Business Profile
Searchers of Records
USPhoneBook.comThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 91 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/02/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
USPhonebook OPT-OUT does not work. Following instructions provided, the 'Begin Removal Request' button will not work'. It simply does nothing.Additionally, when trying to contact the company, the Submit button complains that the Captcha has problems so no message is sent.Further, the toll free number to contact USPhones offers no help in removing data or provisions to leave a message.It appears they are trying to make it impossible to remove my information.Business Response
Date: 02/02/2023
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:02/01/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The captcha on the website is broken. It will not let me opt-out or contact the business through their own website. Once all the information on a page has been filled out, and the captcha has been completed (with a green checkmark as confirmation) the form still cannot be submitted. When you try to submit the form it says captcha error, despite the captcha being successfully completed. I have tried this on multiple devices and networks.Business Response
Date: 02/02/2023
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:01/20/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website lists without my consent personal information about me such as, my name, address, phone number, family and friends etc I would like to be removed permanently.Business Response
Date: 01/26/2023
Hello,
We are happy to assist you with the removal of your information from our website.
Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
***********************************************;
If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************
Best regards,
UsPhonebook Customer Support
******************************************
NOTE: USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:01/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It was brought to my attention that my cell phone number is listed as someone unknown to me in the USPhonebook.com website. Their website lists someone by the name of ******************************* in ****, **. I am the owner of this number (**************) and have been for almost 20 years. I do not know the individual listed and have used the reverse lookup feature to verify. I have never lived in **. I have lived in ********** for the last 26 years and the phone number is a ********** area code, not **. I contacted the BBB field office in ***** who gave me a number of the company to try to resolve directly. I've tried reaching their company directly and have left multiple messages with no response or attempt to resolve this fraudulent representation. Their website lists this individual as "safe" and verified but it is fraud and I fear my phone number is being used with malicious intent or scamming purposes. I've been told by a representative of the BBB that this company has many complaints and the lowest rating possible for deceptive practices or failure to respond to complaints. I would like the BBB to resolve this matter as soon as possible. I can be reached via the contact information provided. Thank you for your time. *********************Business Response
Date: 01/13/2023
Hello,
Sometimes people make mistakes when filling out forms and phone numbers are associated with people incorrectly.
We have no record of you contacting our support team with the email address you provided. There is no option to leave a message at our phone number, as we handle all requests via email, so we are not sure what you are referring to when you say you have left multiple messages.
We have submitted your number for removal from our site. Please allow 3 days for our site to update. Please make sure you clear your browser cache before confirming removal.
Best Regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:01/05/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is publicly listing all my personal information on their website without my permission. My name, complete current address, age, and phone number. Setting me up to have my identity stolen. And when I submitted an "opt out" request to have this information removed from their website. They stated this information would be removed within 72 hours. As of yet, my personal information is still listed on their website. Please help get my information removed as I fear this company is putting my public safety at high risk. Especially, since I work in public service. Therefore, any help you could offer would be greatly appreciated!Business Response
Date: 01/13/2023
Hello,
Please provide the URL/web address where you are still seeing your information.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 01/14/2023
I am rejecting this response because:
Because I attached a screenshot showing that they
advised my record would be removed within 72 hours. I
also followed all their opt out removal steps and
Still this company continues to use stall tactics. So
they can keep my personal information displayed.
Here is the url as requested:
******************************************************************************
Business Response
Date: 01/19/2023
Hello,
The link provided ****************************************************************************** has already been removed from our website. Please advise how we can assist you further.
Best Regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 01/19/2023
I am rejecting this response because:
Per the attached photo, I still see my personal information on their website. I should not be able to see it on
their website.
Business Response
Date: 01/23/2023
Hello,
The link you provided is inactive.
If your records are removed from US Phone Book but are still available via a ****** or Bing search you can remove the information cached by the search engine by following the directions on the URLs provided below:
***************************************************
****************************************************
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 01/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
Date:11/22/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want all my personal information to be removed I did not give any consent to us phone book.com or any of their websites to give any of my private information, this put my self in danger and you are violating my privacy.https://www.google.com/url?sa=i&source=web&cd=&ved=0CAMQw7AJahcKEwi4vLrFgtX6AhUAAAAAHQAAAAAQAg&url=https%3A%2F%2Fwww.usphonebook.com%2Faddress%2F2431-***********_***********-**&psig=AOvVaw3liSf7BOZGdzLgKE2rf4Pr&***=1665468918008764Business Response
Date: 11/23/2022
Hello,
We are happy to assist you with the removal of your information from our website.
Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
https://www.usphonebook.com/opt-out
If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
For additional information about the removal of your information, please visit our Privacy Policy found at
https://www.usphonebook.com/privacy
Best regards,
UsPhonebook Customer Support
https://**************************/contact
NOTE: USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 11/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
Date:11/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
USPhoneBook.com has published my personal information online without any consent. Their opt-out process holds your information ****** and is purposely designed to poorly function. I demand my personal information be removed from https://www.usphonebook.com/*******************************/U2gDOxUTOwMTNwcjMzATN3IDN20yRBusiness Response
Date: 12/07/2022
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:11/22/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Daily unwanted calls on landline phone ************ and 50 text messages a day!!! I didn't sign up for their service nor did I give permission to be added to their directory. My landline is unlisted and I am paying it!!!Business Response
Date: 11/23/2022
Hello,
We have submitted your number for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:11/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove my information immediately. I should not have to give my email address to have my information removed from your website. Please delete all information regarding this profile https://www.usphonebook.com/******-fountain/U4YTOxYDO4ITO5IjNzUzNxkDO00yR ************************************Business Response
Date: 11/23/2022
Hello,
We are happy to assist you with the removal of your information from our website.
Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
https://www.usphonebook.com/opt-out
If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
For additional information about the removal of your information, please visit our Privacy Policy found at
https://www.usphonebook.com/privacy
Best regards,
UsPhonebook Customer Support
https://**************************/contact
NOTE: USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:11/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Usphonebook has taken my personal data and shared it with others without my consent. This has resulted in an overwhelming amount of advertisements I receive on my phone.Business Response
Date: 11/23/2022
Hello,
We are happy to assist you with the removal of your information from our website.
Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
https://www.usphonebook.com/opt-out
If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
For additional information about the removal of your information, please visit our Privacy Policy found at
https://www.usphonebook.com/privacy
Best regards,
UsPhonebook Customer Support
https://**************************/contact
NOTE: USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 11/23/2022
I am rejecting this response because:
I have tried the recommended opt out procedure several times and it says it was accepted and approved. I still keep getting their random ads every day 20 times a day. It doesn't work
Business Response
Date: 11/28/2022
Hello,
At some point you agreed to receive Push Notifications from US Phone Book through your browser when visiting our site. We understand that you no longer want the notifications and would like to assist. Unfortunately, we cannot stop your browser notifications on our side, but here are the instructions for stopping them for all major browsers and mobile devices. These instructions will work for ALL browser popups.
How to Disable **************** on Desktop
Chrome Browser
See how you can enable or disable web push notification in Chrome
Step 1-
Open Chrome browser and follow the given path or simply type-
chrome://settings/content in a new tab.
Step 2-
A pop-up window with content setting will be displayed.
Scroll down to Notifications
Go to Manage Exceptions
Step 3-
In this section a list of website URL, you have subscribed for will appear. Select the website URL you want to unsubscribe. Here you can allow, deny or completely delete a website URL.
Firefox Browser
Check how you can enable or disable web push notification in Firefox
Step 1-
Open Mozilla Firefox browser, then go to Firefox menu and select options.
Step 2-
Select the content segment and tap on the choose button under Notifications.
Step 3-
A Notification Permissions window will pop-up. In this section, select the site URLs you wish to unsubscribe. Then click on Remove Site.
To stop all sites from sending push messages, click Remove All Sites.
Websites will need to ask your permission to send messages in the future.
Safari Browser
Check out how to enable or disable web push from a particular website on Safari Browser
Step 1-
Open your Safari browser and click on Safari. Under Safari panel click on Preferences.
Step 2-
Select the website you wish to remove from the notification section. Click on Allow or Deny as per your preference.
How to Disable **************** on Mobile Devices
Disable Notifications on Android Devices
Step 1-
Open Chrome browser and Click on Menu, under this section tap Settings.
Step 2-
Scroll Down under Advanced and click on Site Settings
Step 3-
In Site Settings, again continue to scroll down and choose Notifications.
Step 4-
Select the site you want to allow or deny web push services.
Step 5-
On the next screen, tap on clear & reset. A pop-up will appear asking for your permission to allow or Block notifications from the selected website. Choose the option as per your preference.
Disable Notifications on iPhone
Step 1-
Click on the Settings Application.
Step2-
Click "Notifications".
Step 3-
Click on the PeopleFinders website name listed.
Step 4-
Turn off the notification.
If you follow these instructions and still have issues, you will need to reach out to your browser/device help desk resources.
Regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
USPhoneBook.com is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
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