Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from AMS Management Service on 4/5/2023 asking about Westgate. I told them we had paid another company that went bankrupt several yrs back and got no results from them and that I wasn't interested. She then had told me they could get the money back from my credit cards that I had paid with. She stated that AMS could get us 3 things, 1.exited 2.get $25,500. to $30,000. in recovery money and 3.get us released from Travel Wizard $4788. It would only cost $7500. to get this done and she could take the payment today. If I wasn't happy I could get a full refund within the first 10 days or anytime she would give a full refund. This could take 30 to 90 days or upto 1yr to resolve it. I spoke with ***** weekly at first then almost daily after awhile. I was always told just a few more days and this will be wrapped up and if not I could get a full refund. 1/15/24 I was asked to get both contract numbers for WG because they are coming up with more money for the recovery. When I finally spoke with ***** again she offered $130,000 in recovery if I could pay another $4000. to AMS this could be wrapped up by the end of the week. I told her I was going to give any more money I just want a refund of $7500. She said she would talk with them to see what she could do and would get back with me in a few days. She never did call back I had to call & text her to get returned calls. Its now beyond the 1yr contract that we signed with them and still nothing. I'm tired of getting the run around with ***** saying just give me a couple more days that they just about have it done. On 7/9/24 ***** spoke with Corp. about giving me a refund and they said in the next 48hrs my acct. would be completed, so they don't want to do a refund until after the 48hrs passes. They can let me know what they can do for the exit & recovery altogether. I told her that they never did the exit that it was done ages ago and I have proof of it from WG. Credits are done on Fri, it wasn't credited to me

  Business Response

  Date: 08/07/2024

  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation has been for you, and we genuinely appreciate your patience throughout this process.
  We want to clarify that your account was placed as inactive due to non-response regarding the necessary maintenance documents that are critical for us to continue processing your case. We had previously communicated this development via mail and email to ensure you were informed.
  We take pride in providing our clients with the support they need. However, in order to move forward with your refund request and any recovery efforts, we require the necessary documentation from you. If you are still interested in pursuing your case, we encourage you to respond to our request for the documents as soon as possible. This will help us to assist you more effectively.
  If you have any further questions or need additional clarification, please do not hesitate to reach out to us directly. We're here to help and want to ensure your concerns are addressed promptly.
  Thank you for your understanding.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22039378
  
  I am rejecting this response because:

  More Information Received:

  from: ********************* on 8/8/2024

  Relay Message

  Mark as Reviewed

  Sent Via:	Email (ODR)
  From:	*********************************
  From Email:	*********************************
  To:	BBB Serving ***************
  Subject:	More Information
  Date Sent:	8/8/2024 5:48:31 PM
  Date Read:	8/8/2024 5:48:49 PM
  Attachments:

  
  
  

  I'm not sure how they are claiming I've been put in inactive due to non-response. I had been communicating with ***************** At AMS Management almost daily whether by texting or speaking on the phone.  She would tell me that they should have it finished up by such an such date and if not they can do a refund. Which I told ***** a Number of times I just want a refund and to be done with the company AMS. I will attach my call log June 4 to July 18 and text messages July 5 to July 17. I can send more if needed. I'm not sure what other documents they are asking for other than the initial paper work that I sent to them.   
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/13/2024

  Thank you for reaching out and providing your feedback. I apologize for the confusion regarding your case status.

  
  ******* is your account representative, and she has been keeping us informed about your situation. However, it seems there might have been a disconnect with our legal team.Your case manager from the legal department has been attempting to contact you but may not have reached you.

  If you would like, we can have the case manager re-activate your case and make another attempt to reach out to you. This will help ensure that your concerns are addressed promptly and that the resolution process is clarified.
  Please let us know if you'd like us to proceed with this or if theres anything else we can assist you with.

  
  Thank you for your patience and understanding.

  
  Best regards,

  AMS Management Team

  why here...

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22039378
  
  I am rejecting this response because:

  More Information Received:

  from: ********************* on 8/14/2024

  Relay Message

  Mark as Reviewed

  Sent Via:	Email (ODR)
  From:	*********************************
  From Email:	*********************************
  To:	BBB Serving ***************
  Subject:	More Information
  Date Sent:	8/14/2024 10:33:25 AM
  Date Read:	8/14/2024 10:33:45 AM
  Attachments:

  
  
  

  First off, no one has been trying to contact me from the legal team. If they left a message I would get back with them immediately and to this day I've had none from them. Second I'm not sure what the Legal team can do for me, seems how I've been out of the contract with Westgate since 2018. I just want my $7500.00 refunded seems how there isn't anything for AMS can do for me, and hasn't been able to do. I wasn't a where that I didn't need your services until I contacted WG for my contract numbers. At that time WG informed me that the contract had been canceled. I've been requesting a refund from ***** for along time and just getting the run around. You did not do any services for me, so why can you not just refund my money? Could you please explain what resolution you can do, seems how I no longer have a contract with WG, which is what AMS was hired to get me out of the contract?

