Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like so many of the other complaints, it's almost a script. I was called, promising a 2-3 week refund and cancellation of my timeshare. However, I was charged a fee of over $13,000, but was promised multiple times that I would have a timeshare refund that exceeded the amount by several times, long before the actual charges started, so I could pay it off and never have to make a payment. I was very reluctant to sign this agreement because it seemed unrealistic, but the agent made promise after promise. Still, I decided to cancel within the cancellation period, but the agent had a well-crafted set of lies to keep me going and empty promises that she had cancelled the contract. I tried to cancel dozens of times over the alst four months; over the phone, in email, in texts, and she always had an excuse that the cancellation was almost ready, that she was waiting for Corp. to send the paperwork, that corporate had processed the cancelation, that corporate had obtained the timesare cancelation and that the check was on the way, in the mail, almost here. Over and over, every few days, there was another delaying tactic and lie. Never did they claim they could not cancel their contract, and they kept promising a full refund. On the other hand, the timeshare cancellation came with all kinds of ever-growing amounts to try and keep me on the hook. Every few days, I would reach out to get an update and the promised cancellation.The whole thing kept getting bigger with dumber excuses each time, and she would say it's done, just waiting for the paperwork, or the paperwork is on my desk, I just need to sign it, or after that, corporate forgot to send the paperwork, it was lost in the mail, etc. This week, it's that corp lost everything and had to start again. Meanwhile, they keep debiting my checking account for almost $500 a month, and I can't stop it or do a stop payment. This has been a complete fraud and scam with lie after lie after lie.

  Business Response

  Date: 08/11/2025

  Thank you for sharing your concerns. We want to assure you that we are still actively working on your case. We understand how frustrating this situation has been, and we appreciate your patience throughout the process.
  Please note that while you have made incremental payments toward your contract, you have not paid the full amount, which means you are not fully liable yet and this has helped limit your financial exposure. But you have not made any payments to the timeshare.  
  Our legal team is currently reviewing all details, and we will be reaching out to you directly with an update as soon as possible. Please know that your case remains a priority for us.
  If you have any immediate questions or concerns in the meantime, please dont hesitate to contact us.
  
  
  
  
  

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Term of contract entered on 5/9/2024 for timeshare exit on 5/9/2024 states full refund if not resolved in 12 months. Submitted all required documentation incl. Power of Attorney by 6/24/2024. Fwd'd all billing and collection notices as required to their agent *********. Called, emailed and/or texted RPC many times over the year for updates, but was told "nothing to do but wait" even after resort responded in December to Validation of Debt request. 3/4/25 still waiting for resort to proceed. 6/9/25 left messages on *** lines requesting update. Recd text 6/10 from *** referring update request to RPC. *** called back with same "awaiting response from timeshare." No response to my question as to what may expedite process. 6/11 recd voicemail from resort collections requesting callback re "outstanding loan." Fwd'd VM to three RPC agents in case chain, asking what they will do. NO RESPONSE SINCE. Left msg again 7/24 for RPC for update as it has been over a year. Left message for ***, same request.I want my money back now. They promised in writing that they would give the refund if timeshare not cancelled within 12 months. They guaranteed this with a promise to keep working on the case until completed.

  Business Response

  Date: 08/11/2025

  Thank you for your detailed message. We want to assure you that we have been in regular contact and have corresponded consistently throughout this process. The validation of debt was obtained from the development company on 11/1/2024, and as you can see, the timeline for cancellation is largely outside of our control.
  
  We believe that canceling the service at this point is not justified, given our ongoing communication and efforts on your behalf. If you are open to a conversation that works for all parties, we would be happy to discuss how to continue moving forward with the service and work toward a resolution. Please let us know a convenient time for you.
  
  

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23648616
  
  I am rejecting this response because:
  The ongoing communication has largely been at my initiation. I believe we have been misled as to the alacrity and power with which these companies can and would accomplish the timeshare exit. It appears that the ONLY action they have taken is to submit a form that only confirms we have a debt, not to do anything about relieving it. They only wait for the timeshare to send us into foreclosure, which they implied they could help us avoid. Meanwhile my credit worthiness is tanking SOLELY because of this debt. I want our $6000+ back because they have failed to keep their promise of resolution in 12 months.

