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Business Profile

Ecommerce

BBQGrills.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 154 total complaints in the last 3 years.
  • 128 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Cal ***** grill and rotisserie kit from this website 3 weeks ago. I have been trying to contact representatives by phone and email to get order status. Checked consumer reports reviews of Bbqgrills.com and found they are a scam website. I have also contacted my credit card company. Bbqgrills.com has stolen $1827.20 from me. Any help is appreciated.

  • Initial Complaint

    Date:05/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a grill and accessory totaling about $1,6000. I was to receive items 5-7 business days. After two weeks I contacted company and was told another few weeks. After still not receiving, contacted again and was told back order for months (website still says 5-7 business days). Requested refund and was told 7-10 business days. It has been four weeks since requested refund and I still have not received my money. I have emailed several employees, accounting department and customer service with no response.

    Business Response

    Date: 05/28/2025

    Thank you for allowing us an opportunity to address your concerns. We were unable to locate an order for this customer with information provided. We will contact them to assist them further. 

  • Initial Complaint

    Date:05/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered grill from BBQgrills.com they charged my bank but failed to ship grill money was collected for.

  • Initial Complaint

    Date:05/26/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi! I placed an order online and the item never shipped. I reached out to customer service a few times in which they said they will complete a refund. However, I have not received anything but poor customer service.

  • Initial Complaint

    Date:05/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order that I never received. No one returns calls and I am out almost $4000. Will not refund

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a BBQ accessory. I received an email stating that the order was being processed in 5-7 business days even though the website says orders ship in 2 business days. I waited the 7 days and then asked for an update. After 2 days I then requested via email that my order be canceled. The ** *** said she would check on the status of my order. This was the last communication from them even after additional follow-up.

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a grill on 3/9/25 and the grill was supposed to be shipped between 3/14-3/17 and it never was. When I asked about the shipment they couldnt locate my grill at their warehouse. So on 3/21/25 I requested a refund and cancelled the order. The customer service representative ***** told me I would receive an email confirming the refund and I was never notified. I called numerous times and I was told to contact the accounting department so when I did I would get a voicemail and after leaving messages and continued calling I filed a dispute with my credit card company and left a voicemail stating that I filed a complaint and left my name and number again and still havent received a refund an email or even a phone call. Please assist me with this issue.

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a grill in February 2nd. Here is my order number BBQ-25-*****. I have contacted this company 6-7 times by phone and 4-5 time by email. Purpose of call was when will they ship my product. I was already charged $423.50 and bbqgrills.com wont tell me when they will ship. **************** said they cant refund my money. I want a grill or a refund!

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Order BBQ-25-***** - Non-Delivery and Lack of ****************** ********************** To the Better Business Bureau,I am writing to file a formal complaint against BBQGrills.com regarding order number BBQ-25-*****, which I placed on January 25, 2025.On January 25, 2025, I placed an order with BBQGrills.com for an item totaling $4,852.73, which was immediately charged to my credit card. The company's website initially indicated that the items would ship within 5-7 business days from the date of *********** of today, February 27, 2025, the item has not been delivered. When I check the order status on the company's website, it continues to display the same message: "These items are currently being processed and will ship 5-7 Business Days from the date of purchase." This is unacceptable, as the stated shipping timeframe has long since passed.I have made multiple attempts to contact BBQGrills.com regarding the status of my order. I have called their customer service line numerous times and have been repeatedly told that I would receive a call back the same day. However, I have yet to receive a single call back. I have also left multiple messages requesting a return call, but these requests have been ignored.I am extremely frustrated with the lack of communication and the failure to deliver the purchased item. I have been charged $4,852.73 for an item I have not received, and the company has failed to provide any satisfactory explanation or resolution.I am requesting the Better Business Bureau's assistance in resolving this matter. Specifically, I request:Immediate delivery of the item I purchased.A full explanation for the delay in shipping.A response to my repeated attempts to contact customer service.A convenience discount Thank you for your attention to this matter.Sincerely,***** ********

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refusal to give a refund to product never received. Multiple request, and emails sent asking for help and given excuses. no product and no refund as of today.product was purchased 12/26/2024.

BBQGrills.com is NOT a BBB Accredited Business.

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