Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a letter stating that I was a part of a collective action settlement, *****, et al. v. ************* Case No. 1:23-CV-05451. Per the instructions in the letter, I mailed a 2024 IRS 1099 form and a claim form which was due by 12/09/2024. As I received the letter in mid October and mailed it back before the end of the month, I was certain that I would receive whatever compensation I was entitled to. I waited patiently, called the ILYM Group and even completed a "reissue check" form. The phone was either never picked up or I received a message stating that the number was not in service. I did not receive a response from the reissue check form either. It is now almost the end of January and I have received nothing. What type of business are you running, ILYM Group? Others that I have spoken to that also received the letter have received no compensation either. The bottom line is, you all contacted me, I did my due diligence and have been ignored and possibly defrauded. The email address that you all should have is ********************** One of your representatives can cross check my name, that email address and my residential address to mail my compensation. I expect payment soon.

  Business Response

  Date: 01/27/2025

  Hello ******,
  
  Thank you for reaching out! I checked our phone records to see why we were not able to get to your calls, but could not find any instances where you called in with the phone number you provided in this complaint. We did indeed receive your claim form back on October 29 and everything was processed normally. The checks on this case were just mailed out to all class members on 1/21/2025, and I confirmed that we have your address correct. I would guess your check should be arriving today or tomorrow, but if it has not arrived by the end of this week, please send me an email at ******************************** and I will be happy to re-issue you your check via **** Priority mail with a tracking number. 
  
  Thank you again!
  
  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received from the *********************************** concerning unclaimed property. The letter states that there is a check of $988.86 in my name, reported on 09/03/2024, under account number ****** have reached out various times through phone and email for the past couple months. There were a couple times the law firm responded with a rather unprofessional tone.

  Business Response

  Date: 01/30/2025

  Hello Tung,

  Thank you for writing in to let us know! This was a mix-up from the ************************* that we are working on straightening out for them. We had sent them a report of the uncashed funds from the Cigna class action settlement along with the funds, and they instead sent a letter to everyone saying we had the funds. The funds are in the process of being refunded to us from the *************************, but in the meantime I got approval for us to reissue you your check. It will be in the mail today and should arrive in 3-4 days. If you have any other questions, feel free to contact me at ***************************************************************.

  Thank you!

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was awarded a settlement as a part of a class action settlement. **** was contracted to distribute the class action funds. I never received my check because **** sent it to the wrong address. It was incredibly difficult to get anyone to answer the phone. Once the finally answered, I had them reissue a check to the correct address they should have had all along. I was told the check would me mailed to me that day and its now been multiple weeks since I requested the reissue and the check still has not been received. I have tried calling multiple times to see whats going on and they never answer. When leaving a message it has been dropping the call and not allowing me to leave one. Ive tried on numerous numbers and it keeps doing this. Please just get my check to me ASAP! It should not be this difficult to send a check out, much less answering the darn phone!

  Business Response

  Date: 01/17/2025

  Hello ***********,

  
  Thank you for reaching out to us! I looked into all of this information. I see that you called in one time today but did not leave a voicemail so we couldn't call you back, but other than that we spoke the last time you called in. When you spoke with ******** that day, she had let you know that we would reissue your check. We reissue our checks every 2 weeks in large batches, since we get so many requests. Your check was printed and mailed on 1/14/2024, and should be arriving any day!

  If you have any questions, or if the check does not arrive by Tuesday 1/21/25, please let me know and I will reissue your check again with a tracking number. You can reach me at ***************************************************************.

  Thank you!

