Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted company in early October. For $9500 they said they could get me out of a timeshare and recover any money. Late October they called me and said that it looked like they were going to be able to recover more money, but it would be another $9500. Then nothing. I filed a dispute w/credit card companies, then AMS called. Said that the dispute would interrupt the process and that I'd need to give them another $19,000 to resume it since the disputed amount would be returned to me. So I did ($9500 on 2 credit cards). Then I got a call from the CC company asking if I wanted to continue the dispute. I figured it would be better to cancel the dispute and have them refund the two $9500 charges. I've been getting the runaround since December, being told that the amount was being refunded, when it hasn't. Then a call to the **** ********* resulted in them telling me that this company has had several different names over the last few years and that I was being defrauded. I've disputed the two $9500 credit card charges, but for the original $19000, I'm told that I'm past the time to file a dispute. Assuming I can get the two $9500 charges reversed, I need to get the $19000 refunded. I've been told several times that the exit was nearly done, that I'd have that money by the end of February, then in March, etc.

  Business Response

  Date: 04/16/2024

  We have you for 2 properties at the ************  You came aboard for each one on !0/10/23 and 10/26/23.  Our contract states that it takes 12 months to complete the cancellation.   

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21558372
  
  I am rejecting this response because: Company did not read complaint. Ive overpaid them by $19,000 and Im trying to reclaim this amount. In early October, I charged $9,500 to a Chase credit card to exit a timeshare contract and recover funds I had invested in the timeshare. During a vacation, I was persuaded to charge an additional $9,500 in late October with the promise of recovering even more money than I initially paid.

  Despite multiple requests, I received no response to my enquiries about the status of the recovery, leading me to file a dispute with my bank. ********** from the company informed me that the dispute would hinder the process and to proceed, I needed to cancel the dispute. However, the credit card company stated they couldnt cancel the dispute.

  ********** then suggested that AMS would refund the disputed amount, but I needed to charge the $19,000 to different cards. So, I charged $9,500 each to a different Chase card and a Citi card, expecting the original $19,000 to be refunded via the dispute.

  Several weeks later, when ***** inquired if I wanted to continue with the dispute, I assumed it would be easy to get the two $9,500 charges refunded, so I asked them to cancel the dispute. On December 26, 2023, I requested ********** for a refund of the two $9,500 charges made to the two different cards.

  As per the chat record, ********** has been misleading me about the refund for several months. She kept assuring me that the refund had been processed and asked me to check the following week or claimed that the corporate office had processed the refund and would provide me with a confirmation number, which never happened. I eventually realized she was delaying the refund so as to exceed the 120-day limit for filing a dispute with the two credit card companies.

  Please note, Im not seeking a refund of the $19,000 I paid them to exit the timeshare or to recover money than I initially invested. I am only trying to recover the two $9,500 charges that were made to the two different cards. To this end, I have also filed a dispute with the credit card companies to recover the $19,000 overpayment.

  Regarding the original contract to terminate the timeshare and recover any funds, I fully expect the company to honor that contract. If they are unable to get me out of the timeshare by the end of October 2024, I expect them to refund the original $19,000 that I charged to Chase.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I responded to an offer from AMS that we received by mail to attend a presentation on eliminating timeshare obligations/ending timeshare contracts. We were informed both in the initial mail offer and verbally when we telephoned AMS to schedule the meeting that we would receive a $100 dining gift card and a $50 **** gift card for attending. We met with an AMS representative (name available upon request) on Wednesday, January 31st, at 3:00 PM at the Embassy Suites located at ********************************************** for thios presentation. At the conclusion of the meeting, ******************** told us that we would receive the promised gift cards via email within the week. When that did not happen, I contacted AMS at the number provided to me *************) and was told that I would receive both gift cards within 24 hours. I have subsequently contacted AMS at least 6 additional times, and once contacted the AMS representative with whom we had met directly at his personal number, to report that we had not received the promised gift cards. Each time I was assured that the gift cards would be forthcoming, and each time AMS has failed to deliver the gift cards they promised us.

