Business Profile

Property Management

Resource Property Management, Inc.

Complaints

This profile includes complaints for Resource Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

31 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nov 2022. purchased investment property at ***************** at ********** with HOA 110$ per month, asked at settlement to file our primary address for all mailings. THEY DID NOT. DO IT. By January 2023 HOA was switch to another company, account # was changed and for more than 6 months our bank sent payments to old account and old ************ which was re-sending them to new *********** until we found out about this change from our tenants and switched to new account # and company. Every time we contacted HOA to change mailing address to primary, they kept promising to fix it, but nobody actually did. January 2024 we had another rate increase in HOA fee and our bank kept sending 125$ every month until In June 2024 we found again from our tenants that we are behind in HOA payments, I called to Resource Property Management(RPM), who served community, talked on the phone and lady told me that we are short 69$ in HOA fees, which I paid. I asked again to change mailing address to primary just to find out in august again from our tenants that we are still behind in HOA payments and now being charged late fees, because another two payments came 23$ shorter. Called RPM asked again change mailing address to primary and to request ********* of directors to waive those late fees due to the bills being sent to wrong address. End of September, tenant again received letter from HOA now threatening to place a Lien against property and more fees. On October 24, 2024 we came to HOA members meeting, which opened and closed in one minute due to lack of quorum. After that board of directors meeting was conducted where chairman stepped down( he told me that they got request to waive my fees only week ago) and two new owners became directors without quorum and voting. I asked them to resolve our late fees problem in my presence but RPM manager **** ****** said its would be closed meeting. I dont know whatever she told directors, but next day she not them sent me letter of denial.
Business Response
Date: 11/19/2024
Thank you for your communication. We apologize that your property was caught in the transition with inaccurate address information being transferred from the prior management company to our company. We have waived $175.00 of late fees from your account. Please log onto your Ventana account at ********************************************************* to communicate with us and review your account too. If you don't have a login please email ******************************************************************** and request one.
Customer Answer
Date: 11/28/2024

Complaint: 22489764

I am rejecting this response because:
it was not addressed completely. I also asked to remove legal fee of 8.13$ and ***** $ posted on 9/6/2024. Removing those fees from my account would bring satisfaction to my case. Thanks.

Sincerely,

**** ********
Business Response
Date: 02/04/2025
We have removed all the legal fees back in November, there are none on the account currently.
He is currently up to date however we just spoke with him yesterday and explained the monthly assessment for February still needs to be paid, it's due February 1st but if not paid by end of the month then a late fee will be assessed.
Customer Answer
Date: 02/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:09/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Resource Property. ********* has been collect monthly fees from me, even though we changed *********************.
Business Response
Date: 10/02/2024
When we transferred this unit owner's account over to their new management company the unit owner had a credit balance on her account of $518.80. This credit balance transferred over to the association's new management company and they should have applied this credit to the unit owner's account. Account history attached.
If the unit owner has still been making payments to her association via Resource Property Management we will need proof of those payments (front and back of cancelled checks) to determine where they have been applied as the association's bank accounts have been closed many, many months ago and the accounting database for Townhomes of ************* is inactive.
Initial Complaint
Date:08/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in ************ Condos for 23yrs Last august I had water come up through my unit. I called Resource and waited 2wks to hear from the. My daughter called I called and was told manager had gone on vacation. After some weeks they sent out different engineers and decided to dig outside and put in a sealant. I ask manager to have someone to verify there was.no more water under floor. I have tried for months to get a report for my Insurance and my records. I now again have water under my floor and called again and no response. This is disgusting not to mention I am 81yrs.old.
Business Response
Date: 09/05/2024
There is an active Service Request in your account for Les Chateaux that was updated on September 3rd that indicates the manager for your community has left you a voicemail on 9/3 to let you know that Master Restoration is coming out to your unit with a thermal imaging reader to verify where water is lingering in your unit and dry out the unit. Master Restoration is supposed to call you to make this appointment. We will ask the manager to follow up with them asap.
Customer Answer
Date: 09/07/2024

Complaint: 22183540

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:08/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into this condo in May. I requested that dead/missing bushes be replaced. No response. I made the same request yesterday on the new AP. Today I received an email that the service request has been completed. Wrong.
Business Response
Date: 08/19/2024
Thank you for contacting Resource Property Management. We see your service request in our system and the responses you've received to that request to replace the bushes from the Board of Directors of ******************* Those responses from the Board of Directors to your request indicated that they would consider replacing them in the fall. Resource Property Management does not make decisions on behalf of ****************** The Board of Directors addressed your request directly and advised you accordingly of their plans.
Customer Answer
Date: 08/20/2024

Complaint: 22153921

I am rejecting this response because: I would like to know how to contact the Board. When i bought the condo I was told to contact Resource Property Management to get new bushes. I was also told that I am not allowed to plant bushes.