  ***** ******
  ILYM Group, Inc. 

  
  

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint regarding ILYM Group, a settlement administration company, for failing to fulfill its obligations as outlined in the settlement documents.According to the terms of the settlement agreement, settlement checks were to be issued within a ***** day time frame. However, this deadline has not been met, and there has been no communication from ILYM Group to provide an explanation or update on when the checks will be issued.Additionally, I have made multiple attempts to contact the company by phone, but they have consistently failed to answer or provide any assistance. This lack of communication and accountability is unacceptable and has caused unnecessary frustration and inconvenience.I kindly request that the Better Business Bureau investigate this matter and assist in ensuring that ILYM Group fulfills its obligations promptly.If you require additional information or documentation to support my complaint, I will be happy to provide it. Please let me know if there are any additional steps I need to take.Thank you for your attention to this matter. I look forward to hearing back from you ********* # **STCV09625

  Business Response

  Date: 01/15/2025

  Hello *******,

  Thank you for contacting us! I see that you spoke with ***** when you called in to our office yesterday and she let you know that the case has not had checks go out yet.This is not an issue of us not performing our administration duties on the case, this is because the case has been delayed in the courts, which happens from time to time. The final hearing date for approval of the settlement terms is scheduled for March 4, 2025, and then the attorneys will advise us after that date of how much the settlement fund is so we can determine the payment for each person, as well as they will tell us when the checks are to go out. The dates are always flexible because someone in the case can file an appeal or dispute and that can make the process take longer. 

  Feel free to contact me directly if you have any questions moving forward, I'm always happy to answer questions for you and reply quickly. My email is ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 01/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have called several times regarding the reissue of a settlement check and can never get a call back regarding this issues even though I have asked to be contacted. I have also left several VM messages asking to be contacted, but those messages are ignored. I have emailed a copy of the letter from the state controllers office, on their advice, again with no response. I have spoken with the controllers office several times and they advised that the reissue needs to come from Ilym group and that they need to comply with the letter sent from the controllers office. Ilym group **** have advised they can't find the money that needs to be refunded. This has been going on since the end of Oct. 2024. Several of my coworkers are having the same issue

  Business Response

  Date: 01/15/2025

  Hello *****,

  Thank you for contacting us! I looked at our call records for the past 6 months and can find 5 times where you called in, and 3 times of those times (including the most recent call on 12/18/24) you spoke to one of our representatives. The situation is this: we wired the money for all of the uncashed checks that we had reported to the ************************* per their instruction, but instead they sent out letters to everyone stating we had the funds still. We are awaiting a refund from the ************************* so we can fulfill all of the requests on the letters they sent out, but have not received the funds back yet.

  I got approval for a reissue for your check today even without the refund, so I will process that today and you should receive the check in 3-5 business days. If you have any other questions, feel free to contact me directly at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group******

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive 2 checks by December 1st I have been told multiple times that the checks were coming from my attorneys that they are waiting on the business to send them. They still have not sent them. We have been notified by the attorneys that they can not get in contact to be attempted to make. Several voicemails or even contacts with no success can not get through to nobody on the phone. Do you need know leave a voicemail? But i'm scheduled to receive a two checks that have not been sent out yet and it's been six months

  Business Response

  Date: 12/10/2024

  Hello ******,

  We're sorry to hear you haven't received your check yet! I checked our phone records and could not find any instance of you calling in, which means no voicemails were left here. Did you call our phone number at ************? When you call in, press 0 and that will get you in the queue for our customer service line. Otherwise, you can email me directly at ********************************* and I can help you out there. 

  I tried looking you up in our system and was not able to easily find you based off of your name, address or phone number, could you please email me and let me know which case you were a class member in, as well as if I should be looking you up by a different name or address? That would help narrow things down so I can find you in our system and get that check re-issued for you!

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 12/11/2024

  I've attempted to call multiple times and there's been no options to leave a , message , text or even a email, it wasnt till I filed this did I get a email

  Business Response

  Date: 12/11/2024

  Hello again ******,

  I just spoke with you and your son ****** on the phone and confirmed that your 2nd payment is being sent via ***** today. The deposit for the first payment had cleared, which is why we sent your 6% check out right away, we want to make sure you receive your settlement as soon as possible. The other payment for the 4% has cleared as well now so that check has been processed. 

  If you have any other questions, feel free to contact me back at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried calling and even left messages but nobody answers or calls back. Ive even gone online and submitted a request for an address change yet I still havent gotten a response. My coworkers have all received their check from a settlement already and it leads me to believe that they may have sent it to the wrong address. All I want to do is change my address so I can have my check sent to me but days have past and there is no way of me being able to communicate with them if they wont respond.

