Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opted OUT to have my name and information deleted. I have confirmation that I opted out. It said it would take up to 72 hours, it has been 4 days. This is what needs to be deleted!*********************** in *********, ** Age 67 - USPhoneBookhttps://www.usphonebook.com > *********************** https://www.usphonebook.com/*******-watt/UMDO1kDN3YDMyIDOyYTO1kzN1czR

  Business Response

  Date: 11/23/2022

  Hello,
  
  There is no record at the link you provided. Your record has already been removed.
  
  Best Regards,
  US Phone Book Customer Support
  
  NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently informed by a coworker that they where able to access all of my information online. Imagine my shock because I am not a big social media person. With just a simple type of my name on ****** he was able to a access where I live!! The fear of how easily is company has endangered my life and the life of loved ones shook me to my soul!! I was never informed a request was never made! They just took it upon themselves to put me in danger! Whatever law was put in place to make this practice legal should be removed and the founders jailed! I WANT ANY AND ALL INFORMATION ABOUT ME TO BE REMOVED IMMEDIATELY!! While I sit at home in fear hoping that nothing comes from this egregious breach of privacy!

  Business Response

  Date: 11/23/2022

  Hello,
  
  We are happy to assist you with the removal of your information from our website.
  
  Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
  You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
  https://www.usphonebook.com/opt-out 
  
  If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  https://www.usphonebook.com/privacy
  
   
  Best regards,
  UsPhonebook Customer Support
  https://**************************/contact
  
  NOTE:  USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made every attempt to opt out of usphonebooks.com. After a dozen attempts, I have not been removed. I've been sent emails to opt out but it freezes every time and am unable to continue. I'm gets dozens and dozens of bogus notifications a day. I'm 68 years old with poor eyesight and this app is destroying my phone. Please help!!

  Business Response

  Date: 11/23/2022

  Hello,
  Please provide the URL/web address of your profile details page so we can identify your profile.
  At some point you agreed to receive Push Notifications from PeopleFinders Compliance through your browser when visiting our site. We understand that you no longer want the notifications and would like to assist. Unfortunately, we cannot stop your browser notifications on our side, but here are the instructions for stopping them for all major browsers and mobile devices. These instructions will work for ALL browser popups.
  
  How to Disable **************** on Desktop
  
  Chrome Browser
  See how you can enable or disable web push notification in Chrome
  Step 1-
  Open Chrome browser and follow the given path or simply type-
  chrome://settings/content in a new tab.
  Step 2-
  A pop-up window with content setting will be displayed.
  Scroll down to Notifications
  Go to Manage Exceptions
  Step 3-
  In this section a list of website URL, you have subscribed for will appear. Select the website URL you want to unsubscribe. Here you can allow, deny or completely delete a website URL.
  
  
  Firefox Browser
  Check how you can enable or disable web push notification in Firefox
  Step 1-
  Open Mozilla Firefox browser, then go to Firefox menu and select options.
  Step 2-
  Select the content segment and tap on the choose button under Notifications.
  Step 3-
  A Notification Permissions window will pop-up. In this section, select the site URLs you wish to unsubscribe. Then click on Remove Site.
  To stop all sites from sending push messages, click Remove All Sites.
  Websites will need to ask your permission to send messages in the future.
  
  
  Safari Browser
  Check out how to enable or disable web push from a particular website on Safari Browser
  Step 1-
  Open your Safari browser and click on Safari. Under Safari panel click on Preferences.
  Step 2- 
  Select the website you wish to remove from the notification section. Click on Allow or Deny as per your preference.
  
  
  
  How to Disable **************** on Mobile Devices
  Disable Notifications on Android Devices
  Step 1-
  Open Chrome browser and Click on Menu, under this section tap Settings.
  Step 2-
  Scroll Down under Advanced and click on Site Settings
  Step 3-
  In Site Settings, again continue to scroll down and choose Notifications.
  Step 4-
  Select the site you want to allow or deny web push services.
  Step 5-
  On the next screen, tap on clear & reset. A pop-up will appear asking for your permission to allow or Block notifications from the selected website. Choose the option as per your preference.
  
