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Business Profile

Delivery Service

PDN Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to receive an important package delivered by them over a week ago. They attempted to deliver my package, citing that I did not answer the buzz or a knock on my door--however, they never attempted to buzz me. I have been attempting to contact them by phone and email daily since this happened and have not received any response. I am currently seeking a refund from the place I ordered from since it is impossible to figure out where my package is.

  • Initial Complaint

    Date:27/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order someone and PDN express is the local logistics that may package was giving to. It has been out for delivery for a week now and there phone number dont work and I have emailed a number of time with no response. ******* is only 45 minutes away and an 1 day shipping point. After looking this company up I have found that a number of people have had the some problems and there shipment get sent back or delivered to some where else. The company that I purchased something from over seas had contacted the shipping company they use to get an update and they have not heard back. Here is my tracking number for my shipment.

  • Initial Complaint

    Date:27/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on **** on May 18th, and it was shipped through PDN express. They claimed to have attempted a delivery on June 12th 9:30am, but I never recieved a call to my apartment's buzzer. There have been no tracking updates since this delivery attempt - and any attempt to reach out to them through email or phone has been ignored.

  • Initial Complaint

    Date:27/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PDN express has had limited to no contact in reference to delivery to my package. My package is thousands of dollars worth of money and they have held it at their ******* warehouse for almost a month. I have called their number and NOBODY picks up, you cannot leave voicemails either. I got ONE email response after demanding a response or I'd contact the BBB and they told me to stop sending duplicate emails. They updated the tracking to say they "failed to deliver" BUT THEY NEVER DELIVERED OR TRIED. I don't live in ******* yet my package is in ******* still. No contact whatsoever. ******** company, no responses, no phone lines, no updates. I need my package delivered.

  • Initial Complaint

    Date:25/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered crafting supplies for myself and my children and my items have said out for delivery 3 times now and still not delivered it has been 8 days since they received my package. The phone number for contact does not work and they do not respond to any emails

  • Initial Complaint

    Date:23/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting for my packages for over 3 weeks know and just today they said address cannot be found which they are lying. Can you help me get my packages

  • Initial Complaint

    Date:23/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* has had my pkg since May 30th. The phone number goes to no one and you cannot leave a message. They do not answer emails. I got one response from them after sending many emails. They only responded once I mentioned scam but the response was just sorry. No resolution no date for delivery of my pkg. They did not leave a name in the email. My order status did change to out for delivery June 14th after I mentioned scam but as of June 20th they have not delivered. It still says out for delivery. They are in ******* I am in ****** 2 hours away. They have no address listed so you cannot even go and pick up your pkg. It seems the business is a scam. They get your pkg but never deliver.

  • Initial Complaint

    Date:20/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Package arrive to PDN Express in ******* on May 22 2025. They then held the package for 16 days before claiming it was out for delivery after being contacted multiple times by the business the package originated from. I have still not received my package. I have tried multiple times to call them from both ************ and **********. Both numbers do not ring they simply say cannot receive messages and hangs up. I have sent approx. 4-5 emails to *******************@************************** and they have not responded. I even tried messaging through ******** and it has gone unread. I have read 100s of similar complaints online regarding this same issue of not receiving packages. I have no way to contact this company as these are the only options available on their website. I want an update on my package. I feel like this company is a scam and is stealing packages.

    Customer Answer

    Date: 14/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:18/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered stuff online for Fathers Day, it was gifts. It has been in transit with pdn express for 29 days and has been out for delivery since June 6th 2025 with no updates since and has not been delivered

  • Initial Complaint

    Date:17/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PDN Express has decided that my address is undeliverable. There tracking # for my package is VR736415247YP.I have tried numerous times to phone and email the company to get an address where I can pick up the package. They will not respond

PDN Express is NOT a BBB Accredited Business.

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