  Business Response

  Date: 04/16/2024

  Can you please reach out to customer care at ************.  If you have the original mail piece we will happily supply the gift cards. 

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21557548
  
  I am rejecting this response because:

  Yesterday at 1:15 PM EDT I called the ************* number *************) provided by the business, and the automated system never routed me to a representative. After multiple tries, I received a call from a representative who identified herself as being "from Intake" who said that ************* was "out" yesterday and that she would try to help me. After I explained the problem, she said that she would email me the $100 dining card, and that she would check to see if the $50 **** gift card had been sent and whether there was a tracking number. She assured me that she would call me back "shortly" to let me know the status of the gift card.

  I have not heard anything back from this representative, and received nothing by text or email. I have yet to be provided with either the promised dining card or the promised gift card.
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 04/23/2024

  I have attached a photo of the original mail piece that the business indicated I must possess in order to receive the dining card and gift card promised in the promotional literature.

  Business Response

  Date: 04/30/2024

  Your dining card has already been sent to you via email.  Your gift card will be mailed. 

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I received the requested $100 dining card on 4/30/2024 via email, and the $50 **** gift card came in today's mail via USPS. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16 2023 me and my wife attended dinner with ******** to exit our timeshare. Was promised to be free of timeshare within a year. The agreed cost would be $3000.00, no additional charge. they did not answer our question how it would be accomplished. They said the lawyer will contact us and explain. We paid with credit card. The lawyer called and gave 4 ways of action. 1) financial trouble - don't apply to us.2) medical problem - don't apply to us. 3) buy yourself out - as per agreement no extra money, 4) stop paying maintenance fees - would destroy our credit history and we pay every 3 years and last paid in 2022.We looking to buy a new car and some small summer house. I called ams many times, they stopped answering my calls. The lawyer said wont us to sign power of attorney, which we refused under the circumstances.

  Business Response

  Date: 04/08/2024

  We understand your concerns and apologize for any confusion. Our agreement entails an active participant process to divest from your timeshare, which may involve negotiating with the resort for potential additional costs (which can be negotiated).  These costs are not fees paid to us but rather to the resort directly.  Regarding communication, we strive to maintain open lines, and we regret any inconvenience caused.  ********* of attorney request is part of the legal process to facilitate the divestment.  It only gives us power to open the negotiating table for your ************** which in turn we forward to you for your response.  The *** is the beginning steps in completing the timeshare divestment process, without the completion of it you have hamstrung us to a stand still.  We respect your decision if you're uncomfortable with it.  Ultimately, our aim is to guide you through the divestment process, which may have its challenges, but the end result is freedom from your timeshare burden.    

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21388840
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 4/10/2024 8:35:24 AM
  

  Thank you for this message. The whole point comes down to what ams says " to pay some extra money to timeshare for releasing us from further obligations ".

  As I mentioned before we had a verbal agreement that our payment to ams is covering everything and no additional money for whatever will be charged.I even mentioned, that I spoke with timeshare and got an e-mail guiding me to release from obligation. It said that I have to pay $500.00 nonrefundable for paperwork. Then after a while they would send me the sum that will be required to end our membership. This sum could be even higher then ams service ( if ams they stay by their word written or verbal ).

  Ams charging us $ ******* just to be charged again by timeshare. If they are so nice now, why they don't want to talk to us, why not answering our calls or e-mail.

  The contract is for 1 year. If they cant deliver, then should return our money, and they can't. On our meeting we asked ***** from ams, how will they get us out of timeshare.

  He and later his manager said that they don't know but no worries the lawyer will call us and explain all.This we believe  to be a lie. Running this business for so long as they say. If we would know, this would not happen.

  Thank you for your help 

  *** and ******

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/16/2024

  On page 2 of the agreement it clearly states in part 2.  "Client will not be responsible for any additional fees beyond this point unless required by the resort for the processing of the settlement and/or release or if client recovers funds already paid out to their Mortgage, Vacation Membership, Deed, or Contract."  If the resort is requesting a fee for cancellation then it is your obligation not AMS or it's affiliates. Secondly the agreement states on page 1, part 1, that your cooperation is necessary and would be a breach if not.  "Client agrees to participate in the process of this service and will timely complete and return all forms, documents and instruction as may be reasonably requested by either AMS or its affiliates." At this point you have not even signed the limited power of attorney which has not allowed ************** to do anything on your behalf.  

