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Business Profile

Delivery Service

PDN Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** has had my package in ******* since August 2nd. I purchased a custom product from **** and it was sent through this company. *** has not responded to mine or the sellers emails and their phone number does not work. When I ******* this company, there are many post about this company being a scam.

  • Initial Complaint

    Date:14/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So i ordered from a company who used pdn express as the shipper.. they've had my package for a while now and won't deliver it.. I emailed them ... no response I call them there phone is off.. ill attach tracking number with this website **************************************

  • Initial Complaint

    Date:13/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 19th, 2025, I purchased custom made suspenders with custom made wooden box on Etsy for my five (5) groomsmen to wear at my wedding on August 23rd, 2025 The supplier used PDN Express to ship my order. PDN Express's tracking states that they received the package information on July 21st and that the package made it to ******* on July 31st, 2025. Since July 31, 2025 there has been no further update on PDN Express's tracking page for my package. On August 10th, 2025, I emailed PDN Express customer service regarding my concern of the package requiring payment for customs, and asked for further instructions on how to proceed. No response was provided. On August 11th I searched reviews on PDN Express, to which there are many negative reviews. Many of the reviews state that they intentionally delay shipments outside of the City of *******. I requested that my package be shipped to the City of **************, which is approximately 1 to 1.5 hour drive from *******. On August 12, 2025 I sent a follow up email asking that PDN Express provide a location where I can pick up the package in the event they cannot deliver it in time and explained the importance of the package. Again, I received no response. I paid $231.18 CAD for my items and I am expecting to incur approximately an additional $339.00 to purchase suspenders for my groomsmen because my package did not arrive on time. This has caused undue financial hardship and stress.

  • Initial Complaint

    Date:12/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package that was handed over to the PDN express location in ******* on August 1. I have not received any further update on my package. Their phone numbers are not in service and they have not responded to the email that I had sent asking for an update. I have added my tracking number below. PDN0027211793 This is a customized ************************ for my daughters 1st baseball game on Sunday. If it does not arrive prior to then my money has gone to waste.

  • Initial Complaint

    Date:08/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the intended recipient of a package being delivered by ************************* address is:******************************************************* The tracking number is: PDN0017766821 I have been waiting for the delivery of this package, but I have received no updates or contact from PDN Express. They didnt even attempt to deliver the package they just marked my address as Incorrect Address - Undeliverable.I have tried to call the phone numbers listed on their website and sent emails to their official contact address, but no one has responded.The shipping company claims the address is invalid, but I confirm that the address is correct and I have received mail and deliveries here in the past with no ******** is extremely frustrating not to be able to speak with a representative or get any status update. I expect my package to be delivered promptly or at least a clear explanation from the company.I am filing this complaint because I feel I have been ignored as a customer, and I am asking ******************** to help escalate this issue to PDN Express.Thank you.

  • Initial Complaint

    Date:14/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item that was to be delivered locally by PDN express. It has not been delivered as yet.According to ******* tracking, the item is being returned to sender. The attached is a copy of the tracking shown on Universal Parcel tracking. I have sent several emails thelast of which read as follows:"May I ask the status of this shipment? You claimed your previous delivery attempts failed because no one answered your driver's call. Your driver must have made a mistake because I was home and on my porch at the supposed times.Would you please deliver the item ASAP."I have had no replies and there is no answering to telephone calls.

  • Initial Complaint

    Date:11/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package for $274 USD which comes out to $375 CAD. *** has had my package for a week now as of June 3rd, 2025. I have been tracking my package 4PX3001837309127CN and there is no updates. I have emailed them three times as of today July 11th, 2025 with no response. I have checked ******** and it seems as if this is an ongoing problem with this company. I just want my package delivered.

  • Initial Complaint

    Date:09/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 3, 2025, and paid CA$158.22 for a ring intended for my wife. The seller shipped the item using PDN Express, the shipping company involved in this dispute.PDN Express has not made a proper effort to complete the delivery. They are currently holding onto the package and have not contacted me by phone, despite previously agreeing via email to call me before delivering the item. This arrangement was made in good faith because my apartment's call box was not working at the time. I made it clear that I would need a call in order to retrieve the package downstairs. The call box has since been fixed as of this week, but PDN Express has still failed to make any attempt to contact me or deliver the package.This delay and lack of communication has caused unnecessary stress and inconvenience. I have paid for this item and expect it to be delivered as agreed.

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are significant delays with package delivery. The company has no customer service number or contact information for customers to inquire about their packages. I have 11 packages that are with PDN and none of them have been delivered. This company makes themselves out to be express delivery service. However, the they are not delivering packages express within a time, sensitive manner updates are are very few and no one respond to emails

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Order Placed June ******* through Amazon.ca.- Item was listed as Out For Delivery on July 3, 2025. Item was not delivered.- Attempted to contact ***************** Email address and phone number listed on website do not work.- Business has numerous unfavourable customer reviews and low customer satisfaction.

PDN Express is NOT a BBB Accredited Business.

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