Reviews

Review Details

• Review fromAlex H

  Date: 12/22/2023

  1 star
  I have been doing business with this company for 5 years, but I recently discovered that they have been deducting money from my pay without disclosing it on their application or webpage. I would strongly advise against doing business with them. After doing some calculations, I realized that they have been charging me approximately $700 per year, in addition to the percentage that we had agreed upon.

• Review fromJay P

  Date: 12/14/2023

  1 star
  Crooks. Absolute crooks. Signed up with them and their promise of a 24 hour turnaround time. 9 days later and they are still holding payment. The reps are useless, they keep coming up with silly little problems to delay payment. Oh, underwriting needs this, oh the "team" needs this. They do NOT understand trucking or how anything works. Needed to raise our insurance, did that. Had to get specific things from our bank, did that. On and on and on and on. DO NOT USE THIS COMPANY. Every single day I have been told they are initiating a wire for payment and then it doesn't happen. NINE DAYS. Promised again today they were doing a wire. Now they want a meeting to hold 5% escrow because we are hopper bottom. They knew this from Day 1!!!!! It's stupid excuse after stupid excuse. They claim we can end the contract anytime we want, but still no payment. I'm terrified to see what happens when we try to terminate with them, if they ever pay. They do not respond to phone calls, messages or emails. Absolutely the worst company I have ever dealt with.

  RTS Financial

  Date: 12/22/2023

  Dear Mr. P*****,
  We sincerely apologize for the frustrations you've experienced. Your case presented unexpected complexities that led to delays, and we are committed to resolving these issues and providing a smoother experience moving forward.
  Our team is working closely with our sales department to better understand your situation and improve our processes. We are committed to addressing any remaining concerns and ensuring your satisfaction.
  Your feedback is invaluable, and we are dedicated to learning from this experience to prevent such issues in the future. If you'd like to discuss your account further, please reach out to us directly.
  We apologize for any inconvenience and appreciate your understanding and patience.
  Sincerely,
  The RTS Team
  [email protected]

• Review fromTierra D

  Date: 11/07/2023

  1 star
  They have little to no customer service. They promise things that can’t guarantee like a fuel card. They are third party to the actual fuel card provider. They hold invoices and make issues with every invoice you submit. I can’t get no one in the phone that actually work for my team on assigned to at RTS. The supervisor is never available they don’t reply to emails nor return calls.

  RTS Financial

  Date: 01/19/2024

  Tierra,

  We're sorry to hear about this negative experience, and we'd love the opportunity to make things right. Will you please email [email protected] and provide us with additional details, such as the company name, your MC# and details of your experience?

  
  
  Best regards,
  RTS Financial

• Review fromCOdy H

  Date: 10/16/2023

  1 star
  BEWARE BEWARE BEWARE!!!!
  
  They will hold and keep your money. Death is in the details. The worst customer service EVER. No department has a telephone number. You will get a run around if you dare try to speak to someone. The will find ways to take, keep or withhold your funds. I promise you. DO MOT FACTOR WITH THIS COMPANY ! Truckers you’ve been warned.

• Review fromPedro R

  Date: 10/14/2023

  1 star
  On August 20th 2023 I booked a load from a broker that was and still is approved by rts , on the 22nd after factoring the load from me rts accused me of working with a double broker and asked for the money back , I told them o had no idea that the load was double brokered and that the broker was approved by rts that’s why I took the load , this is solely rts responsibility for approving a fake broker on their site , also rts had the audacity to withdraw money from my bank with out my approval, rts works like a mafia that destroys smaller businesses, I also have proof of the broker being approved by rts

  RTS Financial

  Date: 01/19/2024

  Hi Pedro,
  
  We're sorry to hear about this negative experience, and we'd love the opportunity to make things right. Will you please email [email protected] and provide us with additional details, such as the company name, your MC# and details of your experience?
  
  Best regards,
  RTS Financial

• Review fromAnthony J

  Date: 09/21/2023

  5 stars
  NEVER EVER DO BUSINESS WITH RTS FACTORING. I never signed an agreement to have them factor my payments for me. My MC authority went active today, I could not make any money because RTS have a lien on my company because they assumed I was going into business with them. I spoke to a representative in march, I never signed a contract. The representative tried to bully me and force me to do business with them or else they would not terminate the lien. Very unprofessional stay far away from them.

• Review fromPaul B

  Date: 09/15/2023

  1 star
  Terrible company blocked my number because they did like me telling them how bad they were terrible customer service

  RTS Financial

  Date: 01/19/2024

  Dear Mr. Boos,
  
  We're sorry to hear about your negative experience, and we'd love the opportunity to make things right. Will you please email [email protected] and provide us with additional details, such as the company name, your MC# and details of your experience?
  
  
  
  Best regards,
  RTS Financial

• Review fromJon F

  Date: 09/15/2023

  5 stars
  Exceed our expectations at every turn. Totally impressed. We will have a long term relationship with them. We consider them an inter integrated part of our team.

  RTS Financial

  Date: 01/19/2024

  Jon,
  
  Thank you for the kind words! We appreciate your partnership and are honored you've chosen us for the long haul. 
  
  Best,
  RTS Financial
  
  
  

• Review fromsaqib h

  Date: 06/29/2023

  1 star
  This is the biggest scam company they find any reasons to held invoices hostage they very rude team70 biggest liars do not get factoring with them every they want to refuse u paying even when brokers pay them

• Review fromarshdeep r

  Date: 06/13/2023

  5 stars
  ********************* is doing good job .excellent .we are very thankful of them .