  Thanks,

  ******* & *****************************

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/11/2024

  Dear *** *********,

  
  Thank you for your detailed response and for providing the necessary information regarding your case. I apologize for any confusion surrounding the status of your timeshare cancellation.
  To address your concerns, I will have our legal team review your case immediately. They will reach out to you shortly to activate your case and continue with the timeshare cancellation process.
  Please feel free to send any additional documentation if you believe it will assist in resolving your case. If you have any further questions or need immediate assistance, don't hesitate to contact me directly.
  Thank you for your patience and cooperation.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22039378
  
  I am rejecting this response because: I'm not sure what they are going to do with the ** timeshare that has already been closed by ** themselves. The information that I was giving at the time we signed with them was inaccurate according to **'s letter that I was emailed. They gave me false information and has taken our money to do nothing for us. As for as ** we haven't had an account with them for awhile. So in my opinion it should be a problem for them to return our money $7500. Seems how they did nothing for us, but continue to tell us lies.  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 10/07/2024

  Dear Ms. ******************* you for your response and for sharing your concerns. I understand your frustration, and I sincerely apologize for the confusion regarding your Westgate timeshare.
  I want to clarify that you still own one Westgate timeshare, which is why we need your cooperation to assist you further. Our legal team is committed to helping you resolve this situation, but we need to work together to find the best path forward.
  Could you please let us know a convenient time for us to reach you, or alternatively, when you might be able to call into the legal team? Your input is essential to ensure we can effectively address your concerns and explore possible options for you.
  Thank you for your understanding, and we look forward to hearing from you soon.

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22039378
  
  I am rejecting this response because: I disagree that I have a contract with WG. You can contact me any time @ ************ to discuss this issue.
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 11/20/2024

  Dear Mrs *********************** you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,
  ********

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, 2023, we signed a contract with AMS Management Service Corp to get us dismissed from our Timeshare contract in *****************. We signed the contract on 1/10/2023 and made half of the payment up front on a credit card. And we agreed to have them charge the same credit card for the remaining balance in 4 monthly payments. After the hit the credit card for the fourth and final payment we had not heard anything from AMS or its representatives. They promised in their contract and on the phone that they would keep us up to date on any and all communications sent to or received from the timeshare. We never got anything from anybody. Then after checking up on them on the Florida BBB we found out they had many complaints on them for keeping peoples money and not doing anything. So we attempted to file a dispute with our credit card. When all was said and done the credit card company sided with them and let AMS keep our $4495.00 and the bank charged us interest on all of it. After all of this was done we had to wait for the 1 year date of the contract to come to pass before we could make an attempt to get a full refund as its worded in the contract. We have made many many attempts to call the number on the contract and no one answers. We leave voicemail after voicemail and get no response. All we want is to get our money back for services that they warrantied and did not deliver.

  Business Response

  Date: 07/18/2024

  Thank you for reaching out and bringing your concerns to our attention. We regret the distress and inconvenience you have experienced regarding your timeshare resolution process with AMS Management Service Corp.
  
  Upon reviewing your case, we would like to clarify the following points to provide a comprehensive understanding of the situation:
  
  1.**Legal Documentation Sent**: Our records indicate that the necessary legal documentation was sent to you in March 2023, which is three months after you initially signed the contract in January. This documentation was crucial for proceeding with your case, but we did not receive it back from you.
  
  2.**Attempts to Contact**: Our legal team made multiple attempts to reach out to you via email regarding the required documentation. Unfortunately, we did not receive a response.
  
  3.**Fraud Claim**: Three months later, you initiated a fraud claim with your credit card company, stating that we did not have permission to charge your card. This claim was easily disproven as we had the necessary authorizations for the transactions.
  
  4.**Company Reputation**: While there have been some complaints, AMS Management Service Corp. maintains an almost five-star rating, reflecting numerous positive reviews and satisfied customers.
  
  We value your business and would like to offer you the opportunity to resume the cancellation process from where it was left off. If you are willing to continue, we will happily assist you in completing the timeshare cancellation.
  
  Please let us know how you would like to proceed. You can contact our customer ********************** department at [contact information] to discuss the next steps.
  
  Once again, we apologize for any inconvenience and appreciate your understanding as we work towards a resolution.
  