  Sincerely,
  
  ******* ******

  Business Response

  Date: 08/12/2025

  We have attached a CRM Report of the contact to you via multiple verticals.  We have been clear and transparent.  You were made aware of this process and agreed. To this date you financially saved by not paying the resort.  We have a complimentary credit repair service that we provide at no cost once completed.  It has been less than 24 hours since we have responded to your initial complaint.  We look forward to completing your cancellation.  

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23648616
  
  I am rejecting this response because:
  I do not agree that they have been "clear and transparent" from the initiation of this contract, they made erroneous assertions of completion within a year. That contractual agreement included a refund if they were unable to fulfill it in that time. We were led to believe that they would actively engage the resort to resolve this issue, but all they do is passively wait for them to foreclose. I recd a collection call on 7/16 and a letter on 7/24/24, Beyond the submission of documents, I called and asked **** of RPC on 7/25/24 what to tell them? She instructed me to respond to a collection call that I "won't do business over the phone, send mail", don't give personal info which they should already have, just hang up. ***'s documentation of contacts did include my call to RPC 10/15/24 when **** told me they were waiting on the Validation of Debt. In the callback from ****** on 10/18 re that conversation I was told "nothing to do but wait". ****** stated ***** would follow up on 10/25, that did not occur. I called and spoke to **** on 12/27 who stated they recd the Debt Valdation "this month" and they were waiting for the resort to begin the "deed recovery process." On 2/7/25 I left a message for ****** requesting an update. On 3/4 I spoke to ****** who reiterated "waiting." When I asked if there was anything else "we" could do, she said she would call me tomorrow after she checked with the resort, otherwise again, "nothing to do but wait". She did not call back. On 4/24 when I called RPC I was told the info had not changed since October. However when I stated I would be looking for a refund in May, I was told my case started in October when they got the **** I corrected this date to June 24, also recounted I talked to ****** on 3/4/25. *** said ** is not responding. Advised me to call *** re refund but *** will continue to "process" case. 5/13 left message for *** for status pending a refund. 6/2 emailed AMS (Intake and ***** ********) requesting a response from our acct Mgr. Got an automatic generic response from Intake. 6/9 I left messages on 3 AMS lines requesting an update. 6/10 recd a text from AMS referring me back to RPC for updates. *** called back, reiterated still awaiting response from KC. When asked, caller could not provide any way to expedite the process. I received an email offering a Guide to Successfully Exiting a Timeshare. On 6/11 I recd an email from AMS reiterating the case is in the Deed Recovery Process, the resort did not respond to the last contact, which they legally can choose to do for 6 months, and  the resort can offer other options that require a payment to them, so RPC "doesn't adhere." Yet *** asserted they "do not anticipate any issues" with the cancellation. On 6/17 we recd a voicemail from ********* Collections re our "outstanding loan" to which, as I had been instructed,  I did not respond but forwarded it to ******, ***** and ****, asking what they will do. Having recd an out-of-ofc response from ******, I left a message for ****. On 7/24 I left msgs for AMS & RPC. Initiated the complaint to BBB.  Approx. 20 mins after submission I recd a callback from *** claiming they had emailed me that morning. The time stamp for the email was the same 2:08pm as that on the call.

  The contract states clearly if not as transparently as they now indicate that a refund is guaranteed if the exit is not accomplished in 12 months. If the timeline was wrong, or the tools were not up to the task, they should not have put it in the contract. But then, we probably would not have signed. We want our money back. If they can show that they are doing something other than waiting for the boom to be lowered on us, we might have something to talk about.

  Sincerely,
  
  ******* ******

  Business Response

  Date: 08/14/2025

  Thank you for your continued engagement and for expressing your concerns clearly. We want to take a moment to reaffirm the efforts that have been made and to address each point thoroughly.
  

  Communication and Case Activity
  
  We have maintained consistent communication through multiple channels (calls and emails), and a full CRM report confirming this has been attached for transparency. While we understand you may have initiated many of the follow-ups, we want to emphasize that our team has responded in a timely and documented manner throughout the process.
  
  Process Timeline and Limitations
  
  The Validation of Debt was successfully obtained from the development company on **11/1/2024**, which was a critical step in your case. As previously communicated, we do not control the timeline or internal processes of the resort. This part of the process often involves extended delays, which are unfortunately outside of our authority.
  

