Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter saying I have a check owed to me that I never cashed. Ive emailed, Ive called multiple times and I have submitted online information and nothing! Is this fraudulent?!

  Business Response

  Date: 06/10/2025

  Hello *******,

  We're sorry to hear you haven't received your check! I looked into our call logs and see a couple of times where you called on 5/27 but not during our business hours so you were sent to a message. We are open Monday-Friday from 9am - 6pm and have people standing by to answer your calls. 

  I have received your re-issue request and will get the check put out in the mail for you today. It's coming from ******, so should only take a few days to arrive. If you have any other questions, feel free to contact me at ***************************************************************.

  Thank you!

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The most atrocious communication I've ever seen in a company. My initial settlement and service check by this company was considered fraudulent by the bank. When a re-issue was processed, only the Service Fee check was re-issued and to the address I had already told them twice was no longer active. I've left several messages both via phone and their website form to reconcile this issue. Now that I'm reading the reviews - this is apparently the only way to get their attention. I'm also reading that they have a history of embellishing how much people got in their portion of the Settlement so I'll need a breakdown of my working hours from them as well as the actual check sent to my updated address.

  Business Response

  Date: 06/04/2025

  Hello Sitara,

  Thank you for contacting us, I'm sorry to hear that you haven't received your check yet! I looked into our phone system and see that you tried calling at about 6:15 this morning, but unfortunately we don't open until 9:00. Aside from that, I looked into it and was glad to see that we did reissue your check. The check was sent to the same address that you provided in this complaint, not to a previous address. We updated your address on 4/2/25 and sent the reissued check out to that address that day, so I'm not sure why you never received it. The check is check #***** for $3,867.96, and I'm sending it out to you again today via **** priority mail with tracking number: 9405530109355161937365.  They estimate 2 day delivery so it should arrive on Friday.

  If you have any other questions, please feel free to contact me directly at ***************************************************************.

  Thank you!

  ***** ******
  ILYM Group******

  Customer Answer

  Date: 06/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Sitara Nayabkhil
  
   
  

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received information on a class settlement from **** over a year ago. The case ended by way of stipulated agreement on 8/20/2024. To date, there has been two unanswered emails to ILYM. I chose not to call them since all the reviews/ complaints posted advised not to. All I am seeking is when will I receive my portion of the settlement, which is $2,609.37 combined total for class period and PAGA payments. The class case name is ****** ****** vs. ********************* filed with Los Angeles Superior Court, case number 21STCV16872.

  Business Response

  Date: 06/10/2025

  Hello ***********,

  We're sorry you didn't receive your check yet! I could not locate any emails you sent to us, I checked between all of our customer service emails and not able to locate any communication. We have a team of people waiting to answer calls, I wish you would have tried before just assuming we would not answer your call. We did send your check out to the address you provided in this complaint, back in November of last year. I'm not sure what happened to where you didn't receive your check, maybe it was tucked in with the junk mail and got tossed in the trash or something like that. I verified that nobody else got your check and tried to cash it fraudulently, so I'll re-issue your check again today. It should arrive in a few days!

  Please contact me before reaching out to file complaints, we do provide great service if given the opportunity to! My email address is ******************************** and I'm always happy to help.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 06/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********** ******
  
   
  

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I relieved a letter from ILMY group stating a check from a settlement is being held until June 1st 2025. I have followed all.instrucruons listed on their website. Including phone messages, email, and online submissions. The company has not responded to any of my requests. I'm unsure if this is a fraduant company. I would like delivery of my check.

  Business Response

  Date: 05/22/2025

  Hello *****,
  
  Thank you for contacting us! I looked into this and was not able to find any instances when you called in to us to get your check reissued and no so also there were no messages left, so we weren't able to help. We have received an overwhelming amount of online submissions for check reissues, so if yours was requested recently it could be a week or two before we can respond that the check was sent. Since you contacted us here, I will remove you from the re-issue queue and send your check out today.

  If you have any questions, feel free to contact me at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 07/24/2025

  Complaint ID: ******** Was filed 05/21/25 Company claimed to send my check on 05/22/25 **** *****| of the BBB closed the claim on 05/27/25 Today is 07/21/25 No check, email, or phone call has been received from ILYM Group Inc. Similar to my original complaint they do not respond and I have no way to ensure my settlement check is going to be sent to me.

  Business Response

  Date: 07/24/2025

  Hello *****,

  Thank you for reaching out again. We printed and mailed your check out to ************************************ on 5/22/2025. I'm not sure why you never received the check, but we can mail it to you again today. I had previously left my email address when I responded to your last complaint,and told you to reach out to me if you had any questions. I did not receive any emails from you. You can contact me there, I respond quickly and you will get answers to any questions you may have, rather than filing a complaint. I'm always happy to help!

  Your check has been reissued again and will be sent through **** with a tracking number: 9405530109355186867746. The post office estimates a 2 day delivery, which should be Monday. 

  My email address again is ********************************* if you do not receive the check or if you have any other questions, please contact me directly. 

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 07/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from the ***************************** about an unclaimed property. i have been trying to get a hold of you guys via email and phone and no response. I would like to get my check sent as soon as possible.

  Business Response

  Date: 05/20/2025

  Hello Mariana,

  I have updated your address and put your check in the mail today! It should arrive in 3-5 business days. If you have any other questions, feel free to contact me directly at ***************************************************************.

  Thank you!

