BBB Business Review

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This business is not BBB accredited.

Crunch Fitness

Find a Location

Phone: (212) 993-0300 Fax: (646) 217-4163 View Additional Phone Numbers 22 W 19th Street, 3rd Floor, New York, NY 10011

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Crunch Fitness include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Crunch Fitness include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

126 complaints closed with BBB in last 3 years | 47 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 66
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 43
Total Closed Complaints 126

Additional Complaint Information

Consumers report to the BBB that they have difficulty canceling their membership with Crunch Gym. Consumers allege charges are made to their credit cards after they have cancelled their membership with the gym, resulting in even more hardship when consumers attempt to get a refund. Consumers also report policies which make the cancellation process over-complicated.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Crunch Fitness
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 09, 1999 Business started: 01/01/1989 in NY Business incorporated 09/11/2009 in NY
Type of Entity


Business Management
Mr. Keith Worts, CEO
Contact Information
Customer Contact: Ms. Jasmine Vega
Principal: Mr. Keith Worts, CEO
Business Category


Alternate Business Names
AGT Crunch Acquisition LLC Crunch Fitness International

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.