  Disable Notifications on iPhone
  Step 1-
  Click on the Settings Application.
  Step2-
  Click "Notifications".
  Step 3-
  Click on the PeopleFinders website name listed.
  Step 4-
  Turn off the notification.
  
  
  If you follow these instructions and still have issues, you will need to reach out to your browser/device help desk resources.
  
  Regards,
  PeopleFinders Compliance Customer Support
  
  
  NOTE:  PeopleFinders Compliance is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders Compliance is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like for my information to be removed from USPhoneBook I do not want my information on the internet and the information they have is wrong anyway the phone number and name is right but some of the family members are wrong so I would like for them to remove my information.

  Business Response

  Date: 11/23/2022

  Hello,
  
  We are happy to assist you with the removal of your information from our website.
  
  Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
  You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
  https://www.usphonebook.com/opt-out 
  
  If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  https://www.usphonebook.com/privacy
  
   
  Best regards,
  UsPhonebook Customer Support
  https://**************************/contact
  
  NOTE:  USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to have the unauthorized use of my personal information removed from usphonebook.com several weeks ago. I received a confirmation email that my information would be removed within 72 hrs. That was September 20th. My personal information is still listed. The link to opt out does not work. I never authorized. I want it removed immediately.

  Business Response

  Date: 11/23/2022

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  US Phone Book Customer Support
   
  NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website publishes my private information without my consent. The opt-out process does not work after trying multiple times. Link to the profile is included here (Please redact if posted publicly) https://www.usphonebook.com/***********************/UYDNzYjNwgzN5cTN2kDMzkTM1YzR

  Business Response

  Date: 12/07/2022

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  US Phone Book Customer Support
   
  NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found my personal information on USphonebook web site with out my permission. Have attempted many opt out thru there website for over a week no success. Called there business # only to have an automated message that wasn't helpful at all. No way of getting any success at removing my personal information from there data base. Don't think it's right for a company to freely give away your personal info and they make themselves invisible to you. Would like to be removed from USphonebook as soon as possible. Hopefully you can help me in this matter.

  Business Response

  Date: 11/23/2022

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  US Phone Book Customer Support
   
  NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want this company to remove this listing: https://www.usphonebook.com/***********************/UMzM4cTN5YzMygzNxUDO0YzN30yR

  Business Response

  Date: 11/23/2022

  Hello,
  
  We are happy to assist you with the removal of your information from our website.
  
  Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
  You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
  https://www.usphonebook.com/opt-out 
  
  If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  https://www.usphonebook.com/privacy
  
   
  Best regards,
  UsPhonebook Customer Support
  https://**************************/contact
  
  NOTE:  USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site is posting my personal information and those associated with me without my or anyones consent. This site should be shut down.

  Business Response

  Date: 11/23/2022

  Hello,
  
  We are happy to assist you with the removal of your information from our website.
  
  Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
  You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
  https://www.usphonebook.com/opt-out 
  
  If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  https://www.usphonebook.com/privacy
  
   
  Best regards,
  UsPhonebook Customer Support
  https://**************************/contact
  
  NOTE:  USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Us phone book has info on me listed (ie: address, age, relatives, etc) without my consent. I have already tried a few times in the past to have this deleted following their directions to opt out and have my info removed, but they never removed my info. Link: https://www.usphonebook.com/*****-m-****/UzcjNxAzMzMTNwYzN0MDN3UTOy0yR Please assist in getting my info removed. Thank you.*******, *******************

  Business Response

  Date: 11/23/2022

  Hello,
  
  Our records show you have successfully submitted your listing for removal on 11/15/2022. 
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  US Phone Book Customer Support
   
  NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.