Share
Business ProfileforMicro Center Computers & Electronics
Computer Hardware
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
At-a-glance
Related Categories
Overview
The scope of this report concerns Micro Electronics, Inc. headquarters, the Micro Center Online store, and all Micro Center retail stores nationwide.
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 4119 Leap Rd Micro Center Corporate Headquarters, Hilliard, OH 43026-1117
- BBB File Opened:
- 9/30/1980
- Years in Business:
- 35
- Business Started:
- 6/27/1988
- Business Started Locally:
- 4/1/1980
- Alternate Business Name
- Micro Center
- Micro Electronics, Inc.
- Micro Center Retail Stores
- Hours of Operation
Primary
- M:
- 10:00 AM - 7:00 PM
- T:
- 10:00 AM - 7:00 PM
- W:
- 10:00 AM - 7:00 PM
- Th:
- 10:00 AM - 7:00 PM
- F:
- 10:00 AM - 7:00 PM
- Sa:
- 10:00 AM - 6:00 PM
- Su:
- Closed
- Business Management
- Mr. Albert Rogers, Customer Relations Manager
- Mr. Chris Tripodo, General Manager - Mayfield Heights, OH
- Mr. Richard Mershad, President & CEO
- Mr. Tom Welsh, General Manager - Columbus, OH
- Mr. Andrew Burris, General Manager - Marietta GA
- Mr. Coy Stephens, Operations Manager - Columbus, OH
- Mr. James Brady, Operations Manager - Mayfield Heights, OH
- Mr. Dan Ivy, Retail Sales Manager - Marietta GA
- Mr. Mike Grant, Operations Manager - Marietta GA
- Ms. Demara Leos, Knowledge Manager - Marietta GA
- Mr. Jeff Solheim, Retail Sales Manager - St. Louis Park, MN
- Mr. Mike Ward, Operations Manager - St. Louis Park, MN
- Mr. Brent Wilker, Knowledge Manager - St. Louis Park, MN
- Mr. Dedrick Swain, General Manager - Duluth, GA
- Ms. Belynda Green, Retail Sales Manager - Duluth, GA
- Mr. Richard Thomason, Operations Manager - Duluth, GA
- Mr. Kenneth McAlexander, Knowledge Manager - Duluth, GA
- Mr. Joe Benincasa, General Manager - Fairfax, VA
- Mr. Jeff Katz, Retail Sales Manager - Fairfax, VA
- Mr. Abdull Gharzai, Operations Manager - Fairfax, VA
- Mr. Kenneth Brasington, Knowledge Manager - Fairfax, VA
- Mr. Jorge Alvarado, General Manager - Rockville, MD
- Mr. Marc Siegel, Retail Sales Manager - Rockville, MD
- Ms. Jackie Joiner, Operations Manager - Rockville, MD
- Mr. John Herron, Knowledge Manager - Rockville, MD
- Mr. Guy Stratton, General Manager - Houston, TX
- Mr. Mark Lucas, Operations Manager - Houston, TX
- Mr. Matthew Robinson, Knowledge Manager - Houston, TX
- Mr. Martell Lucas, General Manager - Towsend, MD
- Mr. Matt Jaquess, Retail Sales Manager - Towson, MD
- Mr. Don Johnson, Operations Manager - Towson, MD
- Mr. Edward Talhame, Knowledge Manager - Towson, MD
- Mr. Jim Bentinck, Retail Sales Manager - Dallas, TX
- Ms. Colleen Flanagan, Retail Sales Manager - Dallas, TX
- Mr. Brandon Green, Knowledge Manager - Dallas, TX
- Mr. Brian Stranges, General Manager - Denver, CO
- Mr. Jonathan Eusebio, Operations Manager - Denver, CO
- Mr. Michael Portnoy, Knowledge Manager - Denver, CO
- Mr. Chuck Hutchinson, Knowledge Manager - Mayfield Heights, OH
- Mr. Charles Wilson, Knowledge Manager - Mayfield Heights, OH
- Mr. Mike Ellis, General Manager - Madison Heights, MI
- Ms. Colleen Niemiec, Operations Manager - Madison Heights, MI
- Mr. Greg Moore, Knowledge Manager - Madison Heights, MI
- Mr. Bruce Stern, General Manager - St. David's, PA
- Mr. Alex Stabinski, Retail Sales Manager - St. David's PA
- Mr. Jeff Kemper, Knowledge Manager - St. David's, PA
- Mr. Daniel Gallo, General Manager - Paterson, NJ
- Tahnee Nolasco, Retail Sales Manager - Paterson, NJ
- Ms. Lois Garda, General Manager - Yonkers, NY
- Mr. Richard Cardenas, Retail Sales Manager - Yonkers, NY
- Mr. Robleh Gulaid, Operations Manager - Yonkers, NY
- Mr. Arse Askarya, General Manager, Cambridge, MA
- Mr. Juan Cabrera, Retail Sales Manager - Cambridge, MA
- Mr. Peter Donoghue, Operations Manager - Cambridge, MA
- Mr. Charles Coleman, Knowledge Manager - Cambridge, MA
- Mr. Tom Eckert, General Manager - Westbury, NY
- Mr. Daniel Martins, Retail Sales Manager - Westbury, NY
- Mr. Robert Mucaria, Operations Manager - Westbury, NY
- Mr. Patrick Raeihle, Knowledge Manager - Westbury, NY
- Ms. Layda Cardoso, General Manager, Westmont, IL
- Miss Katie Ryza, Retail Sales Manager - Westmont, IL
- Mr. Leo Chavez, Operations Manager - Westmont, IL
