Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We keep getting emails to verify my employment and listing the last four digits of a social that does not belong to me. We started getting these email back in fall 2022 and then stopped and now have started again.I have tried calling them by looking them up online vs. clicking on their links. But the number goes to the same voice message of an operator that is not available.This is the email: EMPLOYMENT VERIFICATION REQUEST RNN Group **** Thank you in advance for your response, we sincerely appreciate your time Date: 2023-06-06 Reference #: 307110303-1902 Company/Department/Name: *****Email: *****________________________________________Hello,I am reaching out today to request your assistance verifying employment on the individual below and sincerely appreciate your time to respond. We've listed 3 response options below to make it as convenient as possible for you. No salary or wage information is needed. EMPLOYMENT VERIFICATION FOR:Employee Name: **** Employee SSN (last 4 only): xxx-xx-*** (this does not match my social)Please answer the following: 1. Is this individual currently employed by your company? Please respond with YES or NO 2. Type of employment: Please let ** know if the employee is Full Time, Part Time or Seasonal. If Part Time, how many hours per week? 3. Name/Position of individual completing this form:Please confirm your company name & address we have on file: ******* (this was a wrong address)If not correct, please fill in here: ________________________________________We thank you for taking the time to respond in one of the ways listed below:1. Website: ****************************************** 2. Fax: ************ 3. Email to: ************************************ or simply respond to this email 4. By phone: ************ With Sincere Appreciation, ************************* RNN Verifications

  Business Response

  Date: 06/12/2023

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 6/6/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself, along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  Per company policy, we must confirm the individuals identity before giving out client information. Since the information provided does not match, we have the wrong individual and must close this record from our system. We apologize for any inconvenience this has caused; you will not be contacted by RNN Group again. Please disregard any documents that were sent.
  
  Thank you for your time and have a good rest of your week.

  Respectfully,
  RNN Group ************* Team

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone from RNN just called my job and when they were told that all verifications must go through HR, they continued to push for more information. They then gave my birthdate and the last 4 numbers of my social security number to the volunteer in the office who answered the call. This is not ok to give out my personal information over the phone to anyone. That is a complete violation of my privacy!!!

  Business Response

  Date: 06/05/2023

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 6/1/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following.
  
  1. Email **************************************
  2. Call ********************* or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:04/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/28/23. My firm was contacted today by RNN Group to verify my employment for some very odd reason. I want to know who hired RNN Group to access my personal employment information.

  Business Response

  Date: 04/28/2023

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 4/28/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number:
  306512056. Our office operates during normal business hours, EST.
  
  1. Email **************************************
  2. Call ********************
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/2023 RNN Group of ******* ******* called my place of employment numerous times and pestered myself and my place of employments HR department director. This has caused me distress at my place of employment. The RNN group would not disclose what the nature of the calls were pertaining to.

  Business Response

  Date: 04/04/2023

  Hello **************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 3/31/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 305752110
  
  1. Email **************************************
  2. Call ********************
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19879799
  
  I am rejecting this response because:

  I am going to have my legal counsel look into this further.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/10/2023

  Hello **************,

  Please refer to the client information that was sent on 4/4/23. RNN Group is solely the 3rd party, so our client will be able to answer any additional questions you may have.

  Thank you for your time,

  RNN ************* Team
  

• Initial Complaint

  Date:03/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received an odd call from this company doing an employment verification on a non-profit corp that I manage. They sent over a fax that contained my husbands information, last 4 digits of social security for a company that is only comprised of volunteers and my husband did not apply for any jobs. How can this company have the last four of my husbands social security number if no employment applications were completed by him authorizing this check for a company that he is not an employee of.

  Business Response

  Date: 03/22/2023

  Hello ***********************************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 3/22/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect their privacy. Please rest assured that your husband,along with past, present, or future employers will not be contacted by RNN Group again, and his record has been closed in our system.
  
  ************ can request the name and contact information of the company that contracted us to verify employment by one of the following. Please provide this reference number: 304760015
  
  1. Email **************************************
  2. Call ********************
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/27/23 they called a place of business asking to verify employment. I do not care who you are contracted by you are not given any permission to call anywhere and ask anything about my personal business now or ever!!!! This is a scam!! Take my name off your list!