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21972379
  
  I am rejecting this response because: We never received any sort of communication from AMS Management Service Corp anytime in 2023.No emails, no phone calls, nothing. Yes, we did file a fraud complaint with our credit card company due to not receiving any form of communication from AMS Management for the first three months after we signed the contract. We assumed they stole our money, and we would not have any way to get it back, so we reached out to our credit card company and when their security people took one look at the company name on the internet and their bad BBB rating, they advised us to file a fraud complaint. Ultimately the credit card company sided with AMS Management because AMS Management presented the first page of the contract that we signed to the credit card company. Saying we did not fulfill our contractual obligation of giving them a year to attempt to get us out of our timeshare contract.  And we have not heard anything from AMS Management since the dealings with the credit card company. No communication of any kind. And as you can clearly see our phone number and email address is in the contract I attached to my complaint. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 07/18/2024

  I also have proof via email their legal team RPC ***************** LLC, received the required documents they sent us on January 18, of 2023. Again, more lies and deception from this company to try to weasel their way out of giving me back the $4495.00 we paid them to contractually do a service for us that they obviously failed to uphold their end of the contract. 

  Business Response

  Date: 07/24/2024

  Thank you for reaching out to us. We understand your frustration regarding the interruption of our services. It's important to clarify that the interruption was initiated due to the fraud claim that was raised by your end.
  However, we are committed to resolving this issue amicably and restarting the service promptly. To proceed, we kindly request your cooperation in complying with the terms outlined in the agreement that was signed initially.
  Please contact us at your earliest convenience so we can discuss how best to move forward and ensure that we address any outstanding concerns promptly.
  Thank you for your understanding and cooperation in this matter. We look forward to resolving this issue and continuing to serve you.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21972379
  
  I am rejecting this response because: Your explanation does not explain why you didn't communicate with us from January 2023 after we signed the contract, until March 2023. As I said in my last statement, this is why we filed the fraud complaint. Due to your companies lack of communication with not answering phone calls or emails from us. As we see it and our legal advisor see it, you're in violation of the contract as you have not done anything for over a year to resolve what you were hired and paid for. Therefore, you're in violation of the contract and it has been over a year since we signed. And since it has been over a year, and nothing is resolved by your company and as per your contract you owe us a Full Refund of all money's paid. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/25/2024

  I have attached all your historical interactions you've had with RPC. It clearly states there were numerous before March.  You also had a 1 hour consultation call as well with your case manager on March 10th.  You were in correspondence throughout that duration with the intake director, the paralegal, and your case manager. You initiated a erroneous dispute 6 months after your signup date, which stopped all work on your case.  We would love to still work with you and complete your cancellation as your contract indicates. 

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21972379
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 7/25/2024 5:00:21 PM
  Like I have already stated in my previous note. The last communication we had from RPG was in *******. Nothing after that. And those communications were via email about gathering all of the information needed to start the case. ******* was also the last time any phone calls were received from RPG. Any other communication that is on the vague list of dates that you submitted is totally fictious. And as you terminated your service on your end due to the Credit Card dispute but yet you never reached out to us about anything. So right there you chose to terminate your part of the contract. Which tells me you don't want to do business with us, and this is a scam like is stated all over the internet. A full refund is all we need to talk about. As stated by the contract if this is not resolved within a year of the signing date of the contract then a full refund is owed to the client. Here we are July 25, 2024, and we are expecting a full refund. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/07/2024

  Thank you for reaching out and sharing your concerns. I can understand your frustration, and I appreciate the opportunity to address your points.
  It's important to note that the terms of our agreement stipulate that any disputes must be initiated within a specified time frame following the execution of the contract. Unfortunately, by initiating a dispute three months after the consummation of the agreement, it is considered a breach of the terms we both agreed upon.
  We value our clients and want to ensure their cases are handled with care and efficiency. If you are still interested in pursuing your case, we would be more than happy to reactivate your account and work with you to see it through to completion. Our commitment is to support you and provide the necessary resources to achieve a resolution.
  Please let us know how you would like to proceed, and we will do our best to assist you

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21972379
  
  I am rejecting this response because:Your company was in Breech of the contract before we initiated the dispute with our credit card company.  By your company not giving us feedback and communication of how our case was proceeding, once we sent you a copy of the contract and filled out everything your teams sent us via email. We never heard from anyone ever again for three months. But yet when we signed the contract we were informed we would get at minimum one phone call a month. That never happened, and the list of dates you sent during our last correspondence was made up. Just a bunch of dates and times on a piece of paper. Any fraudster can do that. Since we never received any form of communication from anyone from your legal team or anyone else from AMS. We thought just like anyone else in today's society that you were scamming us out of the $4995.00 we paid you. And after looking up your reputation on line about constantly doing this to hard working people around the country. We started the fraud case and the dispute case with our credit card company to try and get back our Hard Earned money that you ripped off. Even after the cases were filed and the credit card company decided in your favor your company still didn't reach out to us with any form of communication. So we felt your company ripped us off again and the only recourse we had was to wait until the contract date ended. So if this is your final decision on this matter we will pursue other ways of getting our hard earned money back. I will be contacting the Florida *********************** and see what they have to say about this case. And or look into other legal matters to get our Hard Earned Money Refunded. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/13/2024

  Thank you for your feedback. We understand your frustration and take these concerns seriously.