   

   

  Customer Answer

  Date: 04/18/2024

  Thank you for responding to my matter.

  The company lied, that made us lose $3000.00. We should have all promises in writing. 

  We will give up.

  Thank you again for your help.

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21388840
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 4/18/2024 10:58:47 AM
  

  Thank you for responding to my matter.

  The company lied, that made us lose $3000.00. We should have all promises in writing. 

  We will give up.

  Thank you again for your help.

  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date. 11/16/2022, Paid to *** Services, $11,500 by credit card. Company contracted to exit me from a timeshare with Grandview Resort in ********* by 11/16/2023, a total refund would be paid if not successful. AMS was not successful and after making a written request vie email and by txt to their agent *********************, no refund has been received. I also disputed this with the credit card company and they where unable to reclaim the funds. I have attempted to contact the company several times but am placed on an eternal hold. I was initially solicited by phone by *********************, an agent for AMS. Normally I don't give anyone the time if they say the word timeshare in any sentence. ******* is a very convincing and pressuring person. I was in a contract with another company to exit the same time share, she told me she would help me get out of that contract and she "Guaranteed " she would have me exited from the timeshare before the end of the year, ( less than 60 days, this was Nov 16.) She also told me not to pay the maintenance fee or contact the timeshare, I followed her advice. In the contract under # 1, Scope of practice, at the bottom of the page it states, "In no way does AMS advocate stopping payment and/or communication with resort." As a result the fee was turned over to a collection agency. I expect a full refund from this company. This also cost me interest to the credit card company and interest to the collection agency. I believe this company is as dishonest as the timeshare companies they claim to go after, and I believe their agents used to work for the timeshare industry. My wife and I are in our seventies and it seems like these companies pray on the elderly.

  Business Response

  Date: 04/16/2024

  If you initiate a dispute it causes the whole procedure to stop.  In doing so it causes a severe disruption and at times the legal team steps out until it is rectified.  ******** they may have to start all over from the resort.  We also pause your case until we can begin again. The legal team advises your strategy in full and once agreed upon it is set in action with your consent.  The negotiation from the resort is a waiting game.  They are fully aware that most people just give up.  Even with your disputes, we haven't gone anywhere and will continue to keep working for you until completion.  

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21398689
  
  I am rejecting this response because: According to the contract I could cancel at anytime and give AMS 30days written notice. In July of 2023 I informed your agent ********************* to cease all efforts to exit the timeshares. She ignored my instruction and did not refund the money. Again in December 2023 I again told her to cease and desist all activity. I never heard anything more from her or AMS. After 4 months this is the first correspondence I have had from AMS and that was only after a complaint to the BBB, and an email to AMS informing you I was taking legal action of which I assume you have received that letter by now.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/30/2024

  You have already disputed and won, which equates to getting a good portion of your money back.  At this point you are out of your Lifestyle resort as well.  

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21398689
  
  I am rejecting this response because: I have not personally received a response from AMS informing me of how much money I am receiving, Who it is coming from, and more detail on Lifestyle which you where told in writing to cease and desist all efforts. Ams needs to contact me soon.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were invited to a presentation by AMS **** here in ******** where we live on June 7, 2023, to assistance ** with canceling our timeshare. We met with ************************* and *************************** that evening and initially we thought it was a good idea, so we agreed,to the tems and were told we had ten days to rescind our decision, if we did not want to keep the the plan. On June 10, 2023 my wife called and spoke with a young lady name ****** *****, who informed us that she would have one of the two gentlemen get back in touch with us. On June 12, 2023, I called ****** and got no answer, so Imy wife called the number we had for ****************** and he texted my wife back saying he was in a meeting and ***** would be calling her back, which he never did. When we could not get in touch with them, I contacted the bank, which put on a claim. and the money was retuned to the bank, The AMS gave inaccurate information to the bank returned the money back to them as per conversation with the bank. We spoke with ****** about what the bank informed us and she told us it was a charge back and when asked about the date she told us she would look into it and call us back which she has not. We are continually trying to reach to AMS **** and to no avail have had no success.