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a notice from the California State Controllers office on 02/18/2025 regarding a lawsuit that settled in December of 2023 against B.E.T. information systems. I have submitted a change of address and several check request besides the dozens of emails and voicemails. I have not received a check nor have I gotten any communication from ********* ******. They never answer their phone or call you back. I even included the letter from the state in my emails because of the deadline of 06/01/2025 that I was given to make contact with this company. ******** business practices!

  Business Response

  Date: 05/15/2025

  Hello *****,

  Thank  you for letting us know you have not received your check yet! I show that we did process a change of address for you last month from the form submitted online, but I could not find an email to our check request email for the reissue. Regardless, I will reissue your check for you today! 

  Please allow 3-5 business days for the check to arrive. If you have any other questions, please contact me directly at ***************************************************************.

  Thank you!

  ***** ******
  ILYM Group, Inc.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was handling a settlement from a class action lawsuit. On Saturday, 12 April, a letter was supposed to arrive to my new address, however the **** lost it and hasn't been helpful in finding it. I reached out to ILYM group via email (as that's what they say is the fastest way to communicate with them), and I haven't heard anything back from them. When you try to call, they never pick up their phone. This is money due to me and it's irresponsible for this business to not answer any emails or phone calls.

  Business Response

  Date: 05/02/2025

  Hello *******,

  Thank you for letting us know you haven't received your check. We did send your check out, but comparing the zip code to what you provided in the complaint, we have a different address for you. The addresses we were provided with was ********************************************. The check was sent to that address on 3/26/25.

  If you need the check sent to a different address, or would just like it reissued in general, please contact me directly at ******************************** and I'll make sure to get the check out for you as soon as possible.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* New
  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter for the California state controller regarding an outstanding check from ILYM Group****** I have called left a voicemail including an email on 4/23 I also sent another email 4/30 no response. I have a certain time period to confirm my new address which I have done but have not received a response.

  Business Response

  Date: 05/01/2025

  Hello *******,

  We're sorry to hear you haven't received your check yet! I do see we have a check for you for $1,798.89 as your share of the settlement from the Candys v ******************************* class action lawsuit. It seems we had an outdated address, so I have updated your address and reissued your check today. It will be mailed from our office in southern ********** today and should arrive in 3-5 business days.

  If you have any questions, feel free to contact me directly at ***************************************************************.

  Thank you!
  

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 05/05/2025

  Hello, 

  I have received my check today 5/5. However, the check is dated for 4/10/2024 and Im unable to deposit the check. Please re-issue the check with the correct/ current date. 
  

   

  Business Response

  Date: 05/05/2025

  Hello *******,

  I have re-issued your check with today's date, and sent it out via **** priority mail with tracking number: 9405530109355146674124. The check should be delivered on Wednesday.

  Please let me know if you have any other questions! You can contact me at ***************************************************************. 

  Thank you,

  ***** ******
  ILYM Group, Inc.

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called and emailed this business several times for money that is owed to me. Received a letter from the state that they have a check for me but they never answer, return calls or emails. After several reviews I read this is outrageous they are still in business, I want my money that is owed to me.

  Business Response

  Date: 04/29/2025

  Hello *******,

  We're sorry you haven't received your check! It looks like ********** had provided us with an old address for you, one in ************. I have updated your address to what you provided in this complaint and reissued your check today. It should arrive in 3-4 business days! If you have any questions, feel free to contact me directly at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 04/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this business for approximately one year. My family and I resided at ************** apartments in ********, ** and were sent a notice that we qualified for a class action settlement against *****************- DFEH v. ********************** to be specific. I have tried several times to get in contact with this business. I was successful one time. The girl who answered first told me she did not have any of my paperwork, then she put me on hold and said she found it. I submitted all my forms in May 2023- it is now April of 2025!!!! Since then, the settlement has been disbursed, but I have yet to receive my fund. No one answers the phone, or responds back to any emails. Today, I was able to get through to *********, she answered the phone, heard my name and then hung up. I called back right after and she blocked my phone number! I find this extremely unprofessional and I am lost for words. I don't know where my money is, and I don't have any answers. These people need to be investigated.

  Business Response

  Date: 04/29/2025

  Hello ******,

  Thank you for contacting us! I looked into the call records to see why we couldn't help you, and I do see where you called in several times yesterday but only press 0 to get to customer service 3 of those times, and all 3 of those times you disconnected the call before anyone answered or before you could leave a voicemail. I checked your calls with ********* as well, and see you were transferred to her line 3 times, one time you left a voicemail and the other two times shows you hung up when transferred to her voicemail. She works remotely and is not always by her phone, but if you left her a voicemail she will return your call. She didn't hang up on you and your phone number is not blocked, I confirmed just to be sure because that would not have been acceptable! Prior to that you talked to ********* in January and ***** in December and we confirmed that we have a claim under your husband's name for this case.

  In regards to your check, this case is still being finalized with the attorneys. Uunfortunately we are not the ones who move the process forward or are able to make any decisions. The attorneys are the ones who are able to do all of that and they let us know when we are able to send out checks. Hopefully it will be soon! Last we had heard was that there was missing information for several class members so they were giving extra time for those people to get their information in so that they could ensure they get their fair share as well.

  Feel free to reach out to me at ******************************** any time and I'll be happy to help give you updates to where we're at in the process. 

  Thank you,

  ***** ******
  ILYM Group, Inc.