  
  We want to clarify that, according to our agreement, there is no stipulation for monthly phone calls. Our records, directly from our legal team's CRM HubSpot, show the communication attempts made. If you would like, we can provide additional details from this system to offer more transparency.

  
  Our offer to complete your timeshare cancellation remains unchanged. It appears there may have been some misunderstanding regarding our communication policy and your role as a participating partner. As outlined in the contract, active participation is required, and we have not received the necessary engagement from you to proceed with the cancellation process.

  
  We stand by our commitment to resolving this matter and would like to discuss how we can move forward. Please let us know if you would like us to provide the detailed documentation or if there are other ways we can assist you.

  
  Thank you for your patience as we work to address your concerns.

  
  Best regards,

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 21972379
  
  I am rejecting this response because: We have attempted many times to contact your offices at the phone number on the contract. And either we get put on hold forever and forgotten or no one answers the phone at all. Voicemails have been left every time. and NO ONE from your office has attempted to return our phone calls. So again, we feel this was a SCAM from the time we signed the contract. Your sales guy who made the cold call to us is the one who told us we would have constant feedback during the process. Also, the female representative from your legal team repeated the same thing to us on the few times we did talk with them during the exchange of information about our timeshare. Once the legal team had all of the paperwork that was needed. The communication went silent. Like I have said in the past few correspondences, we were told and guaranteed one thing on the front end. Then deceived and lied to and scammed out of our money on the back end. Again, all one has to do is ****** your company and you don't have the best track record out there. And your company seems to have a reputation of Ripping People OFF and or not delivering what you guarantee in your contract. Like we have stated in the past few correspondences, a FULL REFUND is all we need to talk about. If anyone would like to call us to talk about this. Our phone number is on the contract, and unlike your company, this phone will be answered. We will gladly talk with anyone about a full refund. A FULL REFUND of everything we paid is what we are expecting according to the wording in the contract. Your company is in breech as it's been longer than a year and nothing has been resolved. Therefore, we are due a FULL REFUND. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25/23, I attended a meeting presented by AMS **** in **********, **. at ******************. During this meeting I informed the representative that I could not let my account with the timeshare company go into default because of my clearance and employment with the government so I would need to continue making payments during the process. Instead of signing a contract on 10/25, the representative told me he wanted to speak with the corporate office first and he'd call me before we proceeded. On 10/26/23 I paid AMS **** $10,500, which I was told was a discount because I'd be paying during the process. On 1/30/24 I had a consultation with RPC group (AMS legal team), who informed me that they wouldn't be able to help me exit my timeshare if I continued to pay and that they would contact AMS and notify them. On 2/6/24, I emailed AMS **** & informed them of the conversation with RPC *roup & requested a refund. After no response, I then called on 2/15, Moment's after talking to someone, I received a call from Mr. * who stated that he thinks there was a misunderstanding and RPC didn't understand me. He asked me to allow him a chance to make it right and if not he'd refund my money. He called me back and asked me if I could provide a statement from my employer stating that my credit couldn't be impacted and when I asked him what it needed to state, he said he'd have corporate send me an example. We exchanged texts and phone calls for several months. There were times when he had a virus and couldn't talk or he was in a meeting. I never got any emails from corporate and he repeatedly promised to have this template sent to me. I have not heard anything from Mr. * since 5/15/24. I have called and emailed every contact I have for AMS **** including the representative I signed the contract with whom stated that he wasn't currently working with the company, but would reach out to them. My last attempt to contact AMS **** was 6/18/24. I still haven't been contacted.

  Business Response

  Date: 07/24/2024

  Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced regarding your interactions with AMS Corp. We understand your frustration and want to assure you that we take these concerns seriously.
  We will immediately reach out to you to discuss your situation further and see if we can obtain the documentation required from your employer as discussed. Our goal is to resolve this matter promptly and to your satisfaction.
  Please expect a call from us shortly, or if it's more convenient for you, feel free to contact us directly at  or reply to this message with your preferred time for us to reach you.
  Thank you for your patience and understanding as we work to address this issue.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21956270
  
  I am rejecting this response because: AMS has still failed to contact me to resolve this issue. My confidence in this company is gone and I desire a refund.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/04/2024

  Can I file a new complaint?

  Business Response

  Date: 11/21/2024

  Dear Mrs ******************* you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,

  
  ********

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 21956270
  
  I am rejecting this response because:
  No one has contacted me since MAY. Someone was supposed to contact me when this complaint was initially filed and I've still had no contact.  I have spoken with a representative at the ****************** JAG office and it was suggested that I submit a complaint for *** to be added to the Military (off limits) listing to protect other Military and ******************* I am a disabled veteran and a ******* Civil Servant with a security clearance and the actions of *** have caused a financial burden because I paid over 10k a year ago that could've gone towards paying down my balance on a Timeshare AMS can't eliminate. I have a security clearance with financial stipulations that require me to have good credit which is something that *** knew beforehand. I will wait 10 days to see if I'm contacted before I submit complaint.

