Business ProfileforLending USA
At-a-glance
Customer Complaints
72 complaints closed in last 3 years
24 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 15303 Ventura Blvd #850, Sherman Oaks, CA 91403-6630
- Years in Business:
- 17
- Business Started:
- 5/16/2007
- Business Incorporated:
- 5/16/2007
- Accredited Since:
- 8/2/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 7:00 AM - 6:00 PM
- T:
- 7:00 AM - 6:00 PM
- W:
- 7:00 AM - 6:00 PM
- Th:
- 7:00 AM - 6:00 PM
- F:
- 7:00 AM - 6:00 PM
- Sa:
- 7:00 AM - 4:00 PM
- Business Management
- Mr. Camilo Concha, President
- Mr. Chris Inman, Director of Customer Service
- Contact Information
Principal
- Mr. Chris Inman, Director of Customer Service
Customer Contact
- Mr. Chris Inman, Director of Customer Service
Customer Complaints
72 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
187 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Christine B
08/15/2024
Lending USA Response
09/06/2024
Thank you for reaching out and sharing your feedback. We received your Better Business Bureau review dated August 15, 2024, and after carefully reviewing your concerns, we are pleased to address them in this response. Please note, this letter is meant to address your inquiry and is not an attempt to collect debt.
Were sorry to hear about the challenges you experienced with the auto-pay feature on your loan. We understand how important it is for payments to be processed smoothly, and were glad to inform you that the issue with payments not being processed on the 30th has been resolved. Our auto-pay system is now functioning as expected.
Regarding the double deduction on the 15th, we regret any inconvenience this may have caused. Weve taken steps to ensure that such situations will not happen again. As per your request during your recent phone call, weve confirmed that both auto-pay schedules on your account have been cancelled.
We appreciate your patience and understanding as we work to improve our service. If you have any further questions or need additional assistance, please feel free to reach out to us via email at ****************************************** or call us at **************.
Thank you again for bringing this to our attention. We value your feedback and look forward to serving you better.
Sincerely,
LendingUSA
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