Complaints

This profile includes complaints for Resource Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Resource Property Management, Inc.

  7300 Park St Seminole, FL 33777-4601

  
• 

  Resource Property Management, Inc.

  28100 US Highway 19 N Ste 205 Clearwater, FL 33761-2637

  
• 

  Resource Property Management, Inc.

  5901 Sun Blvd Ste 103 Saint Petersburg, FL 33715-1160

  
• 

  Resource Property Management, Inc.

  2025 Lakewood Ranch Blvd STE 203 Bradenton, FL 34211-4948

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ****** The Management Company put their plumbing vendors bill in my HOA account and sent Collection letters if I did not pay ***** condo has over $20,000 in damages from continuous flooding from a Main Drain Common pipe that several unit owners in this building drain into. The Management company is the only entity that can approve and hire this done, as it is a shared drain line that is severely clogged from decades of not being hydro jetted from outside.They have several plumbers recommendations including videos and pictures and written descriptions, all stating the exact same resolution they need to hire the Main Drain of the building hydro scrubbed.The Management company continues to disregard this emergency plumbing issue that continues to flood my condo. It also flooded the adjacent condo, as it backs up into our first ******** condo flooded again in February 2025,the Management company was sent all of the information from the plumbers, videos-photos-recommendation to resolve and they have not done the the work.

  Business Response

  Date: 09/04/2025

  We have reviewed the communication in your online account regarding this matter.  The plumbing invoice clearly indicates that your plumbing line was jetted out because it was clogged with grease which caused the backup.  Based on the association's governing documents and advice from association counsel on this matter the blockage was not caused by an issue with the association's shared common line.  If you would like to discuss this matter further, please request, through your association manager, to be placed on the Board's monthly agenda to speak to the Board of Directors in person about this issue.  Resource Property Management will gladly work with the Board of Directors and the unit owner to resolve this issue based on the association's governing documents and The Condominium Act.

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23829809
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im continually being charged an extra $41.18 monthly for a late fee on my condo association maintenance fee despite mailing my Association fee 3 weeks in advance of the due date. I requested a waiver on 6-25-25 for being charged erroneous fees and was told today ********* hasnt had time to review your request made 6-25-2025, you have to pay another $41.18. This, Im being charged erroneous fees for erroneous fees. I spoke with **** in accounts receivable today. When I requested to speak to the manager, April, I was transferred to the voice mail of April, administrative Assitant..Maintenance fees are due on the 10th of each month:1) Check #****, mailed 6-25, received 6-1-25, due 7-10, $41.18 late fee assessed;2) Check #****, mailed 6-2, received 6-9, due 6-10, $41.18 late fee assessed 3) Check #****, mailed 5-3, processed 5-13. (10 days! After mailed), another $41.18 fee.Again, when I called to request a waiver of these erroneous fees on 6-25, I was told they would be waived, only to receive another added fee and letter on 7-14. ********* has not had time to review your waiver request is what they told me today when I called Resource Property Management today. They keep adding erroneous fees on top of the erroneous fees with no recourse to even dispute the fees.

  Business Response

  Date: 07/28/2025

  Thank you for bringing this matter to our attention.  We will inquire with your Board of Directors as to what their decision is in this matter.  As the management company for your association we do not have the authority to waive your late fees.  As soon as your manager has received a decision from your Board of Directors we will communicate that decision back to you.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23643662
  
  I am rejecting this response because I was told over a month ago this very same response, waiting for the Board to review . In the mean time Resource Property management (not the condo association!), continues to add fees monthly. Please stop adding monthly fees until the issue is resolved. Thank you 
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 08/12/2025

  The Board of Directors has the owner's request to waiver her late fees, but they will not unless the owner sets up her monthly payment to be paid by ACH.  It is our understanding that a Board Member from ****************** was going to have a conversation with this unit owner to discuss this matter.  Until Resource Property Management has direction from the Board of Directors of ****************** on this matter we cannot waive any late fees for the owner as they are not our late fees to waive. 

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23643662
  
  I am rejecting this response because I have yet to receive formal documentation that all fees have been waived, despite speaking with ****, Board representative, who stated all fees would be waived if I signed up for direct deposit for my monthly condo fees, which I have done. Please have Resource Property Management mail me the verification that TBoard has agreed to waive all fees.

