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Business Profile

RV Parts

Elkhart RV Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Complaints

This profile includes complaints for Elkhart RV Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elkhart RV Parts has 4 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an electric fireplace on 1-08-2024. It arrived a few weeks later. We did not even open the box bc when our *** driver went to hand the big package to my husband you could hear the shattered glass pieces rattling. So we declined the package and sent it back. I immediately tried calling this company to let them know. No answer. Left several voice mails. No returned call. I've since sent text and sent many emails stating the problem. At first I was fine with them sending a replacement. Not now. It's been over a month with ZERO communication. I want a refund. I have filed a dispute with PayPal. I can not believe this company is still in business after all the negative reviews online, here, and ********* This has to stop. We working people work hard for our money. Elkhart rv parts do the right thing and good things will come your way. Treating customers like this is NO WAY to run a business. I want my refund! This is the 1st company I've ever had to report. I sure didn't want to. But you all didn't give me a choice.

      Business Response

      Date: 06/12/2025

      We understand your concerns. The business is now under new management and focused on better service. If your earlier order was not completed and was refunded, please reach out so we can assist you with a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

      Customer Answer

      Date: 06/16/2025

       I am rejecting this response because:


    • Initial Complaint

      Date:02/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an electric fireplace for my RV and the description said it was in stock. Once ordered i have not heard from the company and tried to get in touch with them concerning the order. I reached out by phone and email and have not heard back. I disputed the charge on my credit card, but they said they delivered the fireplace and did not provide a tracking number. I have still not received the part, a tracking number, or a response from the company so i am requesting that they refund my money. Order was placed on October 30, 2023.

      Business Response

      Date: 06/12/2025

      Elkhart RV Parts has undergone a change in management. Although we are not processing refunds for previous orders, we are here to help facilitate a new order should your original one have been refunded and unfulfilled.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an electric fireplace online on November 21, 2023. My credit card was charged ******. After weeks of trying to find shipment tracking it finally arrived. It did not work. I immediately began trying to contact company. After multiple emails I received a shipping label to return fireplace. Last communication from Elkhart RV Parts was January 8, ****. I have sent multiple emails and my husband has left multiple VM messages asking about refund or replacement. No one returns any of our attempts. After reading reviews from the company ******** page, ****** and BBB reviews this is apparently a pattern for this company. I have read multiple stories identical to mine. No response ,and non working fireplaces. I would like to request my money back. After reading all the other reviews this company is apparently scamming people out of their money or just really poor customer service

      Business Response

      Date: 06/12/2025

      We appreciate your message. Elkhart RV Parts is now under new ownership, and we are committed to improving customer service. If your prior order was not completed and a refund was issued, we are available to help you place a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a tank from Elkhart on 9/14/2023. We paid $351.95 for order #****. As of today, 1/23/2024 we still have not received tracking information. We have called, left voicemails, and emailed multiple times and they do not respond. I would like to know that this order is still on track, or I would like a refund at this point. There is absolutely no communication.

      Business Response

      Date: 06/12/2025

      Thank you for bringing this to our attention. Elkhart RV Parts is now operating under new management. While we are unable to offer refunds for past orders, we would be happy to assist in placing a new order if your original order was not fulfilled and instead canceled or refunded.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:01/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a RV Fireplace, for $273.41, and they will not answer my calls or messages. I tried canceling my order and still they do not respond. I purchased the product with credit card and have not received the item or a refund.

      Business Response

      Date: 06/12/2025

      Thank you for contacting us. With Elkhart RV Parts now under new leadership, were working hard to rebuild trust. While we cannot refund past orders, wed be glad to help you successfully place a new order if needed.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rv fireplace 32"

      Customer Answer

      Date: 01/22/2024

      I have reached out by phone, text, and email regarding updates on this order. I have also reached out to cancel this order due to the lack of communication. 

      Business Response

      Date: 06/12/2025

      We understand your concerns. The business is now under new management and focused on better service. If your earlier order was not completed and was refunded, please reach out so we can assist you with a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:12/06/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a fireplace for ******. Been over 2 weeks with no response. *** called, texted and emailed multiple times a day trying to get a hold of someone at this company. Website stated items ship within 48hrs. Still nothing. No confirmation or anything. But they sure charged my card right away!!!! After reading the other complaints on the bbb site Im thinking I fell victim to the scamming business as well.

      Business Response

      Date: 06/12/2025

      Elkhart RV Parts has undergone a change in management. Although we are not processing refunds for previous orders, we are here to help facilitate a new order should your original one have been refunded and unfulfilled.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

      Customer Answer

      Date: 06/12/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:11/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for the fireplace back on October 9th, 2023, and never received it. Emailed them 4 times and called over 20 times goes right to voice mail. I want a full refund.

      Business Response

      Date: 06/12/2025

      We appreciate your message. Elkhart RV Parts is now under new ownership, and we are committed to improving customer service. If your prior order was not completed and a refund was issued, we are available to help you place a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:11/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a greystone fireplace on 11/18/2023. I received a confirmation email but nothing regarding shipping. I tried calling but it goes straight to voicemail. I also sent an email with no response. My credit card was charged $283.40. I think I was scammed.

      Business Response

      Date: 06/12/2025

      Thank you for bringing this to our attention. Elkhart RV Parts is now operating under new management. While we are unable to offer refunds for past orders, we would be happy to assist in placing a new order if your original order was not fulfilled and instead canceled or refunded.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:11/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered rv window blinds (2) order #**** on Oct.26,2023 total price $302.15, business would not answer phone, text or email never received response or product.

      Business Response

      Date: 06/12/2025

      Thank you for contacting us. With Elkhart RV Parts now under new leadership, were working hard to rebuild trust. While we cannot refund past orders, wed be glad to help you successfully place a new order if needed.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    Elkhart RV Parts is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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