Business ProfileforDollar General

On August 25, 2024, I made a purchase of $42.49 at Dollar General Store #*****. I had signed up for an account on their website that day in order to utilize their digital discounts. i added a coupon for $10 off a $40 purchase. At the checkout, I entered my phone number and asked the cashier about the $10 coupon; the cashier did not seem to understand, and I did not receive the $10 coupon.On August 25th, the same day, I sent a complaint to Dollar General customer service via email, with a screenshot of the receipt. They responded two days later requesting my phone number, which I provided.On August 29, 2024, a member of their ********************* Team, *****************************, responded by accusing and blaming me for failure to enter my phone number at the register, stating that there were no transactions under my account number and that since I must have not entered or incorrectly entered my phone number, they are unable to reimburse for the coupon. I am able to verify that I did enter my phone number correctly, as the ************* on the website, shown after logging in to my account, matches the "Savings" on the receipt; this data could not exist if I hadn't entered my number correctly.It is clear that Dollar General is providing these coupons without intent to pay them out, and should discontinue advertising with false claims of discount.