   

  Thank You,
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 08/14/2025

  You may check your account online and see that the account is at a zero balance and the late fees have been waived.  On behalf of the Board of Directors of ****************** we thank you for working with them to resolve this matter.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My condo was destroyed after first hurricane that hit *******, I requested a tarp be place on my roof, they refused,to expensive( roof company came over ,5 times) then second storm hit ********(2nd in 9 days) in 5 months over 6 roofing and mold companies came over , requested to do work ,****** ******** has refused to do repairs . I have been sick for 2 months with mold( I have THREE 9 11 related illness) my dog on 4 heart pills . ***************** has horrible reviews on there web site . They put a tarp on two garages,but not my condo . Now I was informed, that there is a Florida law, windows, that were lost, must be replaced with hurricane windows. Condo must replace them. They have fixed pool, flowers beds,sprinklers systems . My sinus infection is getting worst . Causing my other 9 11 illness to get worst . president of *** said ******** turn down all request to fix condo . ******** stated if I keep sending him e mails, he would get restraning order against me . I will send ALL pictures of condo( damage in every room, leaks mold) ( if he put tarp on, this mold problem would have not happen), 5 months to fix roof,mold not done . He pays *** these companies to inspect condo, they all want to do repairs ,he refuses all of them . Company reviews are brutal !

  Business Response

  Date: 03/27/2025

  Resource Property Management and the manager for  your association, ****** *******, do not make the decisions for the repairs that are made within and to your unit and condominium buildings.  Resource Property Management has a limit of $500.00 in our contract as to the dollar amount that we are authorized to spend on behalf of your condominium association.  The Board of Directors for your association make all the decisions with regard to what contractor makes the repairs, when those repairs take place and how those repairs are made.  As the management company for your association we are here to guide, advise and implement the decisions of the Board of Directors.  You should be speaking with your Board of Directors as to what the next steps are with regard to their plans for the hurricane repairs to your unit and the buildings in your association.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23117025
  
  I am rejecting this response because:

  This is another test ******* had done, *** said to do it ! test came back positive mold, he did nothing

  
  

  ----- Forwarded Message -----

  From: Jammll9 <*****************************************************************************************************>

  To: ***** ****** <*****************************************************************************************************>

  Sent: Friday, March 28, 2025 at 09:00:06 PM EDT

  Subject: Fw: Air Quality Testing Scheduled

  
  

  
  

  
  

  ----- Forwarded Message -----

  From: ****** ******* <******************************************************************************************************************************************************************************************************>

  To: ***** ****** <*****************************************************************************************************>

  Sent: Friday, February 14, 2025 at 04:54:37 PM EST

  Subject: Air Quality Testing Scheduled

  
  

  Mr. ******,

   

  I have a company scheduled to come out and do some further air quality testing within your unit. They are scheduled for Wednesday February 19^th at 10:00am.

   

  We will need access to the entire unit at that time for the testing. Please confirm that you will have the unit available for our Air Quality inspection.

   

  Thanks.

   

  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23117025
  
  I am rejecting this response because:
  
  I have spoke to the President of HOA numerous times, he advised ******* ( resource Management **** to proceed with roof leaks ,that took 5 months to fix, ******* sent over 5 different roofing companies . ******* personally told a roofing company, that it was to expensive to put a tarp on my roof . (would have prevented much damage .) ( *************** has documented it ) 
  
  ******* hired the first roofing company, they did a horrible job, forgot to finish entire job( 2nd roofing company gave me pictures ),. Last company he hired, roofers drop tools off roof, damaging patio furniture, then they did not clean up tar paper and nails, if front of house and on patio ( they were told patio door in rear was open, but they didnt speak english, next day, some one came over to clean up mess that neighbors were mad about ! I then had a roofing come back over, they said they did a patch job . 
  
  ******* has sent 3 mold companies to my condo , all reported mold . All of the  companies  sent there results to *******, they have not heard back from him. Also ******* had refused to give me  ALL the roofers reports and results of mold test . They stated ******* pays them, and he must give permission for me to receive all reports . He put tarps on garages ,but not my roof . 
  
