Complaints

This profile includes complaints for Resource Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Resource Property Management, Inc.

  7300 Park St Seminole, FL 33777-4601

  
• 

  Resource Property Management, Inc.

  28100 US Highway 19 N Ste 205 Clearwater, FL 33761-2637

  
• 

  Resource Property Management, Inc.

  5901 Sun Blvd Ste 103 Saint Petersburg, FL 33715-1160

  
• 

  Resource Property Management, Inc.

  2025 Lakewood Ranch Blvd STE 203 Bradenton, FL 34211-4948

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resource Property Management sent my wife and I Notice of Delinquent account. Apparently my bank was sending payments to the wrong PO box because Resource failed to notify us via email or mail or phone of the change of address. Now, Resource will not return phone calls and a lady using the name "********" *said that she didn't like my tone of voice and hung up on me.

  Customer Answer

  Date: 05/23/2024

  Gentlemen, this has already been done. Resource's lockbox personnel don't check daily for mail. ******, Resource owner, claims that their box it checked daily. If true, then why ate so many accounts delinquent.

  Customer Answer

  Date: 05/24/2024

  the address is ************************************************

  Brookfield at ************

  Business Response

  Date: 05/28/2024

  We are very sorry that your bank was sending your monthly homeowner association assessment via their bill pay service to the wrong remittance address for your association fees.  Please see the letter that was sent to you along with your payment coupons for your 2024 monthly assessments.  The letter clearly indicates in multiple places within the letter that the remittance address was changing to a new PO Box in *****, **.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20,2024 the tenants all at the waterside townhomes complex received an email about the paving that was up coming.The email showed one map of 5 sections with a color key with matching dates. According to the this map our vehicle was parked in section 4 and on March ************************************************************************************************ the original email. We didnt receive the corrected information until after having been towed. We followed the information as given by the property Hoa I have emailed asking about whats going on and how to be reimbursed for the towing. I have all the proof possible to prove they gave us wrong and late information. 2 Attachments are from the email we received on 3/20/24 The ring video screen shot shows the security guard dropping off the third page we did not receive after being towed. And the receipt from towing

  Business Response

  Date: 05/02/2024

  Thank you for this information.  We will investigate it and get back to you asap.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21622801
  
  I am rejecting this response because:
  If I accept it closes the case. I do not want it closed until the investigate.

  included is the video of the security dropping off the correct info after being towed.

  map with color key code

  code/dates

  according to this I was in section 4. section 4 was towed on March 28th. According to the info received by the hoa I was supposed to be ok parking here. Section 4 was supposed to be safe until April 4th. Its not just me who received the wrong information either. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 05/09/2024

  We communicated with the owners of the units and put information on all of the doors of the units well in advance of the project and during the project.  You will need to communicate with the owner of your unit as to reimbursement for the towing of your vehicle as the association will not reimburse you for this expense.  It was up to the owner to make sure that you as the tenant in his/her unit to know what was occuring on the property.

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21622801
  
  I am rejecting this response because:that is my point information was given but the hoa did not give all of the correct information. We did not have all of the correspondence to guide us in where to park. 
  I have included the information that we received. If you look at it you would see that we went by the information we had on hand by the Hoa. I have the email that was sent out. I have a video of the paperwork that was left on all of our doors. This is not my leasing offices fault if your Hoa did not send us the proper information. Again not just us multiple people here towed for the same reason. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took over managing my moms affairs when she became ill and ultimately passed. In reviewing her mail I found letters from RPM and started working with them to straighten out the account. They informed me that there were 2 missing payments in 2023 and had not received the March 2024 payment. The 2 missing from 2023 were from *** and December. I know for a fact that December was paid because I paid it. It was apparently an online payment because thats how my bank confirmed it but RPM insisted that it wasnt paid and sent me their ledger indicating the missing payment. My bank further investigated and insisted that a transaction took place. Lo and behold RPM produced a new ledger showing the payment. So then the only outstanding payment was for *** for which I sent a payment. So now theres March 2024, I sent the payment on 3/6/24 along with forms to establish ACH payments going forward. They will not even discuss thisonce they revealed they were in the wrong over the December debacle, they went radio silent. I have offered to stop payment on the March payment but I need them to confirm that theres no chance for the payment to mysteriously appear (like in December). But they refuse to return calls, answer emails or portal messages. So we wait, with the likelihood Ill be escalating starting with a certified letter.

