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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Given the following link: **********************************************************************************************************************************************. It is not the first complaint the BBB has recieved about ILYM Group Inc. A class action check was sent to me dated 12/10/2021 along with a 1099-Misc. I paid my taxes as required, but the check was lost. Upon locating the check, I reached out to settlement adminstrator (ILYM Group Inc. ) via there web site to re-issue the check about a month ago (mid march 2023). ILYM Group has been unresponsive. Specifically, the check has not been re-issued. The company phone number gets you a recording that claims that due to Covid, they operate remotely and to go through their website--circular argument! This in April 2023---COVID has declared over! Their Fax number does not work. They have not answered any ************************************** mail.

    Business Response

    Date: 09/17/2024

    Hello *****, were sorry to hear you lost your check! Unfortunately, on this case the funds for any uncashed checks were donated to the ********************************** on April 22, 2022. When you had requested a check re-issue in the middle of March 2023, unfortunately our systems did not push the request through because the case was already over. It looks like we spoke on the phone in May 2023 and confirmed that same information. We wish we could keep the funds available for everyone forever, but unfortunately we have to abide by the order from the courts and send the funds out to a Cy Pres when required.  If you have any other questions or concerns, please contact me directly at ***************************************************************.
    Thank you! 
    ***** BartonILYM Group, Inc.

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a check from a civil lawsuit on January 2,2023 dated 12/23/2022. My wife deposited the check on January 3, 2023. Everything seemed fine with the check. On January 9,2023 the ILYM Group issued a stop payment on the check and it reversed out of my account. This has caused a lot of unnecessary stress on me and my family along with the financial hardship it has put on us as well. After reading the reviews on here I think its time for someone to step up and deal with this dishonest company that doesnt even have a working phone number where you can speak to someone. The number says they are working remotely due to the coronavirus. Well part of remote working would be answering phones I would think. I was able to put money from my savings into my account to cover but not everyone can do this. A lot of people will be dependent on this money and it seems the company is taking advantage of those in most need by holding money that is not theirs to begin with. I too received a **** for this money that now I will have to claim as income when I didnt receive it. That seems like a tax issue to me that the *** needs to investigate as well.

    Business Response

    Date: 09/17/2024

    Hello *****, unfortunately on this case there was an error on the data/printing side of the disbursement, and several people were issued incorrect checks that had to have stop payments placed on them. We re-issued your check on 1/04/2023, and can see that it was cashed. If you have any other questions or concerns, please contact me directly at ***************************************************************.
    Thank you! 
    ***** BartonILYM Group, ****

  • Initial Complaint

    Date:01/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received settlement from ilym group i deposited in my account on January 3rd and on January 6th my bank notices me that the deposit was reversed and im now over **** dollars over drawn ive emailed and called ilym group several times nobody responds or answers phone. I need my bank account fixed and over draft fees paid.

    Business Response

    Date: 09/17/2024

    Hello ******, unfortunately on this case there was an error on the data/printing side of the disbursement, and several people were issued incorrect checks that had to have stop payments placed on them. We re-issued your check on 1/04/2023, and can see that it was cashed. If you have any other questions or concerns, please contact me directly at ***************************************************************.
    Thank you! 
    ***** BartonILYM Group, Inc.

  • Initial Complaint

    Date:01/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a check for a settlement from our mortgage company for $1,772.52. Check was deposited and funds bounced. Seems to be a common issue with this company that they issue checks and they dont have the funds. I now have a *********************************************************************************** addition, the bounced funds created financial issues for my family. We used the available funds to pay extra on bills, when funds were returned, it left nothing extra for daily expenses such as groceries.

    Business Response

    Date: 09/17/2024

    Hello ****** unfortunately on this case there was an error on the data/printing side of the disbursement, and several people were issued incorrect checks that had to have stop payments placed on them. We did provide refunds for any banks fees incurred as a result of this to all class members, and I see that we were able to make sure you got your check and the added fees charged by your bank as well. If you have any other questions or concerns, please contact me directly at ***************************************************************.
    Thank you! 
    ***** BartonILYM Group, ****

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    a ******** was mail to my brother ******************************* from a law suit , my brother passed away 2/10/22 i contacted the company and explained to them about my brother they said I needed to send or e- mail the check and papers where it showed I was I charge of his estate wich I did that was 8 months ago went I e- mail the papers I have left numerous amount of calls with no response the only person that answer the phone the second time I called was ****** at ************ wich she told me all paper work was given to person that deals with reissued checks I belive they are just not wanting to reissued a ckeck under my name *************************** now that my brother has passed theyhave all the papers to reissue a check under my name thats all I want them to do the right *****

    Business Response

    Date: 09/17/2024

    Hello *****, thank you for bringing this to our attention. I looked into this and it looks like we finally got approval to re-issue the check and got that check sent out to you in May 2023, and that check shows that it was cashed. If you have any other questions or concerns, please contact me directly at ***************************************************************.
    Thank you! 
    ***** BartonILYM Group, Inc.

ILYM Group Inc is NOT a BBB Accredited Business.

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