BBB Business Review

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BBB Accredited Business since

Bridgestone/Firestone Inc.

Additional Locations

Phone: (330) 379-6912 Fax: (330) 379-4064 View Additional Phone Numbers View Additional Web Addresses

Click for BBB Rating on Bridgestone/Firestone Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bridgestone/Firestone Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support the BBB's services to the public and meet our BBB Code of Business Practices.

BBB Complaint Information

Find aggregate BBB complaint information for Bridgestone/Firestone Inc.. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Bridgestone/Firestone Inc..

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1900 Business started locally: 01/01/1900
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gregg A. Rasor, Manager Tire Test Department / Quality Assurance Mr. Brian Blake, Chapel Hill Store Mgr. Mr. Michael Griffith, Northfield Store Mgr Mr. Mike Homyk, Elyria Area Mgr. Mr. Ryan Hood, Firestone Pkwy Store Mgr. Mr. Harland B. Horton Jr., Senior Counsel Mr. Matthew Koehler, Mansfield Store Mgr. Mr. Anthony Sangialosi, Kent Store Mgr. Mr. Thomas Schippel, Medina Store Mgr. Mr. Dustin Stec, Ohio Regional Mgr. Mr. Steven Wagner, Summit Mall Store Mgr. Mr. Bill Wilson, Akron Area Manager
Contact Information
Principal: Mr. Gregg A. Rasor, Manager Tire Test Department / Quality Assurance
Customer Contact: Mr. Bill Wilson, Akron Area Manager
Business Category

Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Inspection Stations Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies

Alternate Business Names
Firestone Complete Auto Care Firestone Mastercare Firestone Tire & Auto Ctr Firestone Tire & Service Centers
Products & Services

According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.