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Phone: (212) 993-0300 Fax: (646) 217-4163 View Additional Phone Numbers 22 W 19th Street, 3rd Floor, New York, NY 10011
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Crunch Fitness include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||41|
|Total Closed Complaints||128|
Additional Complaint Information
Consumers report to the BBB that they have difficulty canceling their membership with Crunch Gym. Consumers allege charges are made to their credit cards after they have cancelled their membership with the gym, resulting in even more hardship when consumers attempt to get a refund. Consumers also report policies which make the cancellation process over-complicated.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Keith Worts, CEO
FITNESS CENTERS EXERCISE & PHYSICAL FITNESS PROGRAMS HEALTH & FITNESS PROGRAM CONSULTANTS HEALTH CLUBS
Alternate Business NamesAGT Crunch Acquisition LLC Crunch Fitness International
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview