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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 203 total complaints in the last 3 years.
  • 81 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************************** vs Southwest. I have not received payment of the settlement. I have been informed by other people they have received there payment already.

    Business Response

    Date: 04/16/2024

    Hello *********,

    We're sorry to hear that you have not yet received your check! I looked into this, and it appears we had an old address for you. The address we were provided with was in ******, **. The address you provided in the complaint in *********** has been added to our system and your check has been re-issued. The check should arrive in 3-5 business days. If you have any questions, feel free to contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 04/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************************

     

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company collected lawsuit money for hundreds of people an keeps lieing about sending checks out. We need our lawsuit money

    Business Response

    Date: 04/16/2024

    Hello ******,

    We're sorry to hear you haven't received your check yet. Rest assured, we can't lie about sending checks out as we are bound by court order and we have to document every step of the process for the courts, so the checks really were all mailed out. The case was batched and sent to **** April 1st, and we ask that you allow 2-3 weeks for delivery so checks should be arriving any day since its been 2 weeks now. If the check hasn't arrived by next Monday, 4/22/24, please contact me directly and I can re-issue the check out to you with a tracking number so you can follow along with the delivery progress. My email is *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Settlement check has STILL not been sent to me

    Business Response

    Date: 04/11/2024

    Hello Will,

    The case did disburse as we had indicated, and we''re sorry to hear the checks haven't arrived as quickly as everyone had anticipated! The checks were all printed and sent out, and will be arriving soon. If the payment has not arrived by next Friday, 4/19, please let me know and I can send it out once again with a tracking number for you to follow along with. Rest assured, the checks are on their way! If you have any questions, please contact me directly at *********************************

    Thank you,

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am part of the class action lawsuit ****** vs Del Taco LLC and received paperwork regarding my eligibility in the lawsuit. It has been a very long time and I know others have received their checks, and I have not been able to get absolutely anyone on the phone to help me. I have called countless times and no one ever seems to be available to pick up the phone or help. They are unprofessional and unresponsive and it seems that many people have had this issue through their mismanagement of funds from class action lawsuits. Its very obvious that they do not know how to manage any kind of money and no one should work with them.

    Business Response

    Date: 04/10/2024

    Hello *******,

    We looked into this, and it looks like you had called two times back in January, and then one time today, but then received a call back about 30 minutes after you left a message today. The check has been reissued and you should be receiving it soon! If not, please feel free to reach out to me directly at *************************************.

    Thank you,

    ***********************,
    ILYM Group, Inc.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not been contacted for information regarding my settlement

    Business Response

    Date: 04/09/2024

    Hello ****,

    It looks like Southwest Patrol had provided us with an old address for you, so all of your information has been sent to an address in *******, **. I see from your complaint that your current address is in ******, so I will update the address and re-issue your check today. Please allow 3-5 business days for it to arrive. If you have any questions in the meantime, feel free to contact me directly at *************************************.

    Thank you,

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 04/09/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from the ** State Controller, ********************* last week regarding a settlement check for the Dotan vs Rentokil N.A.Inc case in the amount of $447.46. I sent an email *********@ILYMGroup attaching a copy of the letter but have not heard back from her. I rent an email to her again today.

    Business Response

    Date: 04/09/2024

    Hello *******,

    Your check has been reissued as of today and you should receive it in 3-5 business days. Please reach out to me directly if you have any other questions, thank you!

    ***********************
    ILYM Group, Inc.
    *************************************

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was in charge of a class action lawsuit and a check was sent and received in 2023. They never sent a W2 and refused to answer their phone or respond to emails. Fellow coworkers have had similar issues and recommended to report them here and thats how they were finally able to get their attention.

    Business Response

    Date: 04/08/2024

    Hello *******,

    We were not able to find any instances where you called in to request your tax forms, otherwise we would have been happy to help! We have had a lot of phone calls coming in and have wait times that are longer than usual, but we are helping fill all requests as they come in. Another copy of your tax forms have been emailed to you, please let me know if you have any other questions by replying that email.

    Thank you,

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a letter from **** in Feb 2022 in reference to a class action lawsuit against Southwest Patrol. Per the letter received in the mail, checks were set to be issued on February 22 2024.. But was told that there was an error and that theyd be sent out the following month. After many attempts to contact the company thereafter, there was no luck reaching anyone for an update. Past colleagues who were fortunate to get ahold of ILYM were given 1-2 or 3-4 week ETAs and either didnt receive their checks or not get the full amount. The comany is running some kind of scam after looking deeper into reviews and it shows they wait till checks are unclaimed to donate the funds. ILYM lacks communication and integrity in handling claims on behalf of those owed and their clients.

    Business Response

    Date: 04/08/2024

    Hello ****,

    I'm sorry to hear you haven't gotten your check yet! I have reissued your check today, and you should receive it in 3-5 business days. If you don't feel free to reach out to me directly at my email *********************************

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had recently filed a complaint in regards to ILYM Group for not going through with sending a lawsuit check associated with Class Complaint / *********** v. Southwest Patrol. I have already taken steps to resolve the matter, however ILYM group has not provided any response to a complaint I had already filed for not reaching out to me in a timely matter. I understand the organization is busy. However, a business who does not provide feedback or an update to a customer should not be an operating business. Especially when it is dealing with legal matters. ILYM Group is a scam and it continues to maintain a negative reputation to all organizations that deal with them. This is the email that was provided to me ********************************* I have sent several emails to this email to try and reach out to them in regards to my check that has not yet been sent to my home of address.

    Business Response

    Date: 04/08/2024

    Hello ****,

    As per our email conversations, I verified that we did reissue your check and I confirmed that it was sent to the address you provided in ****************. The check should be arriving any day now. Please feel free to contact me through my email, *************************************.

    Thank you,

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was awarded $2,160.49 in a settlement in Doe No. 1 et al v. *************, case no. ******C by the **** Court of Federal Claims. The law firm representing me, *********************, P.C. *************), hired the ILYM Group to disperse the checks. I have yet to receive my check, however, I know others have received them since November of 2023. I cannot get a hold of anyone at ILYM Group and have no other way of receiving my money. I left numerous voicemails to their number, but no one has returned my calls.

    Business Response

    Date: 04/05/2024

    Hello *****,

    We're sorry to hear you haven't received your check yet! This case was handled differently than the rest of our cases we administer, which is why when you called in and spoke with one of our representatives on 3/26/24, he had trouble locating your file. I found the case, it is listed in our system as Plaintiff 1 and Plaintiff 2 v ***. When we received your information, they had sent an address of "**************************************************." I see from the information you provided in the complaint that the address should be **************************************************. I will update your address and reissue your check today! The check should arrive in 3-5 business days, so if it's not there by next Friday please contact me directly at ******************************** and I will send it again with tracking.

    Thank you,

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 04/05/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

ILYM Group Inc is NOT a BBB Accredited Business.

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