  Business Response

  Date: 02/23/2024

  This customer will be refunded. 

  Customer Answer

  Date: 02/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is bogus. They promise all these big discounts and when it comes to it they aren't any better than the free sites for travel. They give you 3 days to cancel but you don't get the login information until 5th day. Only to find out it was all a lie. This company should be shut down. Scamming people out of thousands of dollars. If I could give ZERO stars I would have. Don't do it!!! Don't trust this company. The presentation is fake. The free gifts they promise aren't even free. You have to pay to use the voucher.RUNNNNN! Don't waste your time.

  Business Response

  Date: 01/03/2024

  This complaint is for the company ***********

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 20, 2022 I signed with ***************.My sales rep was ******************** was told I could get out of my timeshare with BlueGreen and that they could also recover around $8,000. I was also told because I had signed on with Baytree Solutions to sell the timeshare and they hadn't been able to help me I could also get a recovery of $1,200. I was hesitant to sign but she reassured me and even advised I could put the $5,000 on a credit card until the recovery took place.Baytree recovery- after 7 months an AMS rep called me and we called my credit card company together. The AMS representative lied and said I never authorized the charge with ******* and that it's fraud and I needed a refund. I have a signed contract with Baytree- I absolutely did not authorize a lie such as this- the company declined thankfully so that ended there. Bluegreen-every time I reached out to ***** for updates she would "call corporate" and tell me to give her another few weeks. During this time I talked to the case manager from the legal company and they told me the process is very slow and not to pay my maintenance fees. I have now incurred hundreds of dollars of late fees and am being sent to collections because the case manager and ***** are advising me not to pay so that they can exit my time share. At one point ***** told me I was her worst client- she is unbelievably disrespectful on the phone. She then told me she would just exit me from the timeshare and recovery was off the table- which was the whole reason I signed up. Per contract- if after 12 months AMS has not cancelled my timeshare I am owed a full refund. On December 21st ***** told me they would process the refund- I asked for something in writing and was told the person in charge was at a funeral and I'd get something later that day. I have reached out via email twice and text and have not gotten any confirmation about my refund. I have called their main office phone multiple times and cannot get an answer or voicemail.

  Business Response

  Date: 01/03/2024

  **************  If ************** is advising you to not pay your maintenance fees that would be because it is a legal strategy.  Our job is to divest you from your timeshare, it is not a simple process.  With that being said, we strive to have as little repercussions as possible including negotiating the fees and cost.  Removing you from your timeshare is like a surgery but you would have to expect a scar.  Even though our agreement gives AMS a 12 month term, we thoroughly work with clients until the service is complete regardless of the 12 month term.  Now if you would like us to cease all work on your case and issue a refund, we can process that as well.   

  Customer Answer

  Date: 01/03/2024

  I requested a refund- I would like them to issue a refund and cease the agreement. Their message back denied the refund but advised they could cease the cancellation and issue a refund - that is how Id like to proceed. 

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21066543
  
  I am rejecting this response because I would like you to cancel all work on my case as I had requested weeks ago with ***** and issue a refund as she and I discussed. 

  Per your response I would like this to be the resolution - Now if you would like us to cease all work on your case and issue a refund, we can process that as well.   

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/16/2024

  *************, you have signed a binding legal agreement to be cooperative in the cancellation process of your timeshare.  The terms that govern that agreement are clearly outlined which is in the agreement that you provided.  If at any point you don't cooperate you forgo our ability to complete this in a timely fashion.  Our job is to ensure at the completion of this case, you are timeshare free without any encumbrances. 