- Mr. Nicolas Carranza, Knowledge Manager - Westmont, IL
- Mr. Jeff White, General Manager - Sharonville, OH
- Ms. Tonya Johnson, Operations Manager - Sharonville, OH
- Mr. Matt Lyons, Knowledge Manager - Sharonville, OH
- Aaron Nolte, General Manager - Brentwood, MO
- Mr. Scott Youngblood, Operations Manager - Brentwood, MO
- Mr. Jim Rhodes, Knowledge Manager - Brentwood, MO
- Mr. Chris Olexa, Retail Sales Manager - Tustin, CA
- Ms. Jessica Nelson, Knowledge Manager - Tustin, CA
- Mr. Matt Webb, Retail Sales Manager - Columbus, OH
- Mr. Glen Rorison, General Manager - Chicago, IL
- Mr. Edcular Crenshaw, Retail Sales Manager - Chicago, IL
- Mr. Roger Lewis, Operations Manager - Chicago, IL
- Mr. David Bruno, Knowledge Manager - Chicago, IL
- Ms. Susan Hall, General Manager - Overland Park, KS
- Mr. Jim Zehren, Retail Sales Manager - Overland Park,KS
- Mr. Keith Savasten, Knowledge Manager - Overland Park, KS
- Contact Information
Principal
- Mr. Richard Mershad, President & CEO
Customer Contact
- Mr. Richard Mershad, President & CEO
- Additional Contact Information
Fax Numbers
- (614) 850-3001Primary Fax
- (614) 326-8517Other Fax
Phone Numbers
- (614) 326-8500Other Phone
- (614) 850-3036Other Phone
Website Addresses
- (614) 850-3001
Customer Complaints
143 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 14th, 2024, I went to purchase brand new parts for a PC at Micro Center. When we went to check-out, the sales person asked if we wanted protection on the motherboard, CPU and the graphics card. We went ahead with the protection plans and the total came out to be $2,143.11.
After building the PC, we tried to connect it to the monitor, but weren't getting any signals. Thinking there may be an issue with some part, we went back to Micro Center on April 21st, 2024 to get it checked. Despite having the protection plan, I was told that the diagnostics will cost $40 and that there will be a repair fee. However, I went ahead with the diagnostics and was told that the issue was the screws we used to mount the motherboard (the screws were the ones that we originally received with the motherboard). The cost to re-screw was $75. When I asked if that was covered by the protection plan, I was told that there is nothing wrong with the hardware, and labor isn't covered by the plan.
After we brought the reparied PC back home, we tried installing the OS, which I had also bought from Micro Center. It immediately started to show error messages. After working with Microsoft to try to resolve the issue, they ultimately thought it was a hardware issue and needed to go back to Micro Center.
When I told Micro Center of the issue, they mentioned that there is another $40 diagnostics fee and cost of repair. I asked if I could return everything given it is within the 15 - 30 day window they advertise. I was told that there will be a $130 disassembly fee for the return.
We took the PC back to the store on April 23rd, 2024. They offered to do free diagnostics because they thought they can just re-image the OS. They later texted and told us all the parts were damaged, and that they may not be able to accept the returns, despite being told there was no issue with the hardware just 2 days earlier (we hadn't touched the hardware since then).
Read MoreCustomer Reviews
63 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mark W
1 star
04/26/2024
Bought a what's supposed to be a new CPU from Micro Center store in Indianapolis, IN. I went home to find out the CPU I bought was 14900K instead of 14900KS. The CPU box indicated KS, but what's inside was a used 14900K instead.
I went back to the store and they denied fixing the issue, accusing me of lying and asked me to leave the store. I'm out of $700 and with a lower grade used CPU instead.
Never again! They might truly have better prices, but when you need to count on Micro Center, it is not stand behind its sale.
Micro Center Computers & Electronics Response
05/07/2024
Mr. Wiley reached out to us via social media. We have informed him that the unit was sold as new in a sealed package. We declined the return due to the serial number not matching that on the box that was sealed at the time of sale.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.