  After first storm, I was told by ***,  to call *******, 6 times I called him, every time I called, I was told, he was on phone,and that he would  get back to me right away, HE never get back to me,  ( phone records dont lie ) 
  
  Go on his web site ,nothing but bad reviews . I know numerous RE Agents also, and state, his company is the worst to deal with. 
  
  I want to see ALL roofers reports, All mold reports , and most important ALL! reports he sent to the President of my HOA !  . . 
  
  On March 11th , again sent over a mold inspector, he stated there was damage in every room, he sent over his report to ******* the next day, he has not heard back from *******, he called him twice ,no response. AND he was not able to send me a copy of his report, stating ******* told him not to give me any findings.
  
  HOA has had 4 meetings since storms, nothing done about my condo ! Tarp, mold ,and other things that I am aware of ) The vote of fixing pools, flower beds , sprinklers system, putting tape on stairs ,and fixing GARAGE ROOFS ! ******* never present any of the reports ,recommendation by ******* and mold companies . I have read HOA minutes, not a word about my condo . 
  
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple issues with Resource Property Management failing to give notice for work being done inside units. I rent a unit from my landlord who owns the unit. There is ongoing work being done since hurricanes have heavily impacted the area. In October 2024, I had an HOA member fail to knock on the front door and unlocked it to let a worker in. I was upstairs by myself and was terrified when I hear two men enter my unit without knocking. They said they did not knock because they not think anybody was home. About a month ago, I came back to my unit with the front door left unlocked by an *** member and a worker saying he was going to go into the unit soon. I was given no notice that workers would be entering in the unit and was again terrified when I came back to my front door unlocked. No HOA member was out there monitoring the unlocked door. I contacted Resource Property Management about this and was told in person that they have a special hurricane exception and do not need to give any notice to unit owners and can enter for work whenever. Last week I was hopping into the shower when I heard loud banging on the front door. I have to scramble and go downstairs in which I found it was a HOA member trying to let workers in. I was given no notice again and Resource Property Management have failed to reply to my five emails sent to them trying to communicate with them about this issue. They have failed to provide anything that shows that they do not need to give notice anymore after the storms and maintain that they can let workers in people's unites whenever they want to. I have asked just for some form of reasobale notice that we should expect workers to enter, but that has not been given and they have failed to communicate with me anymore.

  Business Response

  Date: 03/17/2025

  We would like to respond to this complaint, but are unable to determine what community this tenant lives in as she did not identify the name of the community as she is a tenant and her name is not in our database as an owner.  Therefore, we cannot search her name to identify her and respond as we manage over 300 communities.  We suggest that she reach out to her landlord for assistance as he or she should contact us to discuss this matter further as there may have been arrangements made between the landlord and the association for hurricane damage repairs in the unit that the tenant is unaware of with regard to entry, etc.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23043716
  
  I am rejecting this response because:
  

  Their response neglected to address any part of the actual issue.

  The complex I live at is Lex *********

  My issue is not with the repairs themselves, but the lack of notice while entering the units. There is no reason that I should be having the *** entering my unit without knocking. There is no reason I should be having to come back to my unit with the front door left unlocked by *** with nobody monitoring my unlocked unit. There is no reason I should have workers come over and turn my power off for an hour in the middle of the day without notice. There needs to be notice given, but that has not been the case.

  
  I have already contacted the unit owner who also believes notice should be given to him or myself. I also contacted the management who was not helpful and frankly did not seem to care about my concerns. They have made it very hard to communicate. No governing document has been provided to explain why reasonable notice is not being given even though I have asked the board and management several times. I do not think it is fair for management to be doing so and for me to not have a sense of safety and well-being because management feels like they are entitled to enter units whenever without giving notice. I think it is fair for me to call law enforcement moving forward if *** enters without knocking or I come back to my front door unlocked without notice because it is unreasonable for me to try to decipher whether it is an act by ***/management, or the unit is being broken into in the moment of these acts.  I have tried to communicate my legitimate concerns to the management but have gotten replies saying they arent going to give notice without including any actual reason why they can do that. This should be a concern for the management, but it is very clear that it is not. It is frankly scary and concerning that a management is so adamant about entering units without notice. Again, I do not have problems with the repairs themselves, my issues lie with the management and their lack of notice for entering the units. I am not asking for scheduled repairs nor am I asking for super advanced notice to be given. I am simply asking for the management to give reasonable notice, which they should be giving in the first place. A simply piece of paper in mail slots saying to expect workers in units that day or the next day would be a good form of notice and not a difficult task to do. With this being said, I will not be taking any risks with my safety and well being moving forward and will be taking the steps necessary to ensure so. 