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21066543
  
  I am rejecting this response because:
  
  I have been nothing but cooperative for 12 months. Every call or text from AMS **** I have answered,any request from AMS I have completed inside of 24 hours. I continually had to reach out to AMS and my rep to get updated information as AMS didn't call me multiple times. *** missed multiple appointments and texts with me- I have documentation for all of these. **** was supposed to reach out to me multiple times and each time ***************** was surprised and confused I hadnt been reached out to- this went on for multiple months.
  
  I signed up to be timeshare free and get a recovery. Neither of which have happened, the time of the agreement is over and I am seeking my full refund as outlined in the agreement I signed.
  
  Per the contract- under section 6 I am eligible for a full refund
  
  6. WARRANTY: Client agrees that they will maintain an open dialog with AMS and its affiliates during the cancellation process. If Client does not get their Mortgage, Vacation Membership, Deed, or Contract cancelled within the term of this agreement Client will be refunded.In addition, AMS or its affiliates do not guarantee the recoupment of any funds already paid out by the Client to their Mortgage, Vacation Membership, Deed, or Contract.
  
  
  On November 13th ***************** called me and said that if my recovery was not completed by December 1st AMS would process a refund. This was a false promise and no refund was processed and ***** yelled at me on the phone for being a horrible client when I asked her about it in early December. This was due to the fact that **** at AMS **** called my credit card company with me on the line and made fraudulent statements in an attempt to get a recovery from BayTree Solutions and I was very uncomfortable working with a company that would blatantly lie on the phone and open me up to a fraud claim. ***** agreed to refund me prior to the 12 month agreement due to that situation.
  
  As of December 20, 2023 I was eligible for my refund per my contract and on December 21 2023 ***************** called me and confirmed I was being refunded. Since then she has not answered texts or emails- I was told by her the person handling the refund was at a funeral and I would be contacted the next day and it would be processed in 7 days - it has been three weeks and I still have not been refunded or received any confirmation. I have now requested through the BBB twice to get a refund from AMS Corp.
  Texts and emails attached confirming a refund was to be given.
  If I dont get confirmation of a refund being processed with the next response, I will have to escalate this to the state and get my attorney involved. The only settlement I will accept is a full refund as ***************** told me would happen twice, as the first response from AMS in my BBB complaint stated and as I am owed per my signed contract. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/31/2024

  I have emailed and called AMS multiple times over the last few weeks- I have received no emails back and was told on January 23, 2023 only my sales rep ***************** could contact me. I reached out to her Friday January 26th- she called me back yesterday on January 30th. She said for some reason my credit request never went through and a lot of people are involved and asked me to give them until February 15 and if the exit isn't completed she would refund me. This has gone on too long- I explained to her I was told I would be refunded December 1st. and on December 21st, and now after over a month of no contact or refund I am not waiting another two weeks. I requested my refund and explicitly told her to cease work on my case and process the credit as she continues to say can happen. She then told me I was being condescending because it's clear my mind is made up. Asking for a refund I am owed and have asked for for months is absolutely not condescending. She continually doesn't listen and then goes into a save script about how they can get me out of my timeshare- and then rudely said "I get it you just want your money back"- yes I do! I have no interest in working with AMS anymore and continually being pushed off for weeks at a time. Then said she had to answer a call from corporate and would call me back later- and asked I don't send any more messages. She never called me back- I have no interest in continuing with AMS ***** I want all work ceased and I would like my refund.

  Business Response

  Date: 02/23/2024

  This customer has already been refunded.  

  Customer Answer

  Date: 02/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  After multiple emails, calls and unfortunately complaints - they did send me refund  

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2022, my wife and I entered a contract with ***** "*****" ******* from AMS Management Service Corp. AMS was supposed to get ** released from our timeshare contract with ************************* in *******, ******** for $1,979.50 within 12 months or our money back. The contract was sent to an affiant RPC ****************** ***** from RPC contacted us and told us that she would be handling our case. She would keep us aware of updates every month. She did not give us updates every month. She requested that we send her any correspondence from **********. We sent her all the correspondence we received as per her request. In October 2023 my wife emailed ***** to get an update from her and let her know that if we don't hear anything from her by the end of the year we will just pay the annual membership fee that she told us not to pay. The only time we would hear from ***** was when we sent her correspondence from the resort and that was only occasionally. On November 6, 2023, we received a letter from RPC saying that they were sending the case back to AMS. I contacted AMS and spoke with a woman who said that she would request that the file be expedited to AMS and that someone would contact us the next week. No one from AMS contacted us. I called on November 17, 2023, and spoke to *** and he said that he would do some research and call me back. Meanwhile, my wife called ***** on the same day and left a voicemail. As of November 30, 2023, we have yet to hear back from anyone at AMS.