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/19/2025

  Thank you for reaching out and for your detailed explanation of the events surrounding your case. We truly regret the lack of follow-up and communication youve experienced, and we sincerely apologize for the frustration and inconvenience it has caused.
  We understand the importance of maintaining your credit and employment clearance and take your situation very seriously. In order to proceed appropriately, we would appreciate it if you could provide documentation from your employer outlining any stipulations related to your credit or financial obligations that may affect your employment. This will help us better evaluate how to tailor a solution that aligns with your professional requirements.
  In the meantime, we are more than willing to pause your cancellation process and resume it at any time that you feel ready. Our goal is to support you through this with flexibility and care.
  A member of our team will reach out shortly to re-establish communication and assist with gathering any documents or providing the necessary template you had previously requested.
  We remain committed to resolving your case and appreciate your continued patience as we work to make this right.

  Customer Answer

  Date: 05/30/2025

  A certified letter was delivered to an individual at the company address in ******* on March 4th at 1:37pm requesting a refund under the company 12 month Guarantee policy. I received NO Response from ****

  The company has requested a letter stating that I couldn't default on my timeshare contract due to the effect it could have on my credit. The contract I signed states that *** doesn't advise or suggest defaulting on payments so the need for this letter is a direct conflict to the company's contract and seems a little predatory or bait and switch.

  As I stated BEFORE I signed my contract with *** several times, as I stated to the *** legal team, and other *** representatives, I have a Security Clearance and I serve in a Federal Position where I am obligated to complete an annual OGE Form 450 ********************** Disclosure Report (public document). 

  The long gaps in communication are a direct display of unprofessionalism and completely disrespectful.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023 we paid AMS Management $13,000 to rid us of our 2 timeshares. We were contacted by ******* *** of *** in May of 2024 stating they have come to a payout and resolution of our 2 timeshares, but they were requesting an additional $15,000 to complete, then she came back to say it would be an additional $6,500 totaling $34,500 paid to AMS Management. They are not returning my calls and I am getting nowhere with getting my money refunded. I feel so totally duped and scammed and ashamed for falling for such a fraudulent scam. I have attached information of all that has taken place.

  Business Response

  Date: 07/18/2024

  Thank you for bringing your concerns to our attention. We deeply regret the distress and inconvenience you have experienced regarding your timeshare resolution process with AMS Management.
  
  After thoroughly reviewing your case, we understand that the situation has caused you significant frustration. We acknowledge the payments you have made and the difficulties youve encountered in reaching a satisfactory resolution.
  
  As a gesture of goodwill and in recognition of your concerns, we are prepared to offer you a partial refund  to help alleviate the financial burden you have faced. We hope this gesture demonstrates our commitment to resolving this matter amicably and restoring your confidence in our services.
  
  Please message or contact our customer ********************** department at to discuss the details of the refund process and any further steps required.
  
  Once again, we apologize for the inconvenience and appreciate your understanding as we work towards a resolution.

  Customer Answer

  Date: 07/28/2024

   
  Complaint: 21934196
  
  I am rejecting this response because:  ******** was hired to rid us of our Timeshares, and we had a contract stating that if they are unable to do so in 1 year our money would be refunded.  Not only did they get our initial payment of $13,000 they also were given an $15,000 and $6,500 with promises of payouts.  I am embarrassed to have fallen prey to their scam.  What I am willing to accept would be at least half of what we paid which would be $17,250.00.  I feel this would be in good faith to end this situation.  I am extremely disappointed there are companies that pry on people that want help.  I hope this solution will be acceptable. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 08/06/2024

  We are currently negotiating with the client to come to a refund to make the client whole.  

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21934196
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 08/13/2024

   First of all, I believe the full amount of $34,500 should be returned as per the attached but in good faith we will consider accepting a partial refund of half of what we have paid you totaling $17,500.  I would like conformation that this is agreeable to them and want to know when to expect payment.  Their response was in good faith they would be willing to return partial without stating an amount or a time to receive it.  The contract states that if in 1 year they are unable to get us out of our time shares, we would be refunded.  Also, then to say they have come to a payout from the timeshare companies but would need additional monies which we paid them.  Nothing they said or did was truthful and again I am ashamed to be in this position.  I have attached again all the information.  Thank you.  *******
  
  

