Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted an intermittent service 3.5 weeks ahead of my quarterly service, and they wanted to make it my quarterly service. They say that if we see any bugs in between quarterly services, they will come out at no charge. I told them I wanted to cancel my relationship with them due to the fact that this was on September 25th and my regular service would have been Oct 17. I feel they have lied to me about the "in between" complimentary services. To add to that, during the summer, they scheduled an appointment and canceled twice. This is not a company I want to work with any more. I wish I had read the reviews on this site. The young man who came to my door to sign me up assured me there would be no cancelation fee.

  Business Response

  Date: 11/13/2023

  Hi Cj,

  Can you please confirm your relation to the account holder? We do not see you listed as an authorized contact on the account.

  Customer Answer

  Date: 11/13/2023

  This complaint has been resolved through direct communication with the company. You can close this complaint.

  Customer Answer

  Date: 11/20/2023

  Please close this complaint. I was able to resolve this issue directly with the company. They had my full name on the account but I am the account holder. 

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a representative from EcoShield come to my door that said there was a neighborhood discount for pest treatment. We were having spiders in the house, and wasps outside. This was told that it was a 3 step process. 1st treatment was to eliminate adult pests, 2nd treatment was to kill the eggs, and 3rd was ongoing treatment. We had our 1st treatment, and there was no decrease in spiders in the house, but an increase. In addition, the technicians forgot to treat for wasps. I waited about 2 weeks to see if it took a little time to work, but no, it did not work at all. I cancelled my service and was charged an additional cancellation fee of $150. When I called in to customer service to inform them that the service did not work, and that I would like a refund, customer service was from *************** and the rep kept calling me "bro". All I ask is that you truly listen to your customers and have some integrity. If the product worked as promised, I would have stayed a customer, but as a business, it is your responsibility to do the right thing by your customers. Future potential customers need to be aware of the time and frustration that others have gone through.

  Business Response

  Date: 11/02/2023

  Hi *****,

  As outlined in the Service Agreement, "After the ****************** pest activity levels will continue to decrease as additional regular services are performed. These services will establish and maintain a protective barrier around your home. In between services, if you are seeing more than the occasional pest, please call for a free touch-up."

  We reviewed your account and you only had the initial visit. The egg cycle would have taken place on 9/7/23, but you requested to discontinue. Due to this, the $150 annual commitment discount payback was added. 
  
  

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20719031
  
  I am rejecting this response because:  how it was described to me by the service consultant is that the first treatment would kill the live adults, which it absolutely did not.  The second treatment was specifically intended for the egg cycle.  Once we realized that the first treatment did not work at all, and the technicians completely missed treating the wasp areas, it was apparent that this was a service that I did not want to continue with my hard earned money.  Quite frankly, the customer service that followed was extremely frustrating, and wish you all would do the right thing in taking care of your "customers". 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled account May 2023. ******************** continues to collect payment and refuses to return calls, emails, and requests for reimbursement.

  Business Response

  Date: 11/02/2023

  Hi ******,

  Can you please include the address associated with the account?

• Initial Complaint

  Date:10/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was approached at my home by a door-to-door salesperson about EcoShield pest services originally in August of 2022. He lied (unknown to me at the time) saying many of my neighbors had signed up for their services and had a great deal to offer me becuase of this. I agreed and acknowleding to quarterly services for one year. After these four service appointments I decided to cancel services as my pest problem was the worst it had ever been. Simply put, their services did not work.I called to cancel after they reached out for more quarterly treatments and was told that I had to pay a cancellation fee of $150. This cancellation fee was not communicated to me and is not acceptable as all agreed upon service appointments were completed.Aside from the unethical sales behavior, poor services, and inept call support team, EcoServices includes uncommunicated cancellation fees that I am not willing to pay. I'd like to stop being harrased by their team and for the false "cancellation fee" to be dropped. Thank you.

  Business Response

  Date: 10/10/2023

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to apologize for your experience with Ecoshield. To my understanding, you were unaware of the cancellation process. I apologize if this wasn't verbally explained to you. However, in the contract which I have included in my response, outlines the cancellation process in the bottom paragraph stating if you cancel at any point before the completion of your contract, you agree to payback the original discount given at the time of sign-up which is $150. I understand this is frustrating, so to make things easier on you, I will do a courtesy waive of the cancellation fee that way you can go your separate way peacefully. I will email you over an invoice showing there is a $0 balance on the account. 
  
  If there is anything else we can do for you, please don't hesitate to reach out to us. 
  