Sincerely,

*************************
Business Response
Date: 08/21/2024
We have responded to you based on the response from the Board. As we indicated previously, we don't make these decisions on behalf of the association and prior to making your erroneous BBB complaint against Resource Property Management you submitted a request through the association's web portal which we sent to the Board of Directors and they indicated that they would consider replacing the bushes in question in the fall.
Customer Answer
Date: 08/21/2024

Complaint: 22153921

I am rejecting this response because: my question wasn't answered. If the board chooses not to plant the bushes, am I allowed to plant some? Who do I need to contact to get an answer to my question?

Sincerely,

*************************
Initial Complaint
Date:08/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had numerous problems with Resource Property Management. They issue violations to me for things that are either non violations or things that I am not responsible for. More recently one of the units next to me which is non owner occupied became occupied. There was previously litigation on that unit (was told by ***) for other violations that were reported in a large part by me. My AC unit which I paid about $6,500 for a couple years ago keeps being littered by peanuts obviously from the unit next door. There is absolutely no presence by RPM. If you call the property manager, they will try to ignore you or try to tell you there is no problem. I had to call a pest control place because squirrels that were attracted to the peanuts being placed outside by the tenants next to me had come into my attic. It is also against Florida law to feed wildlife especially in a residential community. I do not want to pay for a new air conditioning unit or have to have someone come out again to remove squirrels from the attic. Non owner occupied units are constantly being rented out without filling out applications and without notifying new tenants of rules. RPM does nothing.
Business Response
Date: 09/02/2024
We will certainly notify the Board of Directors of your complaint. However, this is not the forum to notify RPM of your complaints about your community and the issues that you have with your neighbors. Please log into your portal account at ********************************************************* to submit requests via your portal account. They will be seen and sent to your Board of Directors. Resource Property Management is contracted to visit your site on a regular basis throughout the month. However, we cannot be everywhere all of the time to see every issue that occurs. Please report these issues via your web portal account when you see them occurring.
Customer Answer
Date: 09/12/2024

Complaint: 22132298

I am rejecting this response because:

There is no way that Resource Property Management is abiding by their contract to do monthly inspections of the property. Please provide evidence that such visits actually occur. Also I have literally reported stuff through their portal and have received responses back that they will take action only to have violations written to me for the exact same thing I have reported. It also gets tiring reporting the same violations that are clearly in view and could easily be handled by someone else. Why is our community paying RPM? Also since I filed this first complaint, there has been beer cans littered in the same exact area that I originally reported the food being dumped for animals. I really think it's ridiculous for me to go and pick up trash on community property while we are paying Resource Property Management. Also please address the elimination of how to report violations in the Rules and Regulations.

Sincerely,

**** ********
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/29 my son's vehicle was towed away from our home property parking lot. I was in ** to attend a funeral. As the registered owner of the unit, I was not notified in any way that there was an issue with my son's vehicle being parked there. He has been parking it there for almost 4 years with no other issues. The management company has my contact information, but felt it was better to tow the vehicle instead of contacting a property owner of 20+ years. There was a sticker that was placed on the vehicle, and my son contacted the management company within 24 hours, and on two different occasions. My son was told by *****, an account manager with the management company, that he doesn't have to worry, and that his vehicle would not be towed. THEN, our association account manager with the management company had the vehicle towed without notifying me directly.Then, during the funeral services, my husband had to step away and try to handle this debacle. He called the account manager, who was incorrect in saying that the vehicles registration was expired. It was and is current, but the actual sticker that goes on the plate was lost/stolen in the mail. When he tried to explain this, it did not matter. To compound this, we actually notified the association's maintenance person via text with the registration proof of payment before the vehicle was to be towed.We provided the receipt of payment showing the registration was current not only to the property manager, but to the association as well.
Business Response
Date: 07/31/2024
The facts presented by this owner are not correct. First, I spoke to the manager who reported that the registration sent to the *************** was not for ******************' son's car. It was for another vehicle. Second, I called the maintenance man at the property, and he reported that he did not speak to anyone involved with this issue as ****************** asserts.
Customer Answer
Date: 07/31/2024

