to install). The third visit Virgil cancelled. I called Crume to say I have been waiting weeks to get this installed (fixed leak). Chris called me back that same day to say that he was in Indiana and would be over in a couple hours, Chris arrived and had no issues with the gas line and that the dishwasher fit into the spot with ease. It is a shame that Lowe's uses Crume to install their stuff and that the installer dictates when a Lowe's customer will get their appliances installed! I can't even give a star rating as I am still upset but I have to in order to leave my review!

• Review fromMohinder K

  Date: 04/05/2024

  1 star
  This is a horrible company to deal with. See below why: If there was an negative star I should give them a negative star,. No one at this company take any responsibility. Do not do any business with this company. Save yourself headache.
  I purchased windows from Lows to be installed at 7602 Weatherly Court, West Chester, OH-45069 by Crume Installations in December 2023. They came to install the windows in Feburary2024. At the end of installation, the instiller told me that he has the wrong trim(white instead Brown) and will be ack in 2 weeks. I called in march to find out what happened, since no one had reached out to me. They told me that we closed the case as it has been completed. when I told that it has not been completed, no one has come to put the trim, they said sorry we will send some one soon. They scheduled some one to come om March 29th from 9AM-12PM. At 2:30 (2and half hour after he was supposed) I got a call from installer that he could not come that day but will come next day. Then every day as next day. No one showed up. I called to day April 5th) and talked to Melisa she said that work has been completed and case was closed. When I told she no one cam and no trim has been installed. she said she is going to schedule to some and will let me know. Every time they schedule some one to come no one comes and the close the case as complete and close the case.

• Review fromDiane R

  Date: 04/04/2024

  1 star
  Installer wasn't a certified plumber and he failed to shut off the main water to my condo prior to installation. When he had ask for a bowl and towels the water was coming out still left the area to go to his truck.
  This cause a sufficient amount of water in my kitchen. I filed a complaint with Lowes and Crume which home office is located in Kentucky
  They came this wasca pre existing issue. My question was why did they continue with the installation?
  I would never let this contracting company insatll any appliances in my home.

• Review fromAndrea H

  Date: 03/12/2024

  1 star
  WORST experience ever. Single female...saved for decade to purchase 10 new windows and 2 sliding glass doors. Total cost was $17k, purchase was made at ***** in June 2021. Install was done in March 2022. The original installer did a horrible job. He used clear caulking, so every window and door had a yellow trim exposing the foam. They damaged the house siding in two different places. All the screens were damaged, and one window had a broken balance. They further installed the two sliders with no handles or locks, thus leaving my house unsure for months. It took a while, but Lowes paid for another installer to fix the damages. This is when I met Crume Installations. In September 2022, they fixed the majority of the problems but had to order the balance and return to fix the window. This is when things went downhill. They have been scheduled to fix the window 8 times (2023: 2/2, 4/13, 6/8, 7/14, 8/16, 10/25 and 2024: 2/21, 3/12). They either show up and re-assess the window damage, show up with no part, call off sick or mostly no call/no show. They also broke a wall clock, told me to send the receipt and they would pay for the damage. I sent the receipt ($100) and never received a check. At this point, I'd rather have a broken window and discontinue the relationship. This only results in obnoxious calls and messages from both ***** and Crume, or me taking off more time from work only to continue the shenanigans. Literally, three years of headaches and still a broken window.

  Crume Installations

  Date: 04/03/2024

  Ms. *********,
  On behalf of Crume, I greatly apologize for the inconveniences you have experienced. Our team will investigate and make proper corrective actions as needed.
  In the meantime, please email our office at [email protected] to further discuss your experiences.
  Thank you!

• Review fromAlan P

  Date: 03/05/2024

  1 star
  I had a horrible experience with Crume. Dishwasher ordered from ***** 2/14/24, picked up by Crume from ***** 2/21/24. Installation date was set for Friday 3/1/24 between 2:00-6:00PM.
  On that day, we were waiting, no one from Crume showed up, no phone calls, no communication at all. Called ****** several times, they said Crume were closed at 4:00PM and had no way to get in touch with them and would have to wait until Monday 3/4/24.
  I called again that day, ***** said they would reach out to Crume for a revised installation time. I received an automated call today (Monday 3/4/24) 1:49PM with a revised installation date of 3/7/24. Unacceptable. I called Lowe’s and cancelled the order, ordered from **** *****. Hopefully they don’t use Crume.
  I have no problem if an installer is late or needs to cancel, but to not bother calling is horrendous customer service. At least have the decency to have a person call me and apologize, schedule a new time, but the automated call was the last straw.
  ***** should get rid of Crume as an installation company.

  Crume Installations

  Date: 04/03/2024

  Mr. ********,
  On behalf of Crume, I greatly apologize for the scheduling inconveniences and lack of follow up. While we investigate this issue, please feel free to email our team at [email protected] to further discuss your experience.
  Thank you!