  Business Response

  Date: 01/16/2024

  We will be sending you out a refund.  We apologize that we couldn't assist you but with that being said we will issue you a full refund. 

  Customer Answer

  Date: 01/26/2024

  I have not yet received my refund as of January 26, ****.

  Customer Answer

  Date: 01/27/2024

  I have not received a refund as of January 27, ****. I did email ****** on January 22, **** and told him that I have not received a refund as of that date. Told him that I would respond to his request for an update once I receive it. I guess that email was ignored.

  *****

  Customer Answer

  Date: 01/30/2024

  I have received my refund as of January 30, 2024.

  *****

• Initial Complaint

  Date:11/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ams Services corp And me came to an understanding with a contract on 3/13/2023 to eliminate or cancel my time share bought 10/1/2012. In the contract it stats in 1yr if the time share is not closed then they would reimburse my full amount. They hired a law firm RPC GROUP LLC to deal with the situation. Neither party has communicated with since the signing of the contract . I called the law firm about the time share they have nothing to report except that they are waiting for the time share resort to answer them. Over 8mo. Plus they know nothing about the 1 yr. With AMS.I know I have to wait for the yr but Im concerned that at that time they will not honor the !!!!Also now that neither company is even answering there phone or messages I have left them. Plus now I read on BBB report that they are highly reliable. Thank you *************************

  Business Response

  Date: 01/09/2024

  *****************************, 

  We appreciate your insight on the steps that have been taken to eliminate your timeshare but there are discrepancies in regards to your claims.  You signed your agreement on 03/13/2023. You proceed to claim there has been no contact with you since then. The truth is our legal team called you at approximately 1:30 pm on March 14th, the very next day.  They mailed you out an intake packet for which you returned and they received on April 3rd, 2023.  April 4th 2023, you were contacted by an RPC paralegal who then scheduled a phone consultation to have with a case manager, who would be assigned to you; That call was scheduled for April 25th 2023.  You were emailed that appointment time for which you opened it on April 5th 2023 at 8:35 am. You had the consultation call on April 25th 2023, concluded with RPC sending you out a scope of service and Limited ***.  In that consultation RPC informed you of the process and how we are at the mercy of the resorts in regards to time frames but ultimately we will work to ensure you are timeshare free and if you would like to complete that without giving up a dollar to the resort, we will make sure that is the case no matter how long it takes. You returned the *** on May 8th 2023.  RPC then sent the correspondence to the resort.  You were again made aware that the resort doesn't have to respond in a timely fashion and we will wait.  Meanwhile you did not pay your resort 1 dollar.  You sent a statement from the resort on June 8th 2023.  RPC emailed you on September 28th 2023 for an update that we were still waiting on the response from the resort.  October 6th and November 16th you called in and made the comment "If this is not settled in a year I would like to withdraw."  This BBB complaint was filed November 17th 2023, 4 months before your anniversary date.  You made some statements that are completely disingenuous with clear proof that was not the case at all.  You are fully aware of the process and signed an agreement to comply with the legal to achieve the goal of divesting you from your timeshare.  RPC has done nothing but commit and follow through with the service of completing your divestment.  We would love to continue working for you to make sure you don't every pay your timeshare and you are timeshare free.  