Complaint: 22067968

I am rejecting this response because:
Facts presented are true. Both *****, the maintenance person at the property, and the Management company were made aware this is the primary vehicle for my son, *****. See attached text message from March. Weve tried to attend meetings set up by the association to have a parking sticker, but no one is ever at the clubhouse during the specified times. In addition, because of the lack of communication from the account manager to ensure all the steps were taken to protect my sons rights as a resident, we were subject to a hefty towing fee that we would like a credit for.
We should not be held responsible for a new account manager not doing his job correctly and making sure he has all the facts and proper information before acting impetuously.
Sincerely,

*****************************
Business Response
Date: 08/05/2024
**************** owns 2 units at the property. One unit is occupied by her son, who is an adult tenant occupying the unit. The vehicle that was towed is registered to her son ***** and the vehicle has been on the association property for over 2 years with an expired tag. So while **************** does own the unit in which her son resides, he is the legal owner of the vehicle and occupant of the unit so the association would have no obligation to notify **************** the vehicle was being towed. Further, the registration that was provided to the management company was to a different vehicle. This was confirmed by ************************** who removed the vehicle.
Initial Complaint
Date:07/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The property management company is dishonest regarding condo fees. The customer service doesn't exist over there. It takes days for the team to get back to you. Emails are being passed to and calls are not being answered. They send harassment notices saying condo fees are not being paid and account is being sent to collections (even when condo fees are paid) and they put an additional late fee charges and maintenance fees. They put the blame on the condo owner or the fact they are in the process of switching the software which "has been problematic". The have collected all of my condo fees, however they are saying they have never received it and I need to pay an additional 735. Other condo owners have been raising complaints about this company and its dishonest practices (money laundry as it's listed on the reviews.) Negative reviews on BBB are not helping out as the business is getting worse so they need to be contacted directly by BBB regarding extorting money and better business. Thank you!
Business Response
Date: 07/09/2024
The balance on your account dates back to November and December 202 your checks #** and #**. Each in the amount of $347.00 for a total of $694.00. There is no record of them being deposited into the association's bank. This was found during an audit of our accounts receivable records when we were transitioning from one software systen to another one.
If you can provide us with copies of these two cancelled checks proving that they were deposited into your ********************** I account we will certainly correct your account and credit back the late fees accordingly. Regardless, we will credit the late fees on your account if you find that the checks never cleared and you will make payment as soon as possible.

Please see attached account history - I've bolded the 2022 check entries in question and the 2023 entries indicated that the checks were never deposited.
Customer Answer
Date: 07/10/2024

Complaint: 21961302

I am rejecting this response because my check was deposited as stated by the accounting team and deposited as per attached.

Sincerely,

*************************
Business Response
Date: 07/14/2024
I am sorry that you did not understand our original response in that this matter goes back to NOVEMBER 2022. If you can provide copies of your two cancelled checks as per our previous response we can certainly clear this matter up for you.
Customer Answer
Date: 07/15/2024

Complaint: 21961302

I am rejecting this response because as I have mentioned this matter have been resolved already last year back in February. All of the screenshots have been provided.

Sincerely,

*************************
Initial Complaint
Date:06/07/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We closed on a condo that is managed by Resource Property Management on 4/9/24. The sellers paid the ***** HOA and we paid them the prorated amount for ***** at closing. Sometime later in *****, we started calling the property management company to set up arrangements to pay our *** HOA. From late ***** to late ***, we made no less than a dozen phone calls. Each time we were offered to leave a voicemail and told no one was available to help us. We never received a single call back from any messages we left.On *** 24th, we were FINALLY set up in their system as the current owners and provided access to their portal where we could make HOA payments. We logged into the system that same day and saw an outstanding balance not only for *** but also for *****. We immediately requested them to remove the ***** balance and told them it had previously been paid. Since *** 24th, I have submitted 2 requests via the portal and called the property management company 3 times. Not one single voicemail has ever been returned. And as of today, 6/6, we still show an outstanding balance for ************.The customer service and financial ********************** at this company is atrocious. I would highly recommend anyone looking for a property management company to look elsewhere.
Business Response
Date: 06/07/2024
I am very sorry for the experience you've had with our company. Our business practice is not normally handled in this manner, but we have been experiencing an extremely high call volume as of late due to a recent software transition. Please tell us the community you live in and your address and unit number so that we may adequately research this issue for you and resolve it.
Customer Answer
Date: 06/07/2024
I am not happy with this response for the following reasons:
Resource Property Management implemented this new software at the very beginning of January this year. You cannot continue to use this as an excuse forever. At some point, you must do your job. This excuse does not make up for the fact that you have not returned one phone call after we have left 12+ voicemails for your AR team over the past 6 weeks. Your new system that you are allegedly struggling with had ZERO problems accepting our May and June HOA payment. Within seconds of making those payments, your new system credited our account. So then why can't you update your AR records to show the April HOA payment being made. Again this was made by the former owners and we paid them the prorated amount at our 4/9/24 closing. Your excuse does not make any sense. You have had 2 months to correct this issue. If your system update is causing so many phone calls that you cannot return voicemails, then hire more people.
I cannot provide you with the details you are asking for, regarding my property and unit # as BBB as told me not to share any personal information because it will show up on their website. I'm asking you to do your job. I have left enough messages and spoken with a woman, *******, and your AR department is well aware of my issue.
Business Response
Date: 06/10/2024
Thank you for your response. Attached is your account history. It looks as though your account has been updated and payments that have been applied to an incorrect account have now been applied correctly to your account. Thank you for your patience while our software provider worked through changes to our system which corrected these issues.
Customer Answer
Date: 06/10/2024