  Business Response

  Date: 09/12/2024

  
  Dear *******,
  Thank you for your detailed message. I understand your frustration and want to clarify the situation.
  When you initially came aboard, you instructed us to hold off on the cancellation process until your daughter used the resort and you had your vacation planned for October. We respected your request and paused the process accordingly.
  Our legal team will be reaching out to you on Monday to discuss the next steps and to address your concerns. We are committed to continuing with the timeshare cancellation process as soon as we receive your confirmation and proceed accordingly.
  Regarding the refund, we acknowledge your proposal for a partial refund of $17,500. We will need to review this internally and discuss it with our legal team. We will get back to you with a formal response and payment details after our discussion on Monday.
  We understand the importance of this matter and are dedicated to resolving it in accordance with the terms outlined in our contract. Thank you for your patience as we work through this process.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 21934196
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 9/12/2024 6:19:55 PM
  

  In regard to the response from AMS, I am willing to hear what they have to say but from the initial $13,000 that was given to them in May of 2023 which was for them to rid us of the time shares we were coerced into paying and additional $21,500.  We were told that our account would be settled, and we would be getting a payout.  ******* **** was our contact through this process.  I wait to hear from their legal department to see if we can come to an acceptable outcome.

  Thank you.

  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/07/2024

  Thank you for your response and for sharing your concerns with us.

  I appreciate your willingness to hear from *** regarding your situation.
  I understand that you have invested a significant amount in this process, and I sincerely apologize for any confusion or frustration you've experienced. Our goal is to ensure that you are supported throughout this journey.
  I will follow up with your *** and the legal department to expedite your case and ensure you receive timely communication regarding your account and potential payout. We are committed to finding an acceptable outcome for you.
  If you have any further questions or need immediate assistance, please dont hesitate to reach out to me directly.
  Thank you for your patience.

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 21934196
  
  I am rejecting this response because:  I have been in contact with ******* *** with AMS and she has agreed to, if you (AMS) are unable to resolve the payout of our account by Oct 18th, we will be refunded our payments of $15,000 and $6,500.  These are payments that she had us send you (AMS) because it was needed to receive our payout.  She indicated that *** had come to agreement with the timeshare companies and that money was needed to complete.  This never happened.  This is beyond the initial $13,000 when we started the process.  I am not asking for the initial $13,000 refunded; I want the other payments that were required to complete the resolution of our timeshare.  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/20/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,
  ********

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I wait to hear from them with an update and an acceptable resolution.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to recover expenses paid to a company to terminate my timeshare and the were fraudulent. I initially recovered my expenses from Discover and paid ACM their fee. However, Discover came back and took half away and *** was unable to get Discover to reverse the charge. Therefore, *** owes me half of what I paid.

  Customer Answer

  Date: 06/26/2024

  Case closed.  I met with the President of AMS today and he paid me my money.

• Initial Complaint

  Date:06/21/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/1/2023, I contracted AMS Management Services Corp for a timeshare divestment, paying $10,500 via credit card. On 12/18/2023, AMS demanded an additional $3,000, which I paid on a different credit card. This new contract for $13,500 superseded the prior one. AMS engaged RPC ***************** LLC, to handle my case. However, during the intake process, RPC discovered that my timeshare had already been cancelled in April 2023a fact I wasn't aware of but that I confirmed with the timeshare company.On 1/12/2024, RPC notified AMS that they would not proceed with my case and would void the invoice. I immediately contacted AMS to cancel the contract and request a refund. On 2/9/2024, an AMS representative provided a refund confirmation number, but no refund was received. I was told to wait 10 days but despite doing this and with multiple unanswered requests for information, refunds were not received.On 2/28/2024, I disputed the charges with my credit card companies. **************** refunded the $3,000 charge on 3/8/2024. However, *************** denied my dispute, claiming AMS had no record of my cancellation within the terms of the cancellation policy in the contract; despite the fact I had assurance from the representative by phone and text message that I was getting a refund. To comply with the terms of the contract, I sent AMS written notice to cancel the contract and request a refund, but received no response. A follow-up letter also went unanswered.AMS could not have delivered the contracted services and ignored my refund requests. I seek a full refund of $10,500 for the undelivered services.

  Business Response

  Date: 08/07/2024

  We will be refunding this customer. 

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21881943
  
  I am rejecting this response because AMS provides this generic response to many other complaints without follow through (as evidenced by rejected responses stating that they haven't received a refund and haven't received any communication with AMS).   I have had no communication from AMS after repeated calls, emails and letters.  An acceptable response would include more details through BBB or better would be direct communication with me from AMS.  I am seeking the following information; when the refund will be received and by what means that AMS will refund the money.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/12/2024

  Can you please provide the evidence of the text messages for the refund.  

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 21881943
  
  I am rejecting this response because:

  Sent Via:	Email (ODR)
  From:	******* *****
  From Email:	**********************************************************************************************************************
  To:	BBB Serving ***************
  Subject:	More Information
  Date Sent:	9/13/2024 12:37:24 PM
  Date Read:	9/13/2024 12:37:58 PM
  Attachments:

  
  
  

  I've uploaded the files to BBB with screenshots of the texts in my original complaint.  Do I need to upload them again or can the BBB provide them to the business?  Were these not sent to the business already as part of the complaint?
  
