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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 152 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was part of the Progressive arbitration. I mailed back my release for the additional settlement money in January. I have called numerous times with no follow up on my release or the check for my additional money. No one answers the phone and calls and emails are never returned. I would like an update on when my check will be sent to me.

    Business Response

    Date: 03/15/2024

    Hello D'onna,

    Thank you for reaching out to us to let us know about this issue. We did receive your claim form, it was processed and the additional payment was sent out to you on March 8, 2024. The check should be arriving any day now. We ask that you please allow up to 2 weeks for processing and delivery time from the ***** but the check is on it. If you don't receive the check by next Friday, please reach out to me directly so we can void the first check and then send another copy of the check with tracking information included. Thank you!

    ***********************

    ILYM Group

    ************

    Customer Answer

    Date: 03/15/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    D'*****************

     

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received notice in the mail LAST YEAR about a class action lawsuit and that I was part of it. I sent back the form for a new address, as I was moving. This was MONTHS ago. Nothing. I have submitted numerous requests on their website for help, have left hundreds of voicemails, and have called every day to sit on hold only to be told to leave another voicemail or disconnected. This is FRAUD. They have kept the money that was awarded to me and are doing NOTHING to respond to give it to me. I have filed reports with the attorney general. All I want is the money that is owed to me to be GIVEN. PLEASE have someone contact me about this because this is absolute FRAUD.

    Business Response

    Date: 03/07/2024

    Hello ******,

    We did received your change of address request through our website, and your address was updated on August 21, 2023. The checks for this case just went out on February 29 to all class members, and yours will be arriving to the address you provided back in August shortly! We do ask that you allow 2-3 weeks for processing and delivery from ***** but the checks are on their way. If you have any questions, please feel free to reach out to me directly at ************.

    Thank you!

    ***********************

    ILYM Group, Inc.

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a change of address and re-issue check for the ****** vs Del Taco case since 01-09-2024. I have called multiple times trying to get in contact with the ILYM GROUP and have physically been to the address twice to come to find out that they moved locations. I have called more than 30 times and have not had anyone answer. I just want to get my check re issued to my new address.

    Business Response

    Date: 03/08/2024

    Hello ******,

    We're sorry to hear you hadn't received your check. It looks like you spoke with one of our representatives already this morning on the phone, and a new check has been processed to be sent to your new address. It should arrive in 1-2 weeks!

    If you have any other questions, feel free to reach out to me directly at ************. Thank you!

    ***********************

    Ilym Group

    Customer Answer

    Date: 03/08/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In sept 2023 i received a federal court authorized claim form from ILYM group for a class action lawsuit to my previous employer. I had to fill out the form with my personal information and mail it back by dec 18 2023. I mailed it, emailed it 9/14/23. I sent another email 9/20/23 asking for a confirmation that my claim was received. I have tried to call the number ************ just to get recordings and long holds and back to recordings. I can never each a actual human since and its Feb13 2024. On 9/28/23 I i actually got a email response of acknowledgment from alpha ********* ************ ext 410 address listed ***************************************************** from email ********************************* I still cannot reach anyone to tell me where my check is. I have not moved, as I have been at same address for 15 years so I don't think a check reissue is warranted. All I would like is a status. I have emailed alpha today after another attempt of phone calls. If this company is a scam and used my personal information that I provided on the claim form or fraudulently keeping the extra funds for "lost checks" I will be seeking legal action and reporting to federal investigations. I was pleased to get the one confirmation email however everything else seems sketchy.

    Business Response

    Date: 07/01/2024

    Hello *******,

    We're sorry to hear you haven't received your check yet! Rest assured, our company does not keep any of the funds from uncashed checks so there would be no benefit for us to hold back any class members settlement payment! Once the settlement checks have expired, we are required to send any uncashed funds back to Convergys. We definitely want everyone to cash their checks!

    I will send another copy of your check out to you today to the address we have on file: ***********************************. Please allow 3-5 business days for the check to arrive. If you have any other questions, feel free to email me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **2 needed for funds received from class action lawsuit so that 2023 taxes can be completed. I have reached out to ILYM Group multiple times trying to get information on when the **2 will be mailed out. Tried their 'Contact Us' and still no reply. Left voice mails since the phone is never answered.

    Customer Answer

    Date: 02/22/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a class action settlement from ILYM Group Inc., for the case ****** v KG Financials Group **** (my former employer). According to the letter that was sent, the final accounting meeting was scheduled to occur on December 1, 2023. I have made numerous requests by phone and email for an update on the case and check since it is well past December. I have seen awful reviews regarding customer service, null checks being sent, or people not receiving their checks. This is unacceptable.

    Business Response

    Date: 06/24/2024

    This case member reached out to us directly and was informed that this settlement has not been disbursed because the company has gone bankrupt and therefore has not funded the settlement amount. The attorneys for the matter have sent the defendant to a debt collection agency. This matter is still pending. The class member can reach out directly to me with any further questions.

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am reaching out about TORREZ V. DEL TACO, LLC lawsuit I have yet to receive any check in the mail regarding this lawsuit. However one of my fellow employees has already received hers. I initially resided at a different address and did complete the address change form provided on the website. I have also called multiple times, left voicemails and emails and have yet to hear back regarding any confirmation about this. After looking at this pages ****** reviews, it seems like many others are having the same issue getting in contact and resolving their issues.

    Business Response

    Date: 02/12/2024

    Hello *******, thank you for your feedback. We have had a much higher response from the Del Taco case than normal, but rest assured that we reissued your check to the address you provided. The check was reissued to you on 2/6/2024 and should arrive soon, if it hasn't already. 

    Customer Answer

    Date: 02/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a settlement check from a previous employer and this company was going to be issuing the check. I was told my check would be issued out in December 2023. I didnt receive anything so I tried calling multiple times just to be forwarded to a machine that does not help. I finally decided to drive to the headquarters address listed on ****** since I live 10 minutes from there and it was a vacant old rind down office building. Nobody is there. There is an old ILYM group sign thats all faded and in horrible condition but besides that the place is completely a abandoned. My guess is that they paid out some of the settlements and they kept the rest for themselves and made a run for it.

    Business Response

    Date: 06/20/2024

    This class member received their check and cashed it on 11/7/2022. They can reach out to me directly for a copy. They could potentially be a part of a new class settlement that is still pending final approval and funding. They did not elude to which matter this might be so we cannot look into it any further. In regards to the headquarters, we moved in October 2023.

     

  • Initial Complaint

    Date:01/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me a mail saying that I will be receiving a settlement for $1250 from previous employer since then the case got approved disbursed and I'm trying to get a hold of them they' don't reply neither send check

    Business Response

    Date: 06/20/2024

    This case will most likely be disbursed in August, pending it is fully funded by the defendants. Monthly installments have been agreed upon. Please let the class member know that we cannot send checks out until the account is fully funded. Please have them reach out to me directly for any further questions.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was promised a check for a class action lawsuit from my old employer. Submitted multiple change of address and check re-issue forms on their website and have not heard back from them in over 3 months. Have called multiple times as well and have not gotten in contact with anyone there.

    Business Response

    Date: 06/20/2024

    This case is a Claims Made and is still in process. There has been no amount determined for any class member. Her consent to join the POTENTIAL lawsuit has been received. She can reach out to me directly for any further questions.

    Customer Answer

    Date: 06/20/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

ILYM Group Inc is NOT a BBB Accredited Business.

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