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Find a Location

Performance Chrysler Jeep Dodge Columbus has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPerformance Chrysler Jeep Dodge Columbus

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/22/2010

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Automotive retail sales and service

    Products & Services

    Automotive retail sales and service

    Business Details

    This is a multi-location business.

    Find a Location

    Performance Chrysler Jeep Dodge Columbus has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1130 Auto Mall Dr, Columbus, OH 43228-3661
      BBB File Opened:
      6/7/2010
      Years in Business:
      16
      Business Started:
      2/7/2008
      Accredited Since:
      6/22/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Performance Chrysler Jeep Dodge
      • Performance Chrysler Jeep Dodge
      • Performance Chrysler Jeep Dodge RAM
      • PCJD, LLC
      • Performance CJD Columbus
      Business Management
      • Mr. Michael Dever, President
      • Mr. Bruce Daniels, Director of Operations
      • Mr. Ted Johnson, General Manager
      • Mr. Drew Haag, Sales Manager
      • Ms. Kathy Shewak, Executive Administrator
      Contact Information

      Principal

      • Mr. Michael Dever, President
      • Mr. Bruce Daniels, Director of Operations
      • Mr. Ted Johnson, General Manager

      Customer Contact

      • Mr. Bruce Daniels, Director of Operations
      • Mr. Drew Haag, Sales Manager
      • Ms. Kathy Shewak, Executive Administrator
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      22 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/11/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      On 03/08/2024 I took my vehicle in for routine oil change, tire rotation service and had asked to have the spark plugs changed. Service Advisor was **** ******** I was provided a written estimate of $310.16 which I signed I received a phone call a few hours after dropping my vehicle off for 8:15 service appointment asking if I wanted additional services completed - change transmission fluid change brake fluid change oil filter housing and was provided estimates for each of these new suggestions which I declined. Upon service being completed I showed up to pick-up my vehicle and was then charged $714.28 which was $404 above the written estimate. I asked the service provider why the cost was so high and why did he not tell me the estimate price was changing so significantly, over double the estimate price. I would have certainly declined the service and only had the oil change and tire rotation completed. His reply was that he assumed I knew the cost, which my reply was no I did not I had signed an estimate for $310.18 so I certainly did not expect a final cost $404.00 above the written estimate. I feel as though I should not have been held liable to a full $404.00 charge above the written estimate, If the coast was going to increase so significantly I should have been provided that new estimate and asked if I wanted to continue as the service advisor certainly called me to try and have additional work added which was to increase the costs... I specifically said to only perform what I had signed for on the estimate. I do understand that estimates can and will change but increasing over $400 from the written estimate with no additional services is extreme. I should have been consulted on the extreme increase over the written estimate, better yet why wasn't the higher end cost provided on the estimate to begin with. I have no trust in this organization at this point to do the right thing
      Read More

      Customer Reviews

      6 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathleen T

      1 star

      02/21/2024

      Bought a 2023 Jeep Cherokee in September, 2023. Salesman ***** ******* told me if I filed my husband’s military paperwork that I would get a $500 military rebate. I filed the paperwork, ***** failed to file it. The rebate code expired. I had to refile the paperwork & gave it to ***** ******** this time. Again it has not been filed & the rebate company says they are waiting on the dealership to file the paperwork. The dealership refuses to do any follow up & I’m still out my $500. Totally unacceptable that they treat their military customers this way. The dealership has totally slacked on their responsibility to me.

      Local BBB

      BBB of Central Ohio

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