  Cost Savings and Credit Repair
  
  To date, you have **saved financially** by not continuing payments to the resort. We recognize the impact this process can have on your credit, which is why we offer a **complimentary credit repair service** once the cancellation is completeto help you recover as fully as possible.
  
  Addressing Your Concerns
  
  Weve responded to:
  
  * **Time concerns** by consistently working your case and tracking resort timelines.
  * **Clarity concerns** by outlining steps, providing regular updates, and maintaining documentation.
  * **Cost and value concerns** by helping you avoid unnecessary resort payments and offering credit repair support.
  
  ### Path Forward
  
  We remain committed to completing your cancellation. Canceling the service now would be both premature and counterproductive, especially considering the progress that has already been made and the financial protection already in place.
  
  We welcome the opportunity to discuss a resolution that benefits all parties and encourages continued cooperation. If youre open to a constructive conversation, wed be happy to schedule a time that works for you.
  
  Thank you again for your patience and partnership.
  
  
  
  

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23648616
  
  I am rejecting this response because:
  The company has yet to explain what they have done since November to resolve this issue other than wait for the resort to foreclose. Communication with us only does not satisfy our concerns. We expected them to actively negotiate to avoid foreclosure. It appears they have done nothing more in the past year than confirm the debt, nothing but string us along. While we are suspending payment the resort is adding interest and late fees. Any financial savings is contingent upon completion of this contract, but will become a loss if the resort takes adverse action. We also have not received further information as to exactly what the process is if the resort does foreclose or otherwise responds. They have indicated a refund would terminate the contract, however the contract states if they have not completed the exit in a year, they would refund the money and continue to work the case. I do believe this is a legal matter. I am available almost continually during their business hours if they can provide a line of information other than "wait" indefinitely. I also understand BBB can offer mediation, to which we may be amenable.
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have timeshare and ******* from amscorp reached me to get rid of timeshare. I paid 6500 for this service and was told that this would be done no more than 3 months. I signed contract more than 2 years ago and I have not been getting proper response from *******. She would always say she is busy and would never call back. If the service cannot be done then as per the contract the amount should be returned.

  Business Response

  Date: 08/11/2025

  Thank you for sharing your concerns with us. We understand how difficult and frustrating this situation has been, especially given the length of time.
  
  Please be assured that our legal team will be reaching out to you shortly to discuss your case in detail. We are committed to working diligently to move forward and achieve the cancellation of your timeshares as quickly as possible.
  
  We appreciate your patience and will keep you updated every step of the way. If you have any immediate questions, please dont hesitate to let us know.
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 16, 2024 I signed a contract for ******** for $10,000 plus interest to be borrowed from ****. This contract was for a service to rid me of a timeshare. The agent, ******* *** ****** of *** helped me make up a timeshare that does not exist because she was using this contract as leverage to get other money back that *** owes me. The agent assured me that the contract would be cancelled before I would have to make the first payment. The nature of the complaint is I still owe the loan company the money borrowed and have made 4 payments of $359.37 monthly starting on Oct 16th 2024 for a service that cannot be provided. I have contacted the loan company and they said I must deal with ***. I have tried and no one answers the phone. I paid the 4 payments to keep my credit in good standing.

  Business Response

  Date: 05/19/2025

  Tell us whThank you for bringing your concerns to our attention. We sincerely apologize for the experience youve had and fully understand how frustrating and concerning this situation must be.
  Please know that we are currently reviewing your case in detail and will work with all appropriate parties to reach a resolution. Our goal is to complete your case as originally intended and ensure that a fair outcome is achievedincluding exploring refund options to address the payments youve made toward the loan.
  We understand the urgency given your continued payments and commend your efforts to maintain your credit standing. A member of our team will be reaching out shortly to confirm the next steps and open a direct line of communication as we work toward resolving this matter.
  We are committed to doing right by our clients and ensuring that this situation is addressed fully and appropriately.y here...

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a timeshare through Exploria that we tried to get rid of for over a year using ******* *** Trosi. She told us she could help us. Within 2 days of my call, ******* called and said that she could get us out of the timeshare for $7500. On 1/22/2024 I paid $7500 to AMS Management. ******* said that we would get a full refund. We made several calls to ******* and she never called us back. After no contact with *******, we went to another company named Resort ************** and they were able to get us released from this timeshare. We have attempted to get our $7500 back and we are getting no where.