  Best, 
  

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two technitions came to my door on July 31, ***************** to spray my home for insects. I told them yes they could but I only want them to spray today, and I would call them if I wanted them to come back out to spray again. The technition said he would let the office know. I did not recieve any paperwork that day, and I initaled what I thought was for my payment for the days treatment when I paid the $159. I have been harrassed by them through emails and calls saying that I was in a contract with them, that I still owe for the rest of the year. They said I still owed for August , October and December. They text me on 8/28 and said to text back yes for them to come out and treat the yard. I did not text yes and did not see the text until later in the day. They ended up coming anyway and sent a message that they had treated the front yard but the gate was locked and could not get into the back yard. Nobody in the household knew they were in our yard, and they were told previously that I did not want another treatment. I had paid the $159. for their treatment in July and that is all I wanted. I want them to drop pursuing me for the rest of the treatments I did not want. They are very deceptive in the way they do business. I do not want anymore contact from this company. I would never recommend them to anybody.

  Customer Answer

  Date: 10/04/2023

  Ecosheild Pest Solutions-Denver South

  ****************************************************** 

  ************

  Business Response

  Date: 10/28/2023

  Hi ****

  Thank you for reaching out to us and providing us with an opportunity to get your concerns addressed. We understand that you are having concerns about the Quarterly/Bi-monthly subscription service plan you signed up for. I want to start off by apologizing for any possible misunderstanding regarding our services.Transparency and communication are our utmost priorities as a customer service-centered business and we strive to clearly communicate and inform our customers of the benefits and terms of our services during the signup process.

  We take practicing transparency with our customers about the details of our annual plans very seriously. We want every member of our family to be happy, informed, and eager to receive year round protection. We reviewed your account to ensure that all of the t's were crossed regarding our transparency within the setup process, and we were able to confirm that you signed your annual service agreement, and received / replied "yes" to your Welcome to the Family text. this text is our version of two factor verification regarding our annual agreements. It is sent directly to the customer's cell phone and reviews the nature of our annual agreements, as well as the request for the Annual Commitment Discount to be repaid upon early cancellation. When we receive a "yes" to this text, we assume that a customer has fully reviewed / authorized the terms of their annual service plan, which is why we invoiced you for the Annual Commitment Discount when you needed to cancel early. 

  As an act of good faith towards you, we went ahead and waived the $150 invoice for canceling prematurely. The remaining balance is $159 for the service that was performed on 8/28/23.

  Customer Answer

  Date: 10/29/2023

   
  Complaint: 20644658
  
  I am rejecting this response because: What I signed on the day that the tech came out was on his phone, I did not get a receipt nor did I have one emailed to me the day of the service. I told the tech the day our home was sprayed outside and inside that I only want one treatment done, that I will call if I wanted another treatment, he said he will let the office know that. The comany sent a tech out again and I did not authorize that person to be on my property. I owe 0 to this very deceitful company.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 11/07/2023

  The action did not solve the problem. A company does not have the right to demand that a one time client allow them to continue their service when it is not requested. They want me to pay for a year of spraying my home when I only wanted a one time service. This matter is not closed as they continually are harassing me by calls, text, letters and emails. This matter has not been solved.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  from: ***************************** <********************>
  to: Better Business Bureau <*****************************************>
  date: Oct 2, 2023, 3:23 PM
  subject: Re: You have a New Message from BBB Regarding Complaint #********
  
  I think I filed this under the wrong EcoShield branch. The info I get on my bill says "EcoShield Pest Solutions- Denver South" but the address is PO Box *****. *********, ** 89193-2170. Any way we can update this to that proper business? 
  

  
  

  Customer Answer

  Date: 10/02/2023

  ********* from EcoShield came to my door selling me his company's services. He says he's the owner of this franchise. I had **************** and it was good but not great. ********* said they'd do so much more than ******** was doing. He went all around my house pointing out poisonous black widow spider webs. Said they'd clear all that out, spray the yard in addition to around the house and they'd all go away. The contract has a termination fee and a customer service guarantee. ********************** came to my house once. Did about 10% of what they said they'd do. Like ********* told me, if there were any issues to contact him and they'd clear it right up. After doing basically nothing the at the first appointment, he said they'd get the rest at the next monthly appointment. We told him that we couldn't wait a month. We were seeing poisonous black widow spiders inside our home for the first time ever, and we were seeing them all over the yard. This never happened with terminix. We have two young kids- a 1.5 year old and 3.5 year old. Black widow bites can be fatal to these boys. We called, emailed and texted ********** and after telling us they'd come back in a month, he stopped answering our calls or texts. So purely for our own family's safety, we had to get Terminix back ASAP. EcoShield completely failed to execute its satisfaction guarantee. Instead we had a home overrun by poisonous spiders and no response from them after saying "just wait a month." So we notified ********* saying if he didn't respond, we have no choice but to cancel service. We obviously aren't going to pay the termination fee, because they were unwilling to do even the bare minimum to satisfy us. They said they'd send us to collections because the contract says no cancellations. But they MUST be held to some sort of standard. We just want out of the contract and are unwilling to pay a cancellation fee given how egregiously they misrepresented their services.