  Business Response

  Date: 04/24/2024

  I am sorry to hear about your issues. I have forwarded your correspondence to our A/R and will have it resolved shortly.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A note was left by maintenance staff that tires delivered to my residence were collected, stating I need to coordinate pick up. After 3 days of contact, on day of pick up contact ceased. The receptionist redirected me to two separate offices with two points of contact. Once I was able to reach ********, she stated numerous times she would contact property staff. After several follow **** ******** stopped answering calls. I went to the maintenance team onsite who told me to speak with a "*****" and that he cannot help me, denying me access to my property. I have not been able to reach *****, and now there is no response from the Resource Property Management team. This tells me my property was stolen by incompetent staff.

  Business Response

  Date: 05/02/2024

  Please tell us what property you live in so that we may research your concerns further and assist you.  

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid HOA in December. Resource sent me notification that one of my checks was illegible and waited for over a month to inform me and when requested to send check back to my bank they did nothing. I have been waiting 3 months to straighten this out. Nothing! They sent out a financial report to all owners listing all delinquencies and persons responsible and yet still no response. They have been off no use on more than one issue but this is the main one! They have added several later charges which I want credited to my account. Please help. Thank you.

  Business Response

  Date: 04/03/2024

   I am sorry to hear that you had difficulty with our accounting department. I apologize for the confusion. After research, we discovered that the illegible check problem was a bank to bank issue, not an RPM issue. I believe that your bank alerted you to this problem, possibly online, and you may have missed it. Further research show that you did not pay the November payment, leaving you with a current past due amount of $606.00. You can contact me directly at ************** if you need further clarification.

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21437154
  
  I am rejecting this response because: I have been in contact with our treasurer and my bank and Resource and they were asked by my bank to return  December check in question; to no avail!  V could not produce check to me or bank and has been adding late fees because they messed up.  November was never in question.  They are not telling the entire story.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/10/2024

  This response was taken verbally by BBB:

  Our records show that there is a current balance. If the customer would like to contact me directly as previously requested we would be happy to go over this with her in detail and obtain any additional information she may have.

  Customer Answer

  Date: 04/14/2024

   
  Complaint: 21437154
  
  I am rejecting this response because: it is at total lie!  I called and someone named ****** was not helpful and going to on me!!!  The treasurer of our board was instrumental in getting this cleared up.  As far as I am concerned the issue is closed, however, RPM was of no help, as usual.  They are not a good management company and have no idea what is happening here!  That is my statement and as far as I am concerned, our treasurer has fixed the situation!  Thank you for getting them to respond since it took me 3 months  to hear from them!  Terrible!  Case closed.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damaged large fence and no landscaping to tree trees bushes that pushed through the fence and it is all laying on the ground at ************** V condos ****************************** As Homeowners we all pay *************** every month. Also POA (property owner )fee yearly and these two fees have gone up every year. From Nov of 2023 the main wooden fence entering *************** V (5)Is down and a major Eye sore. It is a long fence in front of the pool and entrance on *********. There is no word no Returned messages no notices on a bulletin board or glasses in board . Not an update, nothing. The homeowners of the Condos have been ignored as to when will it be replaced. Animals are coming through the over grown large bushes that have not been trimmed in 3 years. Most of the large wooden fence is on the ground. Cannot anyone from the town come out and inspect this issue.Resource Property Management in ********** , Fl is the management company for ********************************** We need help out here with landscaping issues. Lighting issues as well. Front yards with just dirt, Dirty sidewalks that have not Been powered washed in two years. Please come out here and walk the property and you will see all the neglect and damage throughout all 9 buildings. Thank you,Sincerely ***************************

  Business Response

  Date: 04/16/2024

  The fence has been fixed.  Eastwood Shores V only owns about 50 feet of the subject fence and Eastwood Shores IV owns the remaining portion of the fence that was down.  ********* of Directors are aware of the landscape, lighting and power washing issues mentioned and are addressing them on a priority basis.  However, many of the electric panels have to be replaced in the buildings first in order to comply with insurance requirements which is a large expense to the association.
  

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning all,I have enclosed: The address was on a closing at: *************************************************************** 1. The check from ********************** showing that **** *** was paid to RPM.2 The check from ***************************** to RPM showing it was cashed through PNC Bank.3. The dispute form from PNC that reads that a stop payment can't take place on ********************************* check for the $784 **** *** payment.4. The Master Closing Statement that reflects that the *** fee for **** was deducted from ********************************* proceeds.You have cash and deposited this money twice. I will not wait 90 days for a refund. I will be sending this email to the ****, BBB and ********************************* Attorney tomorrow morning if I do not receive a response from someone at RPM that a check for $784 will be overnighted from RPM to ***************************** by the end of business tomorrow. Thank you,***************************** ********************************************************************************* ************

  Business Response

  Date: 02/29/2024

  We're sorry about the delay, refund is being processed today.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold and closed on our condo on December 15, 2023. Resource debited our bank account for ******* *********** fees on ******* 10th. We have been trying through phone calls and emails to get our money refunded. The last time we talked to them they hung up on us (they also hung up on the title company). They keep telling us they have a new system, the refund has been entered and they have no idea how long it will take to be issued. I have a detailed letter typed up with phone calls and emails back and forth. How can they have an A+ rating with BBB when they have only negative customer reviews? Their wait on hold message says that they pride them selves on integrity, customer service and customer satisfaction, yet they hang up on individuals and business instead of handling situations professionally.