  Business Response

  Date: 02/26/2025

  Thank you for bringing this to our attention. We take matters like this seriously and want to ensure that all concerns are properly addressed. We have reviewed your claim and, as part of our process, we require evidence to substantiate your allegations.
  Please provide any supporting documentation, such as contracts, payment receipts, email correspondence, or any other relevant records that can assist us in investigating this matter further. Once we receive this information, we will proceed with the necessary steps to address your concerns.
  You may send the requested documents to [email protected], and we will follow up accordingly.
  We appreciate your cooperation and look forward to resolving this matter.

• Initial Complaint

  Date:11/03/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-12-2023 - I signed contract with *** to permanently cancel my timeshare within 12 months. *** guaranteed to do so-if not completed within that period, they would refund my fee of $7500 (paid on 4-12-2023). Per contract, I forwarded all timeshare documents to their processing affiliate *************-confirmed they received all necessary documentation from me as of 6-21-2023. I kept a log of all communication with AMS and RPC staff-currently over 35 pages of dates, time, phone #, person called or message left, and content of call. On 5-21-2024, I confirmed with RPC legal assistant that they had not had any contact with Diamond Resorts. I immediately sent a letter (certified mail, return receipt requested) with supporting documentation to *** requesting a refund of my fee of $7500. I have a signed return receipt showing delivery of the letter by *** on 5-30-2024. On 6-17-2024, I called AMS to follow up progress on refund. I spoke with ********, who was unable to locate the letter and said she would get back to me. Since that date, I have sent requests to AMS customer ********************** and made 52 calls requesting the refund. On 9-5-2024, my Account Specialist ******* *** informed me that a refund check had been issued and that she would get back to me re: tracer number. When I called to follow up on 9-25, she said I was scheduled for a refund-check to be issued 10-1-24. When I called her on 11-1 to follow up-no refund has been received-she said she would have the information that day and would call me. It is 11-3. I have not heard from anyone and have not received my refund!

  Business Response

  Date: 11/20/2024

  Dear Mrs ********************** you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,

  ********
  

  Customer Answer

  Date: 11/23/2024

   
  Complaint: 22508067
  
  I am rejecting this response because:

  1.) My last name was misspelled in the response from the company.

  2.) The *** documents I submitted were not acknowledged by the company, I want to ensure that they were received.  I submitted them on time and they include proof of lack of performance in relation to the original contract and guarantee issued by the company.

  3.) The companys response indicated that they would be contacting me, as of today (11-23-24), they have not contacted me in any way.

  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/11/2025

  Thank you for bringing this to our attention. We understand your concerns and sincerely apologize for any inconvenience caused. Our team is currently reviewing the situation, and we will be reaching out to you directly to explore possible next steps toward resolving this matterthis may include a form of reimbursement or other resolution as appropriate.
  We truly value your feedback and appreciate your patience as we work to make this right.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 22508067
  
  I am rejecting this response because:
  As of today-7-16-25, despite numerous calls and emails to AMS customer **********************, I have not received a response for assistance with this issue. Your response to me has been non-existent, and as stated previously, the complaint will remain unresolved until the refund has been received. 
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with *** to dissolve my account with *******. After conducting the intake and moving to their legal team, I was advised that *** contracted with an attorney to remove the contract. The attorney advised he was there to push for a financial hardship in court. The attorney told me that I would have to stop paying on the loan and let it go to collections for ***** months. That ******* would foreclose on the loan leaving me with ***** months of nonpayments, foreclosure and that would hinder me from purchasing a home for years to come, affecting my military security clearance and ruin my financial life. I have called the company all their numbers and even the outside *** and his phone multiple times. They are dodging my calls and will not return anything. I did not contract with them for a forclosure and it was not in my contract that it would happen. I want this resolved.

  Business Response

  Date: 11/20/2024

  Dear **** ****,
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,
  ********
  

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov ******, we have AMS ******** to get rod of a timeshare. Their attorneys only talk with me once. I had called about a court hearing, and was told they could not help me with it. Finally in May of 2024 I got a letter from the timeshare saying we dodgy have a contract on a timeshare since May of 2023, since we never playoffs anything on it. This letter was sent caddis AMS attorneys finally asked the timeshare for the info on the timeshare. They did nothing up to this point. Ask they did in our case was send a letter to the timeshare for the contract of the timeshare and found our there was no timeshare to get food of. I do not feel one letter and one call which resulted in them having to do nothing to get rid of the timeshare should cost ******** dollars I asked for a refund per their contract and was told the work they did on our case resulted in no refund. The contract with *** was for my 82 year old mother, which I was the one they felt with though.