  
  Sincerely,
  
  ****** ************

  Customer Answer

  Date: 08/14/2025

  I have to honestly say that RPM is the worst management company I have ever encountered. I had numerous times after the hurricanes when management would enter the unit I rented and never gave notice. This went as far as a board member (white male) unlock the unit while I was inside without knocking to let another male inside to do work. Not only was neither my landlord nor I notified about this work or the power needing to be turned off, but when I tried to explain to male board member how he should have knocked before enterign and how that is a scary situation for a female in the unit alone, he quite literally laughed in my face. I have had several documented encounters when lack of notice has not been given to myself nor my landlord after it has been promised. The management could not care less if they tried and it is truly scary. Not only are they not following the law (they were provided with governing statutes and have failed to provide otherwise), they are been so creepy by being adament about wanting to enter without notice. The workers do not have the emotional intelligence to properly communicate or own up to their mistakes. I even had a board yell at me in an angry manner that me I can park in handicap spots if I wanted to after I politely confronted her and asked why she was parking in a handicap spot without a handicap decal. They shut down when called out for their wrongful (and illegal actions), going so far as to cut off communications with me by saying it is against their rules to talk to renters, even though they failed to provide me with that rule and they have always encouraged me to reach out to them with any issues. I recently had to call authorities and they confirmed I have grounds to a civil claim against them if I chose to do so. Luckily for RPM, they are not worth my time, but students and faculty at my law school I just graduated from have been warned to watch out for any property managed by or involved with Resource Property Management.

  Business Response

  Date: 08/14/2025

  On behalf of Resource Property Management we are sorry that you did not have a pleasant experience while renting a unit from a private owner at ************ Condominium Association.  It is unfortunate that two hurricanes damaged this community while you were renting a unit and the unit had to be restored on behalf of the owner of the unit.  The Board of Directors of ************ were on-site directing the restoration work of the contractors that were hired by the Board of Directors to restore the damages to the units.  Resource Property Management was not the project manager on-site during this time.  We sincerely wish you the best in your future endeavors.

• Initial Complaint

  Date:03/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resource Property Management (RPM) is the HOA manager of our Long Bayou condo. We are trying to sell the condo and the bank needs a questionnaire completed. We paid for home wise (at RPM's request) to furnish the answers and then RPM needed to complete as per the **********. Over the past 6 weeks the bank, buyer, realtor and us have been asking for a completed form - it is never returned fully completed and now they do not take our calls or return our messages. This is costing us an upcoming assessment fee, electric bill payments and HOA fees during this time. We just want to sell the condo and the bank tells us the form is "cookie cutter" type info for condos. This will not only cost us all the fees but a buyer. Please help, I don't know how much longer the buyer will wait.

  Business Response

  Date: 03/06/2025

  RPM has provided all the information required through ****************. Mr. ******* asked for additional information for a ********** Mortgage form which we do not provide. The issue is between Mr. ******* and *****, not RPM.

   

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 23029567
  
  I am rejecting this response because: recent new information has come to light and I am requesting a few more days to compile. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the Vice President of our condo association and Resource Property Management is knowingly violating our Condominium Declaration by not charging late interest to delinquent owners. I brought this to the attention of the manager and his supervisor at Resource Property Management and they still will not follow our governing documents causing the association to lose hundreds of dollars. The company also mismanaged our election which calls for the election to be on the first Monday in March as per our governing documents and they failed to follow this.