Complaint: 21813608

I am rejecting this response because: You still show a balance of $830.86 and that is INCORRECT. We only owed you May and June HOA payments which have been made and PAID IN FULL. There should be a $0 balance. And the amount you are taking from the ** ******************** **** is to be used ONLY for the special assessment payment that is coming due in July and November. The sellers paid the Special Assessment IN FULL and we will NOT be paying you anything for that.
I want our account to reflect a $0 balance and I want to see that you have the full payment for the special assessment set aside. PLEASE FORWARD THESE DOCUMENTS IMMEDIATELY. If I do not have them by tomorrow close of business, I will be escalating this issue to the State's Attorney General office.

Sincerely,

***************************
Business Response
Date: 06/13/2024
Attached please find an updated account history for your unit. Thank you for your patience while our software provider made changes to our system to correct payment allocations.
Customer Answer
Date: 06/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a condominium in ****** in July 2023. To say the least dealing with this resource property management has been difficult from the beginning. I was notified by mail not certified mail that there was yet another special assessment on the property that Ive owned for less than a year to the sum of $10,000. I reached out to *************** the representative from resource property management and I have never received any sort of response from her. I have left her several emails. was told she does not take phone calls. Youre only allowed to contact her by email, so thats what I have done. Below, I have listed my issues that I need to discuss with ***** with no response so I am filing this complaint as a result of her lack of response to me and my valid questions. My other alternative is to seek legal counsel These are the questions Im seeking answers to 1. Why am I not receiving meeting minutes from the monthly HOA meetings.2. Can my father attend these meetings on my behalf since he is a family member.3. My name has still not been added to the directory at the entrance to building. Have requested several times.4. The Security at main entrance is not truly secure. They dont t ask any questions and have let people just come on through.5. These special assessments, how many have been added in the last 5 years? *** owned condo for less than a year and I have to pay $10,000 toward a new roof a bit concerning.6. I would like to see estimates of the roof replacement.7. Why we are of using current reserve to offset the expense of this roof.As a property owner I have the legalrightgotbis documentation.
Business Response
Date: 05/20/2024
We are sorry to hear about your issues obtaining information about your association. *************** is the Administrative Assistant to the manager for your association. The manager for your association is *********************************. She can be reached at ************ or via email at ****************************************************************. She will be happy to answer your questions. *************** has a web portal wherein you can access your account and see the minutes of your association as well as other important documents too. The site is home.resourcepropertymgmt.com. You received your login information to this site in January of this year. If you need assistance logging in, please contact ************************* at *************************************************************. She will be happy to assist you.
The guards at the entrance to your community are managed through the "master association" which is Belleview Biltmore Homes Association. If you have concerns about how the guards are functioning in their role as directed by the *********************** of Directors you may contact their manager Dot ****** at ************************************************************. She too will be happy to explain the guards post orders to you.
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We sold our condo at *********************************** on 3/35/2023 . My wife overpaid the *** in the amount of $923.00. We have contacted Resource several times only to be greeted by a bunch of nasty women on the phone. I was told I would have it by the end of April. We still don't have it and seek assistance please.
Business Response
Date: 05/08/2024
We apologize for the delay in issuing a refund check to you based on your overpayment of your monthly assessment after the sale of your unit in March. We show the credit on your account and the accounting department will submit the check requests to our A/P department to have the check cut soon and out to you.
Customer Answer
Date: 05/08/2024

Complaint: 21678025

I am rejecting this response because: I was told the refund would be sent out by the end of April by *******************. Being they do checks once a month, " soon" is an unacceptable answer. I would like something more definitive as to when it will be cut and mailed.

Sincerely,

***************************
Business Response
Date: 05/09/2024
The check request was approved by the ***** of ********* on 5/8/24 and it is in the A/P que to be printed now.

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