  Customer Answer

  Date: 01/09/2024

  AMS IS RIGHT in stating that I did have communications with AMS & the law firm tha they hired the Only problem with there statement is I MADE ALL THE CALLS TO THEM .( *************** called me at any time. Since my last call to AMS I stated the problem with them and there answer was Ill call the law firm . Whether they did or not  no one called me since.            Now any time I call AMS they do not respond back to me at all.   I know I have a contract with AMS and it ends in 3/2024 .  But the law firm states they dont see it settled in that time frame they also stated that the one yr contract was with ams not with them.     My fear is once the yr is up AMS will NOT SEND ME MY MONEY BACK OR EVEN CONTACT ME.   BASED ON BBB REPORT ON THIS CO.  &. Multiple complaints by other customers who did Business with AMS. 
  I appreciate your help & hopefully you will still monitor my claim.

  Again thanks 

  *************************;

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 20886422
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 1/9/2024 12:28:15 PM
  

  AMS IS RIGHT in stating that I did have communications with AMS & the law firm tha they hired the Only problem with there statement is I MADE ALL THE CALLS TO THEM .( *************** called me at any time. Since my last call to AMS I stated the problem with them and there answer was Ill call the law firm . Whether they did or not  no one called me since.            Now any time I call AMS they do not respond back to me at all.   I know I have a contract with AMS and it ends in 3/2024 .  But the law firm states they dont see it settled in that time frame they also stated that the one yr contract was with ams not with them.     My fear is once the yr is up AMS will NOT SEND ME MY MONEY BACK OR EVEN CONTACT ME.   BASED ON BBB REPORT ON THIS CO.  &. Multiple complaints by other customers who did Business with AMS. 
  I appreciate your help & hopefully you will still monitor my claim.

  Again thanks 

  *************************;

  
  
  Sincerely,
  
  *******. *****

  Business Response

  Date: 01/16/2024

  **************, AMS and it's affliates will work with you until the timeshare is cancelled, whether or not your contract term is expiring.  Our ********* is to make sure you don't come out of pocket anymore for your timeshare.  If at the end of your term you want your money back and you are still stuck with the resort, then that is your choice.  ************** has informed you that we are on the resorts clock, not yours or ours.  If there is something to report we inform you immediately, if the resort responds to you directly, you are expected to let us know.  If at the end of your term you wish to get refunded we will do so, but our legal firm will cease to represent you anymore.  We hope to see your case until completion.

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 20886422
  
  I am rejecting this response because: Ams said they would be with me as long as it takes when my contract is over in 3/2024 I want my full deposit back. Approximately $5500 to%5700
  
  Sincerely,
  
  *******. *****

  Business Response

  Date: 01/18/2024

  We have already responded to this. I don't think ************** understands.  We have already stated that will be the case.  

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cindy from AMS contacted me at the end of Feb/March and said for $5500 she could cancel my timeshare due to me having a hardship. The time share is paid for so I just needed to cancel with them so I no longer would have yearly dues. Cindy told me that I'd get a green envelope from RPC the attorneys by the end of the week. That envelope did not show up to my house ever. I contacted the attorneys RPC that she told me they worked with and they had no info on my case at all. But Cindy had been telling me I was approved and that I'd get 22k back for the cost I paid for the time share. Once the 2 week mark hit I told her that I wanted to cancel. She told me that she'd cancel it and that I'd see the money in my account in a week. I did not receive the money in my account, so I called her back. She then told me that I needed to sign a form to get my money back and it was going to take 2 weeks to get the money back. Seemed very odd to me that I all of a sudden need to cancel with a form and now it will take 2 weeks to get the $5500 I paid. I have still received nothing from AMS. Cindy L** was extremely rude, she belittled me saying that my case had been approved ( which it had not been approved because I never sent anything back to the attorneys) and told me I was stupid to stop the process now, so she also lied to me. I'm disappointed in how corrupt she is and I just want my $5500 back.

  Business Response

  Date: 06/01/2023

  We contracted with you to cancel your Timeshare.  The legal team did send you the documents via mail. We can send them to you via Email, which can be done immediately.  Our only goal is to complete your cancellation you did sign a contract with our firm to do so, which you did in February 26, 2023. Allow us to assist you so you can be free of the Timeshare.