  Business Response

  Date: 10/20/2023

  Dear *****,
  
  Thank you for taking the time to share your feedback with us. We want to extend our sincerest apologies for any frustration or inconvenience you *** have experienced during this process. To address your concerns and provide additional context, we are attaching a copy of the Service Agreement for the reference of the Better Business Bureau.
  
  As outlined in the Service Agreement, the initial service acts as a flushing agent for pests that *** be nesting in various cracks and crevices. Subsequent regular services are intended to establish and maintain a protective barrier around your home. The cumulative effect of these services helps reduce pest activity over time.
  
  We understand that you have chosen to discontinue our services. As a goodwill gesture, we have waived the $150 balance related to canceling the agreement prematurely. However, we regret that we cannot provide a refund for the initial service, as the service was indeed rendered.
  
  We value your feedback and hope that this information helps clarify our service procedures and the associated charges. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is important to us, and we are committed to addressing any issues to the best of our ability.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stated that you could cancel their contract at anytime if you were not satisfied with their services; however, they fail to tell you that there is a $150 cancellation fee. Their sales representatives make a lot of promises, make it sound like there are no problems with canceling, but fail to tell you about the $150 cancellation fee. This company and their employees (sales reps are fraudulent)!

  Business Response

  Date: 10/13/2023

  Hi *****, 
  
  Thank you for taking the time to reach out to us. I want to apologize for any possible miscommunication during sign-up. I understand there may have been some confusion during the process of signing your contract. I have attached a document to this response that goes over the full length of your contract. At the bottom of the contract in the teal/blue colored paragraph, it does state that if for any reason you decide to cancel before the completion of your contract, you are responsible to pay back the annual commitment discount payback charge which is the initial discount given at the time of service. I again apologize if this wasn't verbally expressed to you. 
  
  At this time, we will be unable to process a refund due to the signed contract on the account. If there is any other questions or concerns you have, please don't hesitate to reach out. 
  
  Best, 

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a one-year contract with EcoShield Pest Solutions South Denver on 6/18/2023. The main concern was wasps present in both the front and back yard, specifically the porches. The sales representative (name available if needed) promised that EcoShield would take care of the problem and that he would personally be responsible to see that it was done. He promised to send "his very best team" out.The first treatment was done 6/19/2023. Wasp nests and wasps continued to be visibly present.Repeat treatment was done a few days later and wasps and wasp nests still continued visibly present.I called requesting a third attempt twice more, but no one ever showed up.I thought we were through with this company. Then about 4 weeks later, they started calling, texting and emailing for payment. I responded to each contact either by phone or text explaining the situation and stating that I was not going to pay for the service which did not provide what was promised. EcoShield would not negotiate. Their only solution was to come out and try again and for us to continue the contract. Now they have added fees and sent a collection agency after **** do have several if not most of the texts and a record of phone calls made.

  Business Response

  Date: 09/28/2023

  BBB,

  We appreciate your efforts in facilitating communication between us and our valued customer. We would like to take this opportunity to provide further clarity regarding the concerns raised by the customer.
  
  Our ***************** agreement is designed to establish and maintain a protective barrier around our customer's homes, which in turn aids in the reduction of pest activity over time. This commitment to ongoing service is explicitly articulated in our service agreement, particularly under the "Year-round perimeter protection" section. It states, ****** services will establish and maintain a protective barrier around your home. In between services, if you are seeing more than the occasional pest, please call for a free touch-**."
  
  In response to the customer's concerns, we took proactive steps on August 18, 2023, by offering multiple resolutions aimed at addressing the issue and ensuring our customer's satisfaction. These proposed ********************** included scheduling a visit from a manager, providing a fifty percent discount on the next service, and reducing the service price. Unfortunately, all of these well-intentioned resolutions were declined by the customer.

  Given our ******* attempts to resolve the matter and our unwavering commitment to honoring the terms of our service agreement, we must respectfully clarify that we are unable to waive the $70 balance associated with the initial service visit. Our dedication to providing quality service and adhering to the terms outlined in our agreements is paramount, and we believe that these principles underpin our approach to customer service.
  
