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Find a Location

Austin Subaru has 1 locations, listed below.

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    Business ProfileforAustin Subaru

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8100 Burnet Rd, Austin, TX 78757-7774
    BBB File Opened:
    4/1/2020
    Years in Business:
    45
    Business Started:
    9/22/1978
    Business Incorporated:
    9/22/1978
    Type of Entity:
    Corporation
    Alternate Business Name
    • Continental Cars, Inc.
    • Continental Automotive Group
    Business Management
    • Mr. Timothy Shook, COO
    • Mr. Chris Hudson, General Manager
    Contact Information

    Principal

    • Mr. Chris Hudson, General Manager

    Customer Contact

    • Mr. Timothy Shook, COO

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Several years ago I purchased two vehicles from this business. Within a year electrical problems started. Passenger side window will not roll down on my STI, driver side window and AC issues on the outback. I spent $300 on a new battery in May of 2023, but by November of 2023 the battery was dead again. This is clearly because of an electrical issue. The sales person I worked with shirked all responsibility and put the problem back on me. Basically belittled me by saying the car needs to be driven more. I informed him I have been driving that car daily, but he didn't respond. You would think a brand new car would last longer than 10K miles, but my car didn't even hit the 10K ***** I have bought new chevrolets, fords and mitsubishis that never gave me any issues. Countless used cars and never had issues. Clearly this dealer knows they are selling sub par cars. The battery is the best clue. A mechanic explained to me they sold it with a poor battery and its funny the warranty is up to **** miles. They are selling bad batteries with a warranty that they never have to honor. Although I doubt they honor any warranties. Their service department is always busy, I wonder why?Austin Subaru needs to step up and do the right thing. I bought two cars from them in 1 day. You'd think they would value me as a customer, but they don't. They need to repair my car at no cost to me and guarantee it won't have any further issues for 100K miles. They either need to come get my car as I cant even start it and they need to provide a rental for however long it takes to repair. I dont care about warranties or any of the tactics they will use to sidestep being honorable. I want my car fixed at no cost of inconvenience to me because they knowingly sold me a lemon and it is on them to correct their malicious actions.
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    Customer Reviews

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