  Business Response

  Date: 09/11/2024

  Thank you for reaching out and sharing your concerns with us. I understand your frustration with the handling of your timeshare case and the associated costs.
  To address your current situation, if you have received any documentation indicating that you no longer own the timeshare, please forward this information to our legal team as soon as possible. This will help us better understand the resolution of your case and proceed accordingly.
  Regarding the communication and actions taken on your case, I want to acknowledge that more than one phone call and document were involved. We will review all aspects of the work performed to ensure that we have a complete understanding of the situation.
  Please know that our goal is to resolve this matter to your satisfaction. If you have any further questions or need additional assistance, feel free to contact me directly.
  Thank you for your patience and cooperation.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22230220
  
  I am rejecting this response because: They have a copy of the letter sent from the resort already. The calls were made by me to ask for updates on the case. Which all I ever got was an answer of they are working on it, and one saying they don't handle the lawsuit court case we had to go to from *******. I want even notified they had gotten the last letter except the resorts letter stated they had. Which closed the needed for this companies help. So to my knowledge the letter to the resort and the resorts respond is the only work done on my account. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 09/12/2024

  Dear Ms. ************** you for your feedback. Id like to clarify a few points regarding our services and the progress of your case.
  Firstly, please note that our services are specifically focused on timeshare cancellation processes. As such, we do not handle issues related to ******************* loans or any associated lawsuits. We apologize if this was not clear from the outset.
  Regarding communication, we have indeed corresponded with you and your authorized representative multiple times, including obtaining the Power of Attorney (POA), consultations, and receiving permission to speak with you and your child, Salina. We understand your concerns about the updates and the specific actions taken on your account.
  To address your concern about the letter from the resort, we will review our records to confirm all actions taken and ensure that we have handled your case appropriately within the scope of our services.
  If you have any additional documentation or details that you believe are relevant, please forward them to us. We want to ensure that all aspects of your case are properly addressed.
  Thank you for your patience and understanding as we work to resolve this matter.

   

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************* JUST called me, and my husband's caller ID showed up on the call. I answered the phone, thinking it was my husband, but it was this Bozo. How did he do that? SUPER sketchy!

  Business Response

  Date: 09/11/2024

  Thank you for bringing this to our attention. I understand how unsettling it must have been to receive a call from a representative that appeared to be from your husbands number.
  We take your privacy and security very seriously. I will investigate this issue to ensure that it was not a result of any improper practices on our part. In the meantime, please rest assured that we are committed to addressing your concerns promptly and ensuring that all communications are handled appropriately.
  If you have any additional details or questions, please let me know. We appreciate your patience as we work to resolve this matter.

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2024 my wife and I attended an informative event regarding Timeshares. (We had received the brochure in the mail. It did not state the name of the Company and the event was held at a local restaurant.) One topic of interest to us was "Ensure your children and heirs do not inherit your timeshare." The person (***** ******** phone # ************) presenting this information informed us that there is a bill pending right now before ******** that if signed, we and our heirs will never be able to get out of our Timeshare obligation. We have owned our ********* since 2005 and do not owe anything on it. They informed us that the State of Florida has a 10 day right of recission and we can change our mind and get our money back. We just have to inform them within 10 days. We did sign up and paid them $5,500.00 on our credit card. The company was AMS Management Service Corp. They assist people with cancellation of contracts or deeds regarding timeshares.We went home and did further research and contacted our ***************** and they have their own resale **** and could assist us. On May 28, 2024 we mailed a letter to *** rescinding our agreement for their services. Our **** tracking shows they received the letter on May 30th 12:20 pm We have called them numerous times inquiring when we will get our refund, (phone # ************). When we do get a hold of someone, they take our phone number and state someone will get back to us. However, no one returns our calls.This has been going on for almost three months and we feel we should have received our refund by now. We have also contacted our credit card company and filed a dispute.

  Business Response

  Date: 09/11/2024

  Mr  *******, 

  You filed a dispute with your credit card company and we have not fought that dispute.