  We remain committed to working with the customer to find an equitable resolution that aligns with our service agreement and the terms to which both parties agreed upon signing. We greatly value our customer's satisfaction and are dedicated to addressing their concerns within the bounds of our contractual agreement.

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20593980
  
  I am rejecting this response because:

  EcoShield did not fulfill the terms of its own contractual agreement that states, ****** services will establish and maintain a protective barrier around your home. In between services, if you are seeing more than the occasional pest, please call for a free touch-up."

  EcoShield had been out twice and wasp and wasp nests were still visible both in front and back of our house. I called for a third attempt and were told someone would be out in three days. No one showed. I called for a fourth time, and again **** told someone would be out in three days. Again, no one showed. At this point I assumed the contract was null and void.

  A full two months after the date of the contract, EcoShield started requesting payment for payment for a service they did not fulfill. That is pretty darn close to the time the second quarterly service should have been performed. Additionally, in their response, they said they would send out a manager. However, that was not the case. They offered to send out a "fully certified" technician crew. Does that mean the first two crews that came out were not fully certified?

  Another irritating factor was that the sales representative indicated two neighbors had given EcoShield a five-star review.  When verifying, I was told by each neighbor that was not the case.  I felt I had been lied to, thus leading me to question their claims for total customer satisfaction as we experienced in the inadequate response to our concerns about the first treatment. 

  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 10/05/2023

  Dear *******:

  Did you see my response sent 9/28/2023 attached below? Bottomline is EcoShield did NOT fulfill the terms of the contract, they lied to me on several occasions, and the customer service was terrible.  Hopefully this case can be reopened with the additional information I included in that prior correspondence from 9/28/2023.

  Thank you,

  ***

  ___________________________________________________________________________________________________________________________________________

  9/28/2023

  Complaint: 20593980
  
  I am rejecting this response because:
  EcoShield did not fulfill the terms of its own contractual agreement that states, ****** services will establish and maintain a protective barrier around your home. In between services, if you are seeing more than the occasional pest, please call for a free touch-up."
  EcoShield had been out twice and wasp and wasp nests were still visible both in front and back of our house. I called for a third attempt and were told someone would be out in three days. No one showed. I called for a fourth time, and again **** told someone would be out in three days. Again, no one showed. At this point I assumed the contract was null and void.
  A full two months after the date of the contract, EcoShield started requesting payment for payment for a service they did not fulfill. That is pretty darn close to the time the second quarterly service should have been performed. Additionally, in their response, they said they would send out a manager. However, that was not the case. They offered to send out a "fully certified" technician crew. Does that mean the first two crews that came out were not fully certified?
  Another irritating factor was that the sales representative indicated two neighbors had given EcoShield a five-star review.  When verifying, I was told by each neighbor that was not the case.  I felt I had been lied to, thus leading me to question their claims for total customer satisfaction as we experienced in the inadequate response to our concerns about the first treatment. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unknowingly entered into contract for pest control services effective 7/18/23. The ecoshield sales person said that a one time service that is usually $389 a treatment had a $200 discount for $189. I told the gentleman that I cannot get locked into a service contract and he told me I can cancel at anytime. I need to cancel the service because like I told ecoshield sales rep I need to travel and stay in ************** for several months. I feel the ecoshield sales rep was deceitful and was not totally truthful about the contract. I also was never givin a hard copy of the contract and signed the sales rep **** which I could barely see. My services should be cancelled and no cancellation charge applied due to ecoshield bad business practices.There is nowhere in the contract that specifically states how many service treatments are required. This is 100% fraud against consumers.

  Business Response

  Date: 09/21/2023

  BBB,

  This needs to be sent to the EcoShield ********* location as this is not our customer.

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up for pest solutions in July 29th. They were supposed to be inside my home in two days that Monday to spray the inside of my home. They have not yet come to service my address. I want my money back and to cancel the service agreement contract because they fail to show up. It is difficult to get a hold of them over the phone too

  Business Response

  Date: 09/21/2023

  Hi *******,
  
  I hope this message finds you well. I wanted to extend our sincerest apologies for the inconvenience caused by the rescheduling of your service visit on 9/6/23. We understand the importance of timely and reliable service, and we regret that we were unable to meet your expectations on that occasion.
  
  Our records indicate that we made every effort to accommodate your request by rescheduling the service for 9/8/23 in the morning, as per your preference. However, we encountered a challenge during this visit as no one was present at home to grant ****** for interior treatment.
  
  We understand how frustrating this experience must have been for you, and we are committed to making it right. We tried reaching you again this past week, but haven't heard back.