Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN has contacted staff via email requesting my employment verification. The inquiry was not sent to appropriate personnel such as our human resources department. The email the inquiry was sent to is reviewed by staff who should not have access to information about my current or former employment and the inquiry sent contained the last 4 digits of an SSN. I have not provided permission to contact any employer and RNN does not indicated that this is a state or federal government related employment verification request request. I would like this company to stop sending employment verification requests or calling my current/former employers and others unless they have a valid state or federal government related need to obtain this information.

  Business Response

  Date: 11/29/2023

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 11/28/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 310471226

  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN group ************** contacted me on my phone today. They were phishing for my date of birth and social security number under the guise of employment verification. They refused to tell me who was asking for my info unless I give them my personal information. Scammers. Do not give them your info!!! I didnt apply for anything so no reason for anyone to be using this phishing company.

  Business Response

  Date: 11/16/2023

  Hello ********************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 11/15/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 309801050
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 11/1/2023 A PREVIOUS EMPLOYER OF MINE RECEIVED A REQUEST FOR EMPLOYMENT VERIFICATION FROM RNN GROUP. I HAVE NOT APPLIED FOR ANYTHING AND I HAVE NOT GIVEN ANYONE PERMISSION TO REQUEST MY INFORMATION. I WOULD LIKE THIS COMPANY TO REMOVE ME FROM THEIR SYSTEM

  Business Response

  Date: 11/01/2023

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 11/1/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and ********** providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you, along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 309843758
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 2 calls now at phone number ************ (one the week of 9/18/23 and today 9/26/23 at 3:06pm). The most recent was a voicemail from a ********************* who stated she was calling on a recorded line and to give her a call back. She did not state the company she was calling from or provide any details as to why I should call her back. The original message from the week of 9/18/23 wanted to verify my employment at Integral Solutions, LLC which is my own personal company. However, as I am the owner of said company and already hold a full time job outside of my **** work, there is no reason for them to be calling me to verify any such employment. I have not applied for any positions since March of this year when I started my full time position, so these calls seem to be asking for information that they are not ***********. I do not care where they found my information or who gave it to them, these calls are coming in in the middle of the work day disrupting meetings and daily work just for me to figure out who is calling. This is the only cease and desist warning that this company will receive. Any further calls will be referred to the *** as you have now been informed that these calls are neither warranted or desired. You have sufficient information at this time to take my name off any supposed list you may think that gives you the authority to place such bogus calls immediately. I will not be making any call into RNN or emailing anyone. This is the first and final warning.

  Business Response

  Date: 09/26/2023

  Hello Ms. ******,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 9/26/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that your business will not be contacted by RNN Group again, and your record has been closed in our system.
  
  If you would like the name and contact information of the company that has asked us to verify employment, please reach out to one of the following and provide this reference number: 308901007
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 09/26/2023

  I have contacted the company via the email provided in their response with the indicated reference number. Upon receipt of the information they have stated that I will receive, the complaint will be closed, but not before then as there must be incentive on their part to provide this information.

  Business Response

  Date: 10/05/2023

  Hello Ms. ******,

  We have answered your message that was sent to ************************************** on 9/28/23 and have responded to this matter to the best of our knowledge.

  Thank you for your time,
  

  RNN ************* Team

  Customer Answer

  Date: 10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer has been receiving phone calls and harassing them trying to get information on my employment status. I did not give any written or verbal consent for them to contact my place of employment. I would like this to stop immediately.

  Business Response

  Date: 09/06/2023

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on DATE. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy.
  
  We are unable to locate your record based off the information provided, so we cannot block it in our database at this time. Please email us at ************************************** so we can assist you further. Once the record is located you can also request the name and contact information of the company that requested your employment verification. 
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been receiving calls from this company for over a week. They are asking for verification of my social security number as well as my dob. When they verify my name, they are asking for a name I havent used in over 10 years.I havent applied for credit cards, any line of credit nor a job. When I refused to verify my information and when I asked what the call was about I was told its a 3rd party employment verification and they cant give out any information. I checked my credit report and I dont see anything. I am afraid of fraud will be done against me.

  Business Response

  Date: 08/31/2023

  Hello ********************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 8/29/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. 

  We cannot find your name in our system with the information provided, so we are unable to block your record at this time. Please contact us at ************************************** with the previous name that was used. That way we can locate your record and block it so that your employer is not contacted by RNN Group again.

  T**** you for your time.

  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a request for employment verification at my place of business via fax. It was sent on 8/21/23. It was asking for hours worked and personal information without written consent. I would like this business to stop all further contact. I have tried to call and resolve but the answering machine is of no help and no one ever answers.

  Business Response

  Date: 08/22/2023

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 8/22/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by emailing *************************************** Please provide this reference number: 308628542
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN Group notified my employer for employment verification via fax without my knowledge or consent. They also had my personal & private information including my SSN. This is definitely violation of my privacy and they have no authority to be contacting my place of employment. I want this company to cease contacting my employer for any verification purposes, as this will not be released without my consent.

  Business Response

  Date: 07/28/2023

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 7/26/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number:
  
  1. Email **************************************
  2. Call ********************
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is harassing me calling my job asking for employment verification. It is a scam and they have personal information that wasnt given to them.

  Business Response

  Date: 06/30/2023

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 6/30/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number:
  
  1. Email **************************************
  2. Call ********************
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im getting a bunch of calls from some place called RNN they asked my employees for my social security number and keep calling and harassing them and me this is against the law and I want to know wtf will be done about this this is unacceptable and not professional at all I will next time get the agents name and then take to a suit against this so called company you CANNOT ask for someones social to another employee and keep harassing them.

  Business Response

  Date: 06/17/2023

  Hello **********************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 6/8/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 307138675
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.