  Business Response

  Date: 02/07/2025

  The association may charge 10% per year or 1.2% per month to delinquent unit owners.  Historically, RPM has not charged late fees to unit owners on behalf of any of our clients in the month of January for associations who have calendar year budgets as owners are just receiving their new payment coupon books in the month of December.  Many owners are traveling for the holidays and may or may not receive their coupon booklets in a timely manner, etc.  Our long time clients, such as ***********, knows that if they want delinquent owners charged the delinquent interest in the month of January the Board President or Treasurer notifies the manager accordingly and our ****************************** is happy to oblige.  

  There were 9 owners in Gulf Shores delinquent with their January assessment as of January 13th which is the next business day after the association's grace ************* The total amount of interest that would have been charged to these 9 delinquent owners was $75.20.  As of 1/31/2025 all but one of the owners paid their January assessment.  

  With regard to holding the Annual Meeting for the Association on the first Monday in March each year.  The bylaws for the Association indicate the following:  "The first annual meeting of the owners of the association shall be held as may be decided by the initial Board of Directors.  Thereafter, the annual meeting of the associaiton will be held on the FIRST MONDAY OF THE MONTH IN WHICH THE FIRST ANNUAL MEETING OF THE OWNERS WAS HELD.  If the first Monday falls on a legal holiday, then the meeting will be held on the next secular day."

  Gulf Shores is over 50 years old and we have not been the management company for 50 years and therefore do not know when the first annual meeting of the owners was held 50 years ago.  Since RPM has managed *********** beginning in ******************************************************************************** March.  This year it is being held on March 4, 2025.  If the Board of Directors knows when the first annual meeting of the owners of the association was held, please advise Management.

  RPM works with our managed clients (the Board of Directors) as a team to act in the best interests of the association and at the direction of the Board of Directors who should be acting as a cohesive team also in the best interests of the association.  We encourage our clients **** ******) to contact one of executives to have a fruitful and candid discussion about the Board's governance of your association as well as RPM's contractual management responsibilities of *********** before submitting public complaints about our services.  We look forward to having that discussion with you and any Board Member at any time.

   

   

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FAILURE TO MAINTAIN!! Request RPM maintenance paint the outside window ledge, and repaired wall in my condo. I have reached out to RPM in 2022 and again in December 2024. I have submitted requests in their online work order system. Ive asked for Paint to do it myself. I have not gotten any response on the time of completion or if theyre working on it. In the meantime, *******s have moved in and out of the office. This is the third ******* since 2022 and the project is still not complete. My condo is right across the street from the management office at ************************************.. the maintenance team drives by every day in their golf carts. There are three units for sale in my building, and this is a failure to maintain. People looking to buy a unit in this building will be deterred to buy. The window ledge is not sealed and protected from water intrusion. Request the window ledge and repaired wall be sealed and painted. Jan 2025

  Business Response

  Date: 02/27/2025

  The owner replaced her windows and damaged the stucco. She hired someone to make the repairs and never painted the area she damaged. This was almost two years ago. She also removed a wall unit aire conditioner and did not properly stucco or paint the area. However, the manager had maintenance paint both areas even though it was the owners responsibility.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a late fee of $25 for a $5.78 shortfall payment that I made in January 2023. I did not receive a late fee notice until March. I immediately started reaching out to rectify the issue. No one I spoke to at *** was able to clearly state what the late fee was for. After doing my own research, it was clear to me that my autopay was not changed in time and there was a shortfall payment made. I made the $5.78 payment in June and was told fees were reversed. In August, I received another late fee notice. I called and spoke with ***** (admin of our community), she advised me to submit a late fee waiver request through the resource property management portal. I also spoke with ******* in AP who advised me to do the same thing. I completed this request (attached) and was notified 24 hours later that my fees had been reversed and my account was current. This was communicated to me via voicemail from *******, email from ******* (attached) and email from ***** (attached). Starting in October I began receiving late notices again. I reached out to RPM multiple times but failed to get anyone to return my calls or emails. Finally on 1/14 I involved my HOA which said the ****. company did not have the authority to waive the fees. I have since been contacting RPM every day for the past 20 days and have failed to get any resolution. Each time I am able to speak with someone, most recently supervisor (***** ****), I am told they will look at my supporting documents and call me with resolution. Their excuse is that the error was on their end and they have no ability to waive fees. *** is failing to take accountability for their associates short comings and now asking me to pay 10 months of late fees on an issue I was told was resolved 6 months ago.

