BBB Business Review

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BBB Accredited Business since 07/01/1993

Firestone Tire & Service Center

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Phone: (337) 261-0090Fax: (337) 261-0373View Additional Phone Numbers1200 W. Pinhook Rd., LafayetteLA 70503

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BBB Accreditation

A BBB Accredited Business since 07/01/1993

BBB has determined that Firestone Tire & Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Acredited Burinesses. This means they support the Bureau's services to the public and meet our membership standards.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Firestone Tire & Service Center's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Based on the BBB files, this company has a satisfactory record with the Bureau. A "satisfactory record" means a company has been in business for at least 12 months, and properly addressed matters referred by the Bureau. The company does not have an unusual volume or pattern of complaints, or any government actions involving its marketplace conduct. The Bureau understands and has no concerns about the company's products, services, and type of business.


Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Firestone Tire & Service Center

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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EDUCATIONAL TIPS
The BBB suggests that when having your car serviced by any company to request a written estimate. The repair bill shoul list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replace parts except those under warranty, trade-in or core parts.

BBB file opened: 07/01/1973Business started: 01/01/1900
Contact Information
Principal: Mr. Will Helton (Region Manager)Customer Contact: Mr. Tim Landry (Manager) Kevin Ford (Area Manager)
Business Category

Auto Repair Services, Tire Manufacturers, Battery Supply Companies, Tire Repair Shops, Muffler and Exhaust System Suppliers, Brake Shops, Inspection Stations, Tire Dealers, Shock Absorber Suppliers, Battery Repair Companies

Products & Services

According to information in BBB files this company operates a chain of more than 1,700 company-owned automotive tire and services stores throughout the United States.

Alternate Business Names
Expert Tire, Mark Morris Tire, GCR Tire Center
Industry Tips
Car Repair

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.