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Business Profile

Ecommerce

BBQGrills.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 154 total complaints in the last 3 years.
  • 128 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase on Nov 15, 2024. Never received item and when I decided to cancel and get refund for length of time that passed, merchant said they would process the cancellation request and issue refund. That never happened. Now its December 20, *********************************************** refund. I havent gotten return calls or emails. Made many attempts to contact and resolve issues but seems like I am being dodged. I havent gotten return two separate email chains that stop being responded to at a certain point and call log if needed

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order for barbecue appliances on Aug 28, 2024. The items were in stock and ready to ship. We had not received them and called for a status on September 16, 2024. We were told they would ship on September 17. We called again on September 24 because the items still hadnt shipped. We cancelled the order that day and ordered from another vendor. On October 1, they shipped a part of the order that was cancelled. They provided return shipping on October 30, 2024. They received the appliances on November 6. On November 18, 2024, they told us we would be getting the refund in 5-7 business days. We have still not received the refund. We have reached out multiple times by phone and email and have been told the accounting department is swamped. The owner of the company does not return phone calls or respond to emails.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against ********** regarding a purchase and subsequent failure to refund for an undelivered product. On September 25th, 2024, I purchased a gas grill for $1,979.10 and an ice maker for $2,979.99. While the gas grill was delivered, the ice maker was never received.After numerous attempts to resolve the matter and receive the ice maker, I canceled the order on October 31. ********** assured me they would issue a refund for the ice maker within 10 business days. However, more than 20 days have passed, and I have yet to receive the ********* make matters worse, ********** has ceased responding to my emails and appears to be ignoring my attempts to resolve this issue. This lack of communication and failure to honor their commitments has been extremely frustrating and unprofessional.I am seeking the Better Business Bureau's assistance to compel BBQ Grills to fulfill their promise and issue the refund for the undelivered ice maker. I am prepared to provide all supporting documentation, including purchase receipts and correspondence, if needed.Thank you for your time and assistance.

BBQGrills.com is NOT a BBB Accredited Business.

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