  Business Response

  Date: 12/09/2024

  Good morning ******,

  Sorry to hear you haven't received your check yet! I see that you called in and left a message on Friday. You were on the callback list for today, but I will remove you since we're handling it this way. I checked and it looks like we did have an old address for you, at **************************************************** 

  I have updated your address and will re-issue your check today! It should arrive in 3-5 business days. If you have any other questions, feel free to contact me at ***************************************************************.

  Thank you,
  

  ***** ******
  ILYM Group, Inc.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a settlement from a class action lawsuit against Outback Steakhouse. **** is supposed to be paying out the settlements from this lawsuit. I was able to get ahold of someone to reissue my check one time and it never came. I have tried to call multiple times (it just rings and rings and rings and no one will answer) and have also sent an email regarding my issue with no response. I have also requested a check reissuance again but since I have not heard from anyone I have no way of knowing if my check was issued or not. Completely unprofessional way to handle peoples money. I want my check issued to me with a tracking number so that I can follow where it is going. Thank you.

  Business Response

  Date: 12/04/2024

  Hello *********,

  We're sorry to hear you haven't received your check yet! I do see that you called in on Monday but never left a message so we weren't able to call you back. We did receive your correspondence for a check re-issue and have sent the re-issue out back in October to ****************************************************. Since you have not received the check again, we will re-issue with a tracking number: 9405530109355068052536.

  Should you have any further questions, feel free to contact me at ***************************************************************.

  Thank you!
  

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No way of getting a hold of anyone

  Business Response

  Date: 12/02/2024

  Hello ****,
  
  Unfortunately, this morning we had technical issues with our phone which either didn't allow anyone to press a button in the system to get transferred, or didn't register any of our agents as active. Our phone company fixed the issue by noon, but that is not how it normally works when you call in. I see that you tried calling in yesterday, Sunday but we are closed on the weekends, and several times this morning during our phone issue. I see you left 2 voicemails, so I will remove you from our callback queue since we will handle your request through this BBB complaint. 

  The reason you did not receive your check when we sent it the first time was we were not provided with your unit number on your address, so the check must not have made it. I have added the unit number to the address and re-issue your check today! The check will be to you in 3-5 business days, and is check #***** for $137.80. 

  If you have any other questions, feel free to contact me at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: November 15th, 2024 Amount of money ILYM owes: $8,686.68 What the business committed to provide to me: To distribute a wire-transfer in the amount of $8,686,68 for a bankruptcy settlement.What is the nature of the dispute: I have not recieved the wire-transfer, nor have I recieved any further information. None of my voice messages have been returned, and I have left more than 5 voice messages. No response to multiple emails. No response to their website contact forms I have filled out. It is IMPOSSIBLE to contact this company. I have called nearly 50x in the last two weeks during all of their business hours. Your call will either A) go straight to voicemail or B) you will be on hold for 10+ minutes before being sent to voicemail - or C) You won't be able to even press 0 to attempt to talk to a representitive and the greeting message will just loop. This company seems to activlely ignore all customer contact routes of communication. Has the business tried to resolve the problem: NO! They simply ignore communication. Although it is my law firm who contracted this company to distribute my settlement payment, and I am not directly their client, rather indirectly their client - they have a responsibility involving my money AND I paid them $200, so technically my law firm is only the middleman in this transaction because my law firm has $0 invested of their own money regarding the distribution of my settlement payment.

  Business Response

  Date: 12/02/2024

  Hello *****,

  Thank you for reaching out to us! Unfortunately, we were closed most of last week for the Thanksgiving holiday, and this morning we had an issue with our phone system's carrier that did not respond to anyone when they pressed a button in our call menu. We worked with the phone company and got that issue resolved this morning so there isn't that issue either. If you try calling back in, press 5 to use our dial-by-name directory, and then dial STE for *********, who is the case manager for this case and will be able to help you further. You can also email her at ************************************ or myself at ***************************************************************.

  Please let me know if you have any questions! 

  Thank you,

  ***** ******
  ILYM Group, Inc.