Complaints
Customer Complaints Summary
- 80 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/22/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RNN Group keeps calling and leaving messages even after I told them not to contact me! They do not have my permission to contact me... End of story. No, I will not email or call them back as this only confirms private information of mine that is NOT in the public ************* of their business!! If you are reading this YOU do NOT have to provide your personally information to ANYONE especially some random business calling you to gather as much of you personal info as possible!!I am not seeking employment, credit, or nor do I have any legal issues so there is no reason at all for this business to contact me especially after I told them to ****** off!Read the other complaints on here this is not uncommon for this business & the *** should look into their shady business practices.Business Response
Date: 12/27/2022
Hello ******************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/23/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 304063054
1. Email **************************************
2. Call ************ Option 2
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 12/27/2022
Complaint: 18630278
I am rejecting this response because:im not calling or emailing this company which would provide or verify my private information. They called again today. My name is *************************. Remove me from all your list and stop calling me.
I am not seeking employment or credit so there is no reason to contact me.
Sincerely,
*************************Business Response
Date: 12/27/2022
Hello ******************,
You are not obligated to contact us, we only provided our phone number and email if you wanted the client's contact information. According to our records we did not contact your place of employment on 12/26/22. RNN Group is a 3rd party verification service so we are unaware of the specific reason for the employment verification. RNN Group only contacts places of employment to confirm if an individual is currently active and full-time.
Kind regards,
RNN Group ************* Team
Customer Answer
Date: 12/27/2022
Complaint: 18630278
I am rejecting this response because:I received another call today. I've asked kindly now on phone twice not to be contacted again. Until the calls stop this complaint stays.
Sincerely,
*****Initial Complaint
Date:12/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called my job asking for employment verification, wouldnt give any information and had no signature page from me. I have no clue who they are and I never authorized or applied for anything that needs employment verification. They were very evasive and wouldnt answer who they needed it for. Sounds like a scam trying to get informationBusiness Response
Date: 12/16/2022
Hello ****************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/15/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 303966634
1. Email **************************************
2. Call ************ Option 2
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Initial Complaint
Date:12/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sends requests for my employment verification on a daily basis. From what I can tell this is an overseas company, and there is no need for them to have my birth date, social security number or anything else for that matter. I want the constant requests stopped, and I refuse to give out my personal information to any foreigner or foreign country.Business Response
Date: 12/13/2022
Hello ****,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/13/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. Our company is located in the **, specifically in *******, **. According to our records 2 faxes were sent, and no other contact has been made. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 303086634
1. Email **************************************
2. Call ************ Option 2
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 12/14/2022
Complaint: 18568389
I am rejecting this response because: I have made contact with RNN and no one has responded to my email even though they claim that I am entitled to the information on the supposed company that wants my information. There are complaints all over the internet on RNN and that they never provide the information that is asked for. I want to be lefty alone and not contacted, or I want the reason why RNN wants my employment information.
Sincerely,
***********************Business Response
Date: 12/15/2022
Hello ****,
Our team typically responds to inquiries within 24 hours. According to our records a representative has responded to your email the same day, 12/14/22.
Thank you for your time,
RNN Group ************* Team
Initial Complaint
Date:11/28/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fax requested employment verification, I did not authorize this and want these attempts stopped immediately!Business Response
Date: 11/29/2022
Hello ******************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 11/28/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 303813310
1. Email **************************************
2. Call ************ Option 2
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:11/18/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since at least 2019, RNN Group representatives have faxed, phoned and sent emails to staff employed at our government agency. Never in all these inquiries have we been able to confirm the named individual was employed by ********************* and in many ways, we have requested RNN cease contacting us. I've been promised in writing twice this would be escalated to RNN management. Again, please do not email, call or fax our employees. The latest call came yesterday 11/17/22 at 1:57 pm Pacific time. Thank you, Director of Administration.Business Response
Date: 11/23/2022
Hello ****************,
Thank you very much for reaching out, we sincerely apologize for the inconvenience this has caused. One of our team has contacted the number provided and left a voicemail. We wanted to personally address your concerns regarding the error that caused the frequent and unneeded contact. All correspondence have been blocked from RNN Group.
For future reference (if needed), you can contact ***** at ********************************* who can quickly assist you.
We appreciate your time and patience in this matter. We hope you have a great rest of your week and enjoy your holiday.
Sincerely,
RNN Group ************* Team
Customer Answer
Date: 11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution - if contact does cease - is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:10/18/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They continue to call my husbands company asking if I work there or have worked there. They have been told numerous times to stop!!! No one is applying for jobs. I will report this company to a news station to investigate them asap!!Business Response
Date: 10/20/2022
Hello ************************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 10/18/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy.
According to our records, our only attempts of communication were 1 fax and 1 phone call. If anyone else attempted to contact that place of business, it was not RNN Group. Please rest assured that yourself along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 303167244
1. Email **************************************
2. Call ************ Option 2
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/11/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RNN contacted my employer for employment verification without my knowledge or consent. I have no idea why. My employer notified me.Business Response
Date: 10/12/2022
Hello ****************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 10/11/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 303165951
1. Email **************************************
2. Call ************ Option 2
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/27/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RNN Group is constantly contacting my former employers to verify employment. I did not authorize this. I would like this company to stop faxing, calling, and/or emailing anyone regarding any information about me. They left a Reference #*********-5343. Please remove my information from your system as this feels like harassment.Business Response
Date: 09/27/2022
Hello **************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 9/27/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information which is why we do not have a signed release. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following:
1. Email **************************************
2. Call ************ Option 2
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/26/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RNN Group continually faxes or call an employer to verify employment. I have been the victim of identity fraud and continue to be, therefore, NO INFORMATION will be released without my signature indicating validity. The faxes are not signed by me indicating I gave permission for this information to be released, therefore, the company they are faxing them to will not reply. Employees of this company are not allowed to release any information regarding a current or past employee either, so, no confirmation or denial will be given verbally over the phone.Case # is ********* Id like ********************** to please cease calling or faxing anyone regarding verification.Business Response
Date: 09/26/2022
Hello ********************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 9/26/22. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information, which is why we do not have a signed release from you. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 301429942
1. Email **************************************
2. Call ************ Option 2
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 09/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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