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Business Profile

Delivery Service

PDN Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/05/2025

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 items from Temu on May 14th, 2025 a total of $******** package was picked up by PDN express on May 25th, at approximately 8:29AM.I received a notification that my package was out for delivery with PDN Express on May 25th, 2025 at approximately 9:08AM.I have not received an further updates on my order, and I have not received the package. I have tried to call all of the phone numbers that are listed on Temu and the PDN Express Website, which are all either have disconnected phone lines, are unreachable, with no voicemail options. (phone numbers: *********************3).I have sent 3 emails in the last 2 days to their company customer service, and have received no responses.I have viewed online that this company does not have a listed address or physical location.The location I put in was found through a forum, but may not be the company's address.This company has an extensive track record online of the same behavior with other customers.I am concerned that this company is operating in a very concerning way, and may possibly be scamming customers. Could you please assist with resolving this issue?I also implore you to launch an investigation into this company.

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