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Business Profile

RV Parts

Elkhart RV Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Complaints

This profile includes complaints for Elkhart RV Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elkhart RV Parts has 4 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for product, not received,1) I ordered the blue fade RV canopy on June 13th and the delivery window was June *****. I contacted Elkhart via email on the 27th without receiving anything. I asked if any other colors were available to ship immediately. After multiple attempts to get more information from Elkhart, they finally responded on July 14th with a list of colors that were in stock (with estimated delivery of July 24th)I immediately ordered the black fade one on July 14th (order ********) and Elkhart cancelled the blue fade one (order ********). Cost was $1,639.63 that I paid in *******'s now September 2nd. No delivery date, no tracking number. 6 weeks late.

      Business Response

      Date: 09/02/2025

      Thanks for leaving a review, however your order was cancelled and fully refunded on 8/20/24 due to ******* not manufacturing this style / color combo any more.  You should have email confirmation from that time, and you're welcome to reach out to us at ******************************* for further information should you need it.

    • Initial Complaint

      Date:09/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a new tray for our Furion refrigerator, order #********, on August 15, 2025, and have yet to receive the part. My card was charges that same day. I received a notification that the part has a ***** tracking number, however, it has not been picked up by *****, which tells me Elkhart RV Parts has not called *****.

      Business Response

      Date: 09/02/2025

      When reviewing this information, we do see ***** has lacked any update to the package status.  Because of this, we are able to handle this lost package directly with ***** and issue a replacement shipment to you.  We have done as of the time of this response.

      When you have an issue with an order, please reach out to *************************************** as that is our official channel for customer assistance.  While we ship out thousands of orders a year with *****, and they visit all our northern Indiana facilities each day for deliveries and pick **** these things happen at times where packages go missing.  We insure such issues to ensure customers can still get their orders as we have done in this case.

      Thanks for posting and please remember to reach out to us directly next time, we are here to help.  

      Customer Answer

      Date: 09/02/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:08/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order more than 3 weeks ago for a retractable shower door. As of yet, I have received now word on when it will ship and they will not respond to my emails. Im sorry I ever ordered from a company who refuses to talk to their customers on the phone.

      Business Response

      Date: 08/26/2025

      Thanks for the feedback.  A couple points:

      - You ordered a made to order custom shower door for your RV.  Because these are made 1 do 1 to your exact specifications they require a lead time. We provide that time at checkout so youre aware of a delivery window to expect. 

      - When we check your order it shows delivered through ***** with proof of delivery.  

      - We offer customer support through; Product Page Q and A, LiveChat, SMS Chat, and Email support. Most inbound requests are responded to within 12.6 hours per our metrics dashboard.  We do not currently offer live phone support but appreciate your feedback. 

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 11, 2024 I ordered a Greystone Double burner induction stovetop from Elkhart RV Parts. They collected the money but never sent the product. I have called, emailed and sent text messages about the order (5 attempts at communication with no reply or acknowledgement) the product delivery date was July 20.

      Business Response

      Date: 06/12/2025

      Thank you for contacting us. With Elkhart RV Parts now under new leadership, were working hard to rebuild trust. While we cannot refund past orders, wed be glad to help you successfully place a new order if needed.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:08/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a microwave oven online from Elkhart RV Parts on August 2nd, 2024. The delivery date was supposed to be August 20th. When it didn't arrive I sent an email as their website requests for "a quicker response time". When I heard nothing after 24 hours I left a voicemail and also left a text. Being suspicious of such poor customer service, I checked the ********************'s website to see that this company is clearly scamming people. I know it's only been 48 hours since my microwave was past due, but I clearly need to get in line if there is any hope of recovering my money.Details:PayPal purchase of $303.21 on August 2nd from *********************************** Order $5055 for 1: Greystone 1.1 cu ft Convection Microwave, Stainless Steel **********/D100N30ASPRIII-B5-FR01 Scheduled to be delivered by *** on August 20th. No tracking info was given, No response from multiple inquiries by phone, email and text,

      Business Response

      Date: 06/12/2025

      We understand your concerns. The business is now under new management and focused on better service. If your earlier order was not completed and was refunded, please reach out so we can assist you with a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

      Customer Answer

      Date: 06/14/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:08/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 2, 2024, I placed an order with Elkhart RV Parts, Elkhart, IN Price of product: $****** Product: 1" Pleated Shade - Day/Night w/privacy liner included Custom Size (60" w X 30" l) x 1 Shade NEVER received the product, but my Credit Card was charged ****** on May 3, 2024 Have called and left messages, texted and e-mailed several times NO RESPONSE AT ALL

      Business Response

      Date: 06/12/2025

      Elkhart RV Parts has undergone a change in management. Although we are not processing refunds for previous orders, we are here to help facilitate a new order should your original one have been refunded and unfulfilled.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:08/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 07-24-24 I ordered a replacement fireplace for my camper. I've emailed several times, I've left several voicemails and texts with no response. I want my product or my money back. It was guaranteed to me in 5 days, today is 08-15-24 order date was 07-24-24. No tracking number or invoice was provided. My credit card was charged.

      Business Response

      Date: 06/12/2025

      We appreciate your message. Elkhart RV Parts is now under new ownership, and we are committed to improving customer service. If your prior order was not completed and a refund was issued, we are available to help you place a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:08/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order #**** on 7/10/24 and received a confirmation email stating the part to be delivered by 7/30/24. Today is 8/8/24 and I have no part. I have tried to call multiple times and only get a voicemail message the fastest way for a response is text or email. I have text and emailed multiple times with no response. There is absolutely zero customer service, I cant find out if they are scamming me or if a part might arrive, or ask for a refund. Horrible business.

      Business Response

      Date: 06/12/2025

      Thank you for bringing this to our attention. Elkhart RV Parts is now operating under new management. While we are unable to offer refunds for past orders, we would be happy to assist in placing a new order if your original order was not fulfilled and instead canceled or refunded.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    • Initial Complaint

      Date:08/05/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a rv frig on july24th and have no contact with the company since. Called.text and emailed to no avail. Obviously a scam company

    • Initial Complaint

      Date:08/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a folding glass stove top for my stove in our travel trailer. I have emailed this company several times asking where my order stands. they have not replied. After 4 emails with no response and no product. i can not find a phone number to call. So I need help.

      Business Response

      Date: 06/12/2025

      We understand your concerns. The business is now under new management and focused on better service. If your earlier order was not completed and was refunded, please reach out so we can assist you with a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

    Elkhart RV Parts is NOT a BBB Accredited Business.

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