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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Reviews

This profile includes reviews for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • Cibc

      5 Fl 400 Burrard St Vancouver, BC V6C 3A6

    • Cibc

      796 W Broadway Vancouver, BC V5Z 1G8

    • Cibc

      PO Box 1235 Stn Main Coquitlam, BC V3J 6Z9

    • Cibc

      300 - 177 Victoria St Prince George, BC V2L 5R8

    Customer Review Ratings

    1.16

    Average of 59 Customer Reviews

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    Leave a Review

    Review Details

    • Gary S

      Date: 08/01/2024

      **** ** * ******** ************ In 2021 the bank ********** failed to notify the credit bureau that when I sold my house I paid off in full a line of credit of $104,000. The bank lost record of a **** replacement that was lost. The bank transferred my debt to a new **** card but did not close the old **** card and left it as being still active without payment . The **** card number was lost in the banks records. It appeared that in the credit bureau that I was delinquent $110,000. I had to borrow money privately at 10% for one year. I filed a complaint with client services and was ignored but with persistence of three months the bank offered me $200 as compensation!
      This offer was an admittance of wrong doing so I am going to proceed with litigation ******* *********** *** ****** ******* ****** ** ** *** ***** ********** ********** *** ** * ******* ** *** ***** ** ****** ***** *********** ******* ** *** *** ****** ****** ** ******** ** *** ***** *** ***** **** * **** ** ********* ***** ** *** ****** *******

    • Michael L

      Date: 13/12/2023

      Just wondering why I had to wait 63 minutes for phone service? Hard to believe that I patronize an institution that totally hates its clients. Shame on me

    • Maurice L

      Date: 11/12/2023

      My brother in law passed away and I’m his executor. I notified CIBC and directed them to maintain the automatic payment for his house insurance, electricity, gas, water/sewer… they canceled all the payments without consulting me…
      What can I say I’m heart broken.

    • Helene G

      Date: 05/12/2023

      Asked to close account over 1.5 years ago. Find out I am still being charged monthly for 1.5 years yet NEVER used the account, because it was never closed. When I tried to rectify the situation I paid 160.00 and was offered 80.00 rebate to pay for service fees that still left in overdraft in the hundreds because of their service fees?

    • Fred T

      Date: 05/12/2023

      Dec. 5/23 Someone got into their financial system and used my credit card about 3 weeks ago and I still can't get this resolved by just simply canceling my card with them, in other words they won't let me, I continue to receive mail in French after telling them I do not read nor write in French, their hold time are close to 2 hours during the evening, my experience with them has been nothing short of a nightmare, *** ****** ****** ** **** ***** ** ***** ******** ******* ** **** ***** ***** ***** ******** **** *****

    • Gilles G

      Date: 28/11/2023

      Nov. 28th 9h00: I called the call center and, after 2h35, I hung up without having been answered.
      Nov 28 15h00: I called the call center amd, afeter 39 min, they hung up without having been answered.
      Nov 28th 15h30: after 13 min., they hung up again.
      CIBC could have a much better service.

    • Russ T

      Date: 27/11/2023

      ********** ******* * ***** *** ***** ***** ***** **** **** ***** ** ** *** ** ******* I've been a customer for over 20 years and have worked at tge sane place of employment for 5yrs with my pay being direct deposited, it has been 5 days since my employer sent the $$ to cibc and cibc has yet to deposit it in my account. As soon as I receive my money I will be withdrawing it as well as my investments and will be switching financial institutions. *********** ********** **********

    • elizabeth n

      Date: 14/11/2023

      **** ***** *** *** ****** ***** ********** The staff is lacking in execution and now to retrieve.

    • DEVIKA A

      Date: 09/11/2023

      CIBC CUSTOMER SERVICE ****** WHENEVER I CALL I STAY ON HOLD FOR OVER 50 MINS
      * **** ***** ** ** ****** ** ***** ** **** ***** ******* ** ****** * ******

    • Lilia P

      Date: 30/10/2023

      What happened to call customer service? ****** . 2 hours on the line waiting to report suspicious transactions. *** ******** ******* ****** **** ****** ** ** **** ** ****** *** **** *

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