  Business Response

  Date: 02/29/2024

  We are sorry for the delay in processing your refund. It will be processed today.

  Customer Answer

  Date: 03/09/2024

   
  Complaint: 21293897
  
  I am rejecting this response because: while they told the BBB they were sending a check on March 1, they did not send a check and we still haven't received it. We called again on Thursday March 7 and spoke to ********. She said that she walked down the hall, picked up our check, and put it in the mail. We'll see if we receive it by Monday. I'm giving her the benefit of the doubt, but this proves again that Resource Property Management has lied to us over and over. It's now been two months since the took the money out and 7 weeks since they have been telling us that they are "processing our request".
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/14/2024

  We finally received a refund from Resource Property Management but it was short 40 cents which I feel is just rude on their part. It took 2 months and 3 days from the day we first contacted them, 14 days from the day that they responded to you (the Better Business Bureau) that they were sending it out that day, and a full week from the time that ******** told us she was putting it in the mail right now. What she really meant was that she metered it in the office on the 7th and it actually went out to the post office days later. 

  Resource Property Management has treated this whole fiasco without regard for their responsibility to us, their customer, throughout the whole process, finishing with shorting our check by 40 cents which apparently is no big deal to them but it shows me that they absolutely do not care about customer service and integrity.

  Business Response

  Date: 04/03/2024

  We apologize for the delay and shorting the check by 40 cents. Apparently, the check was returned to our office.

  Customer Answer

  Date: 04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple problems with Resource Property Management and the Property Manager. Both RPM and the property manager seem to not know what is legally obligated. I have requested minutes multiple times and received no response. The other people at Resource Property Management seem to play a shell game with the Property Manager and the **** I am trying to limit the scope of this complaint to my requests for meeting minutes. It seems that no minutes have been published since 2019. They won't tell me how to request them. If our association hasn't had a quorum since 2019 or hasn't had any minutes, that is also an issue and it should reflect on the property manager. It seems very unlikely to me that our HOA hasn't met since 2019 and there are no minutes.

  Business Response

  Date: 11/08/2023

  Please review the One Source website for *********** Townhomes.  The minutes section of the site has minutes for 2020, 2021 and 2022.  These are the only minutes we have for your association.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The **************** at gate way ** the bay ************* ** **************** north wont clean the mold lights in the hall ways. And or Replace the bulbs. Theres black and green mold growing on the 3rd floor. The have been asked more then five times and the say yes well we can so that today its been months of asking and i have photos two prove there being incompetent.

  Business Response

  Date: 04/04/2023

  Please see attached business response and documentation.

  March 29, 2023

  Better Business Bureau

  2655 ************************

  **********, **. *****

  Attn: *******************

   

  Re: Complaint ID ********

  Customer Information: ***************************

  ****************************************************************

   

  Dear **************,

  I am in receipt of your communication dated March 21, 2023 wherein you outline a maintenance complaint received from ******************************* involving mold on a lighting fixture, required replacement of light bulbs and mold in general on the 3d floor. In response, please be advised of the following.

  On Saturday, March 1 8th **************** sent an email to the association manager *************************** regarding the lights. This is the first notification we received from ****************. We are unaware of any verbal communication he may have had with others regarding this matter.

  On Monday, March 20th ******************** responded to **************** via email that the lights had already been identified by the association to be addressed.

  On Monday, March 20th ******************** communicated via email to the association president *********************** regarding the lights that needed to be addressed. That same day, **************** responded back to ******************** that the lights were already cleaned and repaired on Saturday, March 18th.

  There is no mold issue on the 3 floor or anywhere else on the building as the building exterior was just painted and sealed.

  It appears we received our first notification of the complaint on Saturday, 3/18, the same date **************** filed the complaint, and we responded and had the issue resolved by Monday, 3/20.

  Please find enclosed supporting documentation of the above.

  I trust this resolves the matter. Please advise if I can provide any additional information.

  Sincerely,

  RESOURCE PROPERTY MANAGEMENT

  COMMU1ITY ASSOCIATION MANAGEMENT COMPANY FOR

  ****************** CONI)OMIMUM ASSOCIATION, INC

  Dot ******* ***** AMS, PCAM

  President, Chief Administrative Officer