We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Reviews

This profile includes reviews for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      PO Box 4058 Station A Toronto, ON M5W 1L8

    • Cibc

      400 Burrard St # 1200 Vancouver, BC V6C 3A6

    • Cibc

      1410 3rd Ave Prince George, BC V2L 3G2

    • Cibc

      3 Fl 400 Burrard St Vancouver, BC V6C 3A6

    Customer Review Ratings

    1.16

    Average of 59 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Abdelfetah A

      Date: 05/06/2024

      I don't recommend CIBC ** *** *** ******** ** ****e customer service is bad and their GLOBAL MONEY TRANSFER ** ****.
      I'm waiting for my transfer since May 24 and it wasn't transferred till today June 5, 2024.
      I called them on May 29, Jun 1 and Jun 3 and June 5 and every time this asking me new information and telling me it will take 10 business days to be processed.
      This is big problem by CIBC.
      ********** ***

    • Brigitte H

      Date: 03/06/2024

      CIBC just lost my business.
      Once I get my money, RRSP for financial hardship, I’m closing all accounts.
      I’m so disappointed. They used to be awesome. I never had a problem until now.
      I have worked with Rani (clearbrook Branch now) for years. Now it seems like I don’t matter. I’ve been with them for over 30 years.
      What was supposed to be a 2 week wait turned into a 4-5 week wait and I’m still waiting. I think I’m 9 weeks now. A few days before my vacation week 5, Rani tells me I have 3 documents to sign and get notarized. She just found out. She didn’t know.
      Then I send them to Rani she tells me she’ll keep me posted. It’s been over 2 weeks and I haven’t heard from Rani.
      I would think she would have gone back weekly to question the delay and send me an update but I’ve yet to hear anything.

    • Redwan M

      Date: 15/05/2024

      * ******** ************ * ***** *** ****** ****** ** ** ******** **** **** ******** I did business with them 15 years, when I couldn’t get them to give me a mortgage rate same as their competitors, I had to leave, ****** **** **** ******* ******* ***** ***** ***** They reported a none payment on my mortgage to credit bureau even though my mortgage was on a process of transfer. They made the transfer process very difficult. My credit score lowered by 50 points as the result. **** **** **** **** *****

    • Natalya K

      Date: 03/05/2024

      Cibc bank ** **** ********* their programs don’t work well at all. the manager who has been helping me for 5 months is really trying to help me, for which I am very grateful to her, this is the person who really works and does her job 200%, but I can’t get my money, my ********** money is stuck in the bank, which they don’t have the right to keep it in the bank, there are always reasons that the programs do not work, **** ** **** ***** *** ***** * ****** ***** ********* ** ** ***** ***** *** **** **** *** **** **** ** *** where to go to ask for help is not known.

    • erhan b

      Date: 23/04/2024

      Requested a new card. It arrived, set the new pin online. And it told me I need to go to the ATM. I did, the ATM captured my card and did not return. I called CIBC to cancel the card and they said they are not giving my $67 cash back. I am not working with CIBC again.

    • Sarah S

      Date: 17/04/2024

      Will never bank with CIBC again. I switched 2 mortgages over to them a few years back and have had the worst experience. The customer service is so poor, it's actually unbelievable. Phone calls aren't returned, meetings get canceled and then can't get a hold of the person to rebook. On top of this there is no accountability when given the wrong information. ***** ***** **** ********* **** *** ***** **** ******** ***** **** *** *** **** *********  Will never recommend them and are in the process of changing banks

    • Rob F

      Date: 16/04/2024

      My experience dealing with CIBC was abysmal. From branch managers not returning phone calls to delays in getting replies, they could not care less. Filed a complaint and they never addressed it. **** ** ****** **** **** ** * *******

    • Agnieszka L

      Date: 06/03/2024

      **** **** ** * ***** They cut back your credit limit by 50% in 6 months if you don't use your credit card enough but than to increase your limit again is only by 30%. Also, if you are looking to transfer your balance by any chance, don't forget you can only transfer up to 50% of your balance! They also wouldn't advise you that the transfer was declined, *** **** ** ***** ********** **** ** ***** *** **** *** **** ****. Unbelievable, * ** **** *** *** **** **** ***** ******* ************ *** ***** *** ** ********** **** ****. But the best by far is that you cannot withdraw money with the CIBC teller if the card doesn't belong to CIBC..***** * *** ** **** *** **** ** ****** *** *** **** ****** *** ******* **** ******** * **** *** ** ***** **** ***** **** * ***** ****** *** ** ********* **** **** * **** **

    • Robert K

      Date: 18/01/2024

      Sold my home, cibc manager told us there would be a pre payout penalty, that's a norm in the industry. Cibc manager said it would be 3 to 4 months interest penalty, very common. Our penalty based on that would be approximately 3k. Day of closing we find out they were taking 20k!. After speaking to a couple people at cibc they said there was clearly a misunderstanding and they would be looking into it. After 2 weeks they stopped talking to me, then they closed out my accounts. To this day they have not tried to fix it

    • Mark R.

      Date: 09/01/2024

      ***** **** **** ** ********.Ongoing staff changes with declining capabilities. ******** attempts at making appointments with a financial advisor unsuccessful. Call to telephone banking, no appointments available. Nearest financial advisor assigned to me is at another branch in another city.Mistakes made on rrsp transactions with incorrect dollar amounts staff errors.Incorrect advice provided by staff for services that were actually not available. In the past 10 years I have dealt with over 20 different advisors at the same branch as the previous advisor I spoke with was no longer there.Worst banking experience in my lifetime.

    CIBC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.