BBB Business Review

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BBB Accredited Business since

Heartland Automotive Services d/b/a Jiffy Lube

Additional Locations

Phone: 8004177308798 Fax: (636) 946-4778 View Additional Phone Numbers 105 Decker Ct Ste 900, Irving, TX 75062 View Additional Email Addresses

Click for BBB Rating on Heartland Automotive Services d/b/a Jiffy Lube

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heartland Automotive Services d/b/a Jiffy Lube meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Heartland Automotive Services d/b/a Jiffy Lube. BBB serving Dallas and Northeast Texas has the full report as that BBB handles all complaints for Heartland Automotive Services d/b/a Jiffy Lube.

Additional Information

BBB file opened: January 01, 1984 Business started: 01/01/1984 Business started locally: 01/01/1984
Business Management
D'Evelyn Bartie, Guest Services Manager Eric Balven, Manager Tony Clark, Regional Manager Willis Cole, SM Michael Dees Jr., Manager Andrew Duncan, Store Manager Ryan Findlay Chuck Gamm Kevin Gundy, Store Manager Onteaser Hopson, Store Manager Ken Knackstedt, Manager Eric Maechling, Store Manager Manager Josh Marquardt, DM Edward Payden, Store Manager Nick Shryock, Store Manager Alishia Thompson, SM Lynn Tomai, DM Robert Ulianich Elizabeth Wood, Store Manager
Contact Information
Principal: D'Evelyn Bartie, Guest Services Manager
Business Category

Lubricating Service - Automotive Auto Repair & Service

Alternate Business Names
Jiffy Lube #1046 Jiffy Lube a/k/a Heartland Automotive Services

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.