  Furthermore, the business is now asking for prior evidence of their promise to refund.  This seems to be nefarious since their most previous response through BBB was that they were going to refund me.  They haven't and they haven't contacted me about it.  If they've agreed to a refund in correspondence with BBB, why ask for evidence that they promised a refund in the past?

  I'm not quite sure what to do with their last response, any help is appreciated.  

  
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 09/19/2024

  There were multiple phone calls between most of these text messages where ***** was insistent that a refund had been issued and then later stated on the phone that AMS retracted the refund when I disputed the charges with my credit cards.  My credit cards have no records of any refund(s) being initiated.  She stalled, told lies and wouldn't provide proof that the refunds were processed, these details were part of phone conversations and not in writing but she does reference refunds in her texts.  She was actually very abusive toward me on the phone blaming me for this and telling me how horrible I was to hurt AMS' standing with the credit cards since this is their livelihood. I'm sure she'll deny all of that part and honestly it's not even an actionable complaint against ****

  My complaint is clear, a contract was for services that were not provided (they couldn't have been provided) and the contract has a 100% refund policy.  I met the requirements of the policy and no refund was issued, after multiple promises that it had been. 

  Furthermore, both the BBB and the ************ of Agriculture Consumer Services were informed by *** that a refund would be issued.  This was supposed to resolve the complaints.  To date, no refund has been issued, *** had originally acknowledged that refunds were processed and only after filing complaints with the BBB and the ********************************* Consumer Services did AMS indicate (again) that a refund would be issued.
  
  I'm looking forward to a speedy resolution to this matter.

  Respectfully,

  ******* *****

  Business Response

  Date: 11/20/2024

  Dear Mr. ******************* you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,
  ********

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 21881943
  
  I am rejecting this response because it does not resolve the complaint.  A refund was promised and one has not been received.  

  i have contacted AMS directly, multiple times, with no response.  If an AMS representative would like to contact me directly, I'll happily receive their correspondence in writing.   My email address has not changed, my mailing address has been updated and communicated via certified mail.  

  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/19/2025

  Thank you for your message. We sincerely apologize for the delay in communication and the frustration this has caused.
  We understand your concern regarding the promised refund and the lack of response to your outreach efforts. Please know that we take this matter seriously, and we are actively working to resolve it.
  We will be sending the appropriate documentation to your updated mailing address and via email as requested. A representative will also follow up with written correspondence to confirm next steps and maintain clear communication moving forward.
  We appreciate your patience and are committed to making this right.

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 21881943
  

  I am rejecting this response because it does not resolve the complaint.  A refund was promised and one has not been received. 

  I have contacted AMS directly, multiple times, with no response.  If an AMS representative would like to contact me directly, I'll happily receive their correspondence in writing.

  This most recent response from AMS (via BBB) was similar to the one I received in December.  I have yet to receive a refund nor any correspondence from AMS.  

  I'm looking forward to a speedy remedy to this complaint.  

  Sincerely,
  
  ******* *****
  

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a customer of AMS on 12/29/2022. I was promised they could recoup all or most of my money paid to Lifestyle ********************** I do not pay yearly maintenance fees to LHVC since I paid everything up front. So I told AMS that I didnt just want to exit my timeshare, but only if they could recoup the money for me. I paid AMS $7500 at this time. I kept in contact with AMS weekly, but just received promises that they were working on it. I finally put in a dispute with my credit card company to get my $7500 back that way. *** asked me to please stop the dispute because they were just getting an offer from Lifestyle. So I did as they asked. But nothing happened after that. I even have it in writing from their associate I was working with that they would refund my $7500. But still nothing. I sent them a certified letter on 03/26/2024 giving them a month to return my money. Nothing happened again. Since then I have been calling them several times. No one answers my calls or returns my calls even though I ask them to. Litigation is my next move. Dont trust a word they say!

  Business Response

  Date: 07/24/2024

  Thank you for bringing this matter to our attention. We apologize for the frustration and inconvenience you have experienced. After reviewing your case, we acknowledge the delays and miscommunication that have occurred.
  In light of your situation, we have decided to issue a full refund of $7500 to you. This refund will be processed promptly to the original payment method used.
  We sincerely apologize for any confusion or disappointment caused during this process. Your satisfaction is important to us, and we appreciate your patience.
  If you have any further questions or concerns, please do not hesitate to contact us directly

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother paid this company $3,995.00 on March 15, 2024. After reading bad reviews about the company, we cancelled with them within 2 weeks without any services having been provided. Despite repeated calls to have her money refunded, they have not refunded it.

  Business Response

  Date: 04/30/2024

  In signing up with our firm, you have a 10 day rescission period. Currently, we do not have a customer by that full name.  