  Business Response

  Date: 03/02/2023

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 2/28/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 305353768
  
  1. Email **************************************
  2. Call ********************
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called my place of employment and drilled the owner and Im not happy about I, have no idea who they are nor why they are verifying my employment, its none of their **** business! I want removed from their call list and no further contact! Im beyond pissed!!!

  Business Response

  Date: 02/17/2023

  Hello ********************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 2/17/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  We have responded to your email sent to us on 2/16/23 from our email at *************************************** You can reply to our response there, or if you wish to speak to a manager you may call ********************* or 113 with the reference number 305090981.
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This RNN Group called my employer and asking about if I'm still employed at the company I'm working at. Of course my co worker has no idea of who it is and they don't even identify themselves of who they are and where are they calling from and what are they calling for. Whatever it is please take me off on your call list and how did you even know where I work and know my last 4 of social. That just not right.

  Business Response

  Date: 02/01/2023

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/31/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number:305086609
  
  1. Email **************************************
  2. Call ******************** or 103
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:01/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting private calls from Rnn. I also seen in my credit accounts they had looked into my credit account and got information on were I worked and other public records..I'm a victim of identity theft and believe *** and *************************** is getting access to my personal information and selling it on the market. Now I am receiving information from my employer about a garnishment I'm unaware of.I never received a written garnishment nor judgment letting me know what I owed nor was I verified of what the garnishment was for.They had deducted funds from my paycheck and I still haven't got any information on where my check is going.this should be illegal how are so many claims being filed against these two scammers and nothing is happening?I have a receipt from TransUnion with Rnn collections bureau and ************************* address in my soft inquires.How are they accessing personal information with out my consent?I never gave ************************* nor Rnn my personal information and want them to stop calling me and my employer.I put a freeze to all my accounts and will be notifying My General attorney, Ftc the ************************** and my ************* to get those documents and old disputes copied to me.They should be fined for all the stress they caused me my employer and other people that has put in claims against these two hackers!!It's been over a week or two since the garnishments have been token from me and I don't know where my checks are going no information or documents have been sent stating where my pay is going and what's it for.? I would like for this company to stop all garnishments and to cease all calls coming from them I do not give them permission to access my personal information nor give them permission to harass my employer...They may not with hold any money form me ..nor call my number if they would like to contact me they can contact me with written paper work with the information i stated I needed from them.

  Business Response

  Date: 01/25/2023

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/22/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. We solely contact businesses to confirm if an individual is currently employed. RNN Group is not a debt collector or a collections agency. Again, RNN Group is only a 3rd party employment verification service, any additional information regarding the reason for the employment verification is not disclosed to us. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by emailing **************************************
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17th I received an email from my employer say the company RNN was trying to verify my employment. My employer did not respond as to the fact there was no signature on file. I told them to not respond, I have never heard of them, and after looking them up I think its a scam!

  Business Response

  Date: 01/18/2023

  Hello **************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/17/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy.

  Currently, we cannot locate your record in our system with the information provided, so it cannot be blocked in our database until the correct one is found. In order to assist you quickly, please reach out to ************************************** or call ********************* or 113 with the 9-digit reference number that should have been given to your employer. If you do not have one, we can also search by your employers name.
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18827437
  
  I am rejecting this response because:
  There was no reason to contact my employer. I have not been in contact with anyone who needs to verify my employment. I will not call because I believe this is a scam. You can take me off your list without needing any further information from me. 
  Sincerely,
  
  *********************

  Business Response

  Date: 01/20/2023

  Hello **************,

  To reiterate, RNN Group is a 3rd party employment verification company. We are contracted solely to confirm if an individual is currently active and full time, the specific reason for the verification is not disclosed to us. Again, the data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the individual. We do not ask for salary, wage, or hire date information which is why we do not have a signed release from you. In order to appropriately block your record in our database it needs to be located, and it cannot be located at is time with the information provided. If you wish to contact RNN Group in the future to have your record blocked, please call ******************** to reach our Director, and we will be happy to assist.

  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18827437
  
  I am rejecting this response because: I know you are a sham company and want removed from your list now!
  
  Sincerely,
  
  *********************