Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/24 and on 2/9/24 this company that I have no knowledge or relationship with continues to contact my employer requesting an Employment Verification. They have been informed via fax and email that it is company policy to have a signed release for current and former employees in order to release that information which they clearly do not have seeing that I have no relationship with this company.

  Business Response

  Date: 02/13/2024

  Hello Ms. ***********************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 2/10/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311530943
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was informed from a previous employer that this company called and left voicemail for verification of employment. I did not verify that this be done and information given was and could have been given to the wrong hands. I do not know why they are calling for my information and would like them to not contact my previous or future employment.

  Business Response

  Date: 02/13/2024

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 2/9/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311418521
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I received a call on my private cell phone from this company on a recorded line 2. They asked to talk to someone about an employee 3. THERE ARE zero EMPLOYEES. Never have been. 4. They are phishing

  Business Response

  Date: 02/01/2024

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/29/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. We request confirmation that the person in question is currently employed on a full-time basis, and we do not ask for any salary or wage information.

  In this instance, we simply contacted the wrong number while attempting to verify employment for another individual. Please rest assured that you will not be contacted by RNN Group again. 

  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from a representative from the RNN group asking personal questions and quoting the last 4 digits of my social security number. I directed them to call my corporate office as I didn't know the validity of this phone call.

  Business Response

  Date: 01/31/2024

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/29/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311289933
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN contacted my employer about if I was still working there. I do not appreciate a company calling mine as it causes conflict with mine. As they think Im seeking a new job. Remove my info.

  Business Response

  Date: 01/31/2024

  Hello ******************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/29/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311309049
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/24, the company RNN GROUP, had sent a fax to my employer looking to verify employment. Personal information was on this fax, that just about anyone would have access to. I have no credit in collections, as my credit score is excellent. I have not applied for any credit that has not been approved. This business seems very "shady", and do not want to be on there "list".

  Business Response

  Date: 01/19/2024

  Hello ************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/18/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311308420
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 01/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN has contacted staff via email requesting my employment verification. The inquiry was not sent to appropriate personnel such as our human resources department. The email the inquiry was sent to is reviewed by staff who should not have access to information about my current or former employment and the inquiry sent contained the last 4 digits of an SSN. I have not provided permission to contact any employer and RNN does not indicated that this is a state or federal government related employment verification request request. I would like this company to stop sending employment verification requests or calling my current/former employers and others unless they have a valid state or federal government related need to obtain this information.

  Business Response

  Date: 01/16/2024

  Hello **********************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/16/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311219140
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company emailed my place of employment without my permission, not only did they email my employer but multiple employees in the company. The email received has my social security number and information that does not belong in the hands of just any person. It didnt state who was requesting the information as I have not applied for any loans, credit cards, or anything. Take me off the list or I will seek legal action. My personal information does not belong in everyones email. This needs to be addressed asap.

  Business Response

  Date: 01/16/2024

  Hello ************************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/12/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311239270
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:12/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/27/23 & 12/28/23: someone by the name of ********************* claiming to be with this company attempted to do an employment verification on me through my employer. I tried reaching out on 12/27/23 to find out what this was about but received no response on my personal contact information I left on her voicemail. She tried again 12/28/23 and since I am the manager of the company they were put through to me and when I asked why they were trying to do an employment verification on me as I had not given permission to anyone or applied for anything, I was told that she cannot tell me why they are doing the verification. I find to be very unprofessional and inappropriate since they have my personal information and cannot tell me why or how they got it which I am sure is within my rights.

  Business Response

  Date: 12/28/2023

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/28/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 310946097

  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling & practically harassing my place of previous employment trying to obtain my personal information. First by fax and then by phone, being rude and hanging up when not getting what they ask for. I don't know the reason for the request, but I do want it to stop IMMEDIATELY or I will have to pursue legal ramifications.

  Business Response

  Date: 12/06/2023

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/5/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. We also do not ask for personal information, we only confirm what we have on file. Our records show that one fax was sent on 11/23/23 and one call was made on 12/4/23. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 310321787
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************