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with AMS since December of 2021, I have a timeshare at ******** Resorts that is paid in full, I owe maintenance fees every two years, I explained to ****** when he initially called me ************ that I am a government employee and cannot go into default with these fees if that is necessary to get out of something like this and he assured me that this would not be the case and that I would be able to be released from the timeshare or my money would be refunded. Soon my case was transferred to RPC Group where they were submitting all my paperwork to have this released, in the meantime with ***** hitting we were told that this was taking a very long time to have anyone to get released, my case was transferred to a few different people amongst RPC who told me that I definitely needed to be in default now because Westgate will not release anyone without being in default I told them I could not do that because of my job and was told to contact AMS because I should never have been told that, when I contacted ****** on numerous occasions I would get the blowoff he would find out for me, would call me back, never received a call back, I would call again told him I wanted my money back if he couldnt get me out of timeshare my husband contacted him several times the last time ended in shouting match, and yes we are upset we are out money and nothing was done !! I am still waiting for a supervisor to call me back, and when you call the number and press 3 to speak to someone immediately it just rolls to same recording!

  Business Response

  Date: 05/30/2024

  We will be issuing a refund.

  Customer Answer

  Date: 05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/16/2024

  Good afternoon,

  I still have not received any response  from *************************** from AMS concerning my refund, this still has not been resolved.  I have left a message today with my phone number for him to reach me concerning this matter once again. 

  Thank you,

  ***************************

  Business Response

  Date: 02/26/2025

  We appreciate you reaching out and sharing your concerns. We would like the opportunity to connect with you directly to discuss a possible resolution, including providing some type of refund.
  Please email your best contact information to [email protected], and a member of our team will reach out to you as soon as possible.
  We look forward to working toward a resolution.

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 21631661
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 3/6/2025 4:59:35 AM
  Please keep this open, I have responded to the email and am waiting to hear back from them.  I do not want to have this case resolved until I have some type of response from them directly. Thank you.

  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/26/2025

  This customer has been notified of a payment being mailed out. 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I received a call from AMS Management on or about March 25 2024 asking us about *************** and Bluegreen. We told them that *************** had said they get us out of our timeshare and took ***** dollars and did nothing. They (AMS) said that if we hired them they could get us our money back from *************** and do away with the deeds from Bluegreen. We agreed on *****. On 28 March 2024 they called and said that they had been in contact with ********* and for ***** dollars they were willing to settle our account and pay us ******. We had no idea about this money but was told it was money for putting us under pressure to buy more timeshare points. We sent ***** to AMS on 1 April 2024 and was told by the next Monday (8) or Tuesday (9) we should have our money. We hadn't heard by April 12, 2024 which was Friday and was told to call back on Monday. We didn't make contact with AMS until they called and said the amount of the money from Bluegreen had went down to ****** and we needed to come up with another ***** for it to go through. We were then told we would get back the ***** that they wanted us to wire to them. We wired ***** but not the second ***** they asked for. We talked to the person handling our paperwork and told her we were tired of the run around and just wanted our money back. The total is *****.

  Business Response

  Date: 04/30/2024

  We will review your file as you have multiple Bluegreen properties and you just signed up on February 2024.   We would consider all remedies to move your case forward.  

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21608973
  
  I am rejecting this response because:

  Sent Via:	Email (ODR)
  From:	***********************************
  From Email:	***********************************
  To:	BBB Serving Central Florida
  Subject:	More Information
  Date Sent:	8/2/2024 10:21:31 AM
  Date Read:	8/5/2024 12:45:02 PM
  Attachments:

  
  
  

  As per our conversation I waited for ********************* to get us our refund or not. As of Aug ****** we havent received our refund. ********* keeps telling us that corporate has to give her a tracking number and she has been saying that for almost a month. Now she refuses to answer my calls or texts. If you need anything else feel free to call 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 09/12/2024

  Thank you for your message. I understand your concerns regarding the timeshare cancellations and the upcoming maintenance fees.
  As you have seven timeshares and initiated your contract with us in February 2024, we are still within the one-year period outlined in our agreement. To ensure that we continue to provide the best possible service and address any issues related to maintenance fees, our legal team will schedule a meeting with you.
  We will reach out shortly to arrange a convenient time for this meeting to discuss the progress of your cancellations and any immediate concerns you may have.
  Thank you for your patience and cooperation. We are committed to assisting you throughout this process.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 21608973
  
  I am rejecting this response because: I have already talked with their legal team and they arent doing anything with my timeshare or maintenance fees. They are the ones that told me to contact ******* *** at the main office and ask for a refund. ******* said that she would get us our refund and has given us the runaround since late April. She would tell us she was waiting on a tracking number for our check or she needed to talk to corporate about our refund. I think the name of the legal team is *** in ************. Now we cant get any one to talk to us. We have called and have been told that they will call back later but that never happens. We have explained to ******* why we need the refund and she said she would help us get it.
  
  Sincerely,
  
  ******* **********