Business ProfileforStamps.com
At-a-glance
Customer Complaints
719 complaints closed in last 3 years
150 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 1990 E Grand Ave, El Segundo, CA 90245-5013
- Years in Business:
- 26
- Business Started:
- 2/2/1998
- Business Incorporated:
- 2/2/1998
- Accredited Since:
- 11/3/2000
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Stamps.com Inc.
- Related Businesses
- Business Management
- Ray Ortega, Director of Customer Care
- Contact Information
Customer Contact
- Ray Ortega, Director of Customer Care
- Additional Contact Information
Phone Numbers
- (888) 434-0055Other Phone
- (888) 434-0055
Customer Complaints
719 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Customer Reviews
719 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michael C
08/26/2024
Stamps.com Response
09/05/2024
Thank you for your feedback and we can see why that would be upsetting. We apologize for any misunderstanding. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 8/11/23. Rest assured that we have refunded $271.57 to you today.
The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions
We never charge people without their full agreement during our online registration process. *********** fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.
We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
If we can help you any further, please let us know.
Sincerely,
The Customer Support Team
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