Business ProfileforFirst Texas Honda

I purchased a Honda Pilot Elite as a company vehicle. The driver seat is very uncomfortable. Upon sharing my concerns with the dealership, I was told that perhaps I am "sensitive". I have had others drive the vehicle since and no I am not losing my mind. There is a manufacturer defect in the seat. I decided to run an experiment.....I had a 100% Honda lover, has a honda with no knowledge of the problem. He reported that there is something "strange" with the seat. Should be an 8 way with lumbar for an ELITE, but does not work correctly.The seat is defective, the dealership said this is normal due to cool seats and air bladders in the seat. I have ***** SUV with A/C seats, no problem. Own a Jeep with cooled seats, no problem. A friend that drove this new Honda owns a ****** SUV with cooled seats, no problem. The dealership offered to buy back for 5K less than what I paid or I could go have a custom seat installed another 4-5K. And this is Honda's Elite. This SUV was purchased as a company car through Honda Business Account. Our company purchases cars and trucks through our fleet accounts and interact with dealerships more than the average buyer. Upon sharing my concerns with this dealership (first time to purchase from this dealer) I did not feel heard and the problem was not addressed. It was more we will purchase back at 5K less (which is a 10K loss with TTL for our company) or you can deal with it yourself. WOW Company Business Owners....Beware When I was finally able to speak with a sales rep, I requested that they address my concerns. If not, I would like to rescind my purchase and return the car, note there is less than 200 miles on this vehicle. ****** basically said that it was my problem, I purchased and have possession of the vehicle. I immediately contacted our corporate lawyer (more money to shell out) and he provided to the dealership, a notice to rescind. ******** comments clearly communicated to our company that Honda is not geared to support corporate accounts.

*****, thank you for being our client. We want all of our guests to have an exceptional sales experience with us, so we are disappointed to know this is the impression you were left with. This situation was concerning to us, so our team was eager to investigate right away. After comparing the seats in your vehicle to the seats in a Pilot of the same trim level, we were unable to identify a difference. If the seat is defective, the best course of action would be to bring the vehicle in for service so we can address the issue. If you have any additional questions or concerns, please do not hesitate to contact me directly at ************************************** I am always happy to help in any way I can. Thank you, and have a wonderful day. - *******************, Service Director