BBB Business Review
BBB Accredited Business since 06/01/1990
United Parcel Service (Headquarters)
Find a LocationPhone: (404) 828-6000Fax: (404) 828-6777View Additional Phone Numbers55 Glenlake Pkwy NE, Atlanta, GA 30328-3474 Send email to United Parcel Servicewww.ups.com
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
BBB Accreditation
A BBB Accredited Business since 06/01/1990
BBB has determined that United Parcel Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
13 of 311 Locations are BBB Accredited
Find a Location
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised United Parcel Service's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3747 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 18 |
| Billing / Collection Issues | 297 |
| Delivery Issues | 2386 |
| Guarantee / Warranty Issues | 19 |
| Problems with Product / Service | 1027 |
| Total Closed Complaints | 3747 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: August 1966, OH
Contact Information
Principal: Customer Relations Mr. Edwin Zollinger (Corporate Customer Relations Group Manager)Number of Employees
400600
Business Category
Delivery Service, Transportation Services
Alternate Business Names
U P S Claims Processing Center S T L, U.P.S., U.P.S. Freight, United Parcel Service **, UPS Freight, UPS Unadilla, U P S, United Parcel Service, Inc., UPS Corporate HeadquartersIndustry Tips
Spot Delivery Complaints are on the RiseFind a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*United Parcel Service is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 742-5877
- (404) 828-4900
- (800) 333-7300
- (404) 828-4300
- (800) 333-7400
- (614) 497-6704
- (905) 676-6959
- (214) 902-1011
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.