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Business Profile

RV Parts

Elkhart RV Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Complaints

This profile includes complaints for Elkhart RV Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elkhart RV Parts has 4 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an electric fireplace for our RV from Elkhart RV Parts. When it finally arrived (despite still showing as not being shipped on their website), the digital display was so blurred that it was totally unreadable. Their website states that items are items are returnable within 30 days and that they will pay the shipping. I called them and left several messages, and they would not return my call. I texted them and included pictures... but no response. I emailed them ... and no response. Finally, I told them in an email that I would be disputing the charge on my credit card, and they responded asking me not to do that. I have since reached back out to them by phone and email, and again... no response. Despite all of my efforts to resolve this matter, they will not reply...

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $397 on Oct. 18, 2023 for a Greystone RV fireplace. Havent heard anything from them since about shipment. Phone number goes straight to voicemail. Emails not returned. No response from live chat. Cant cancel without contacting them. Seems like a scam.

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an oven door from Elkhart and the size was not correct and I want to send it back and reorder the one I need and I cant get them to call me , email me nothing . Ive been trying for a month to get them and I cannot get a hold of anyone. I just want to return my item and get the correct size .

    • Initial Complaint

      Date:09/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered rv parts under order number **** on august 17th. 10 days later still had not received a confirmation of shipment. Attempted calling. Texting. Emailing. No response. notified of pending BBB complaint and they sent the order. They sent the wrong item. I notified them on 8/31 same day as delivery and they said theyd send a return label and website says they will pay for shipping. No label has been sent. No response from company after several more emails I have sent. They do not have a business address on the website I could find which makes me wonder about validity of the site. No response makes me question if they are a valid company?elkhartrvparts.com They do not come ** in my internet search for an address either. Again they dont respond to email. Text. Or phone calls in any consistency.

      Business Response

      Date: 09/21/2023

      The order was fulfilled and shipped out on August 31st as you can see in the attached photos. We sent the two parts that ****** ordered and we apologize if a different order arrived than what he ordered. We will need weight, photos, and dimensions in order to provide him a shipping return label. Yes, we are a legit business.

      Customer Answer

      Date: 09/21/2023

       I am rejecting this response because: I have emailed you, called you, and tried every means possible to reach out to you to let you know that you sent the wrong order and you still do not try to correct it. You have multiple emails from me identifying that you sent me the wrong part and me trying to send it back to you.

      Business Response

      Date: 06/12/2025

      Thank you for bringing this to our attention. Elkhart RV Parts is now operating under new management. While we are unable to offer refunds for past orders, we would be happy to assist in placing a new order if your original order was not fulfilled and instead canceled or refunded.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    Elkhart RV Parts is NOT a BBB Accredited Business.

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