  Business Response

  Date: 01/30/2025

  Mr. ******,

  I am sorry to hear of your difficulties. I have instructed the accounting ***** to refund the late fees.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22876930
  
  I am rejecting this response because: Only a partial credit has been made.  All late fees need to be waived based on the communication that was sent to me.  It's unethical to tell me all fees have been waived then make me fight with you for nearly a month only to have a partial adjustment made.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bedroom drywall was removed to find out why the bedroom floor carpet was saturated with water. This was months before the three hurricanes hit our area. The remediation company found the stucco on the outside wall was cracked and water was coming in through the cinder blocks. The Resource Property Management company did not make sure the building was being kept up to code. It should have been painted every 7 years. The wall has still not been repaired and the ***** board president now says they have to take out a $2,000,000 loan and the tenants would be responsible. We were assessed three years ago for repairing the roof on our building and now they say we need a whole new roof. My 96 year old mother-in-law has lived here and religiously paid every maintenance fee and assessment. At this juncture I believe the management company should be responsible for not making sure the building was in good condition. Also, the wall in the bedroom has not been fixed, inside or out. And the hurricane window has a crack from the wall apparently shifting. We are on the third floor.

  Business Response

  Date: 12/26/2024

  This community experienced several waterproofing issues during TS ******, Hurricane ****** and ******.  Unit 306 was one of them. It was remediated in Sept. It was determined by a contractor that the main issue was gaps in the windows, likely from poor window installation. We have pictures of all of the issues found by the contractor.  The gaps around the window are not from painting/waterproofing, this is directly from the window gap. Sierra *********** is starting the restoration work next week for this and several other units.

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22721896
  
  I am rejecting this response because: It is totally a lie. The video will show where the water was coming in through the cinder blocks all over the wall. Nothing around the window. They had to remove the drywall to see where the water was coming from because it was NOT wet around or near the window. It was coming through cinder blocks ABOVE to the right of the window. I'm very upset that they would blatantly lie. This building has not been painted or upkeep on the outside has not been taken care of for YEARS!  I 100% reject this response as an outright lie.
  
  Sincerely,
  
  ****** **** ( ************* Of Attorney For ******** *********)

  Business Response

  Date: 12/27/2024

  The construction project just started this week.  Your unit is part of the project.  This is the information we have from a licensed contractor hired by your Board of Directors.  Should their resolution not fix the issue there will be further investigation to do so.  Please allow the project to move forward to conclusion before you jump to conclusions that may or may not be accurate.  Thank you for your patience and cooperation while your Board of Directors move forward to remedy water intrusion issues and maintain the exterior of the buildings.

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22721896
  
  I am rejecting this response because: The original reply indicated this was due to a window being installed incorrectly. These are a few of the pictures that show the wall was leaking all over it. Not around the window.
  
  Sincerely,
  
  ****** **** ( ************* Of Attorney For ******** *********)

  Business Response

  Date: 12/31/2024

  Thank you for the information.  The manager will provide your information to the contractor hired by the Board of Directors.

• Initial Complaint

  Date:11/13/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing a complaint about our condo H3234333535343433**35H company H32383331343232**36**H located at ********************************. Phone ************. They are listed with the H363137**3238313831H and I don&#**;t know how they can be as they are allowing our condos to be taken over by mold causing a health risk to all who live in this condo community. Per RPM they offer maintenance including regular inspections, 24 hour emergency service, contractor license and insurance verification, and staff oversight however our condos located at *************************************** have severe mold damage and Resource Property is not doing anything about it.

  Business Response

  Date: 11/27/2024

  The damage done to your condominium unit by another adjacent unit owner as a result of that unit owner neglecting the maintenance and replacement of their water heater is the responsibility of that unit owner to mitigate and not the association's responsibility as per the association's legal counsel's letter to all owners in the building.  You should be filing an insurance claim with your insurance carrier who will then subrogate against the unit owner who is at fault in this matter.  It is not the association nor RPM's responsibility to remediate the damage done to your unit as evidenced by the association's attorney's letter to all owners in the building.  It is unfortunate the one of your neighbors did not maintain the components in their unit properly and caused this damage.