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          Find a Location

          Ashley Furniture HomeStore Southwestern has 34 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAshley Furniture HomeStore Southwestern

            Furniture Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Ashley Way

            Arcadia, WI 54612-1218

            Get Directions
            Visit Website
            (888) 956-4663

            Customer Reviews

            3.09/5

            Average of 254 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            380 complaints closed in last 3 years

            38 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/15/2016

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers complete home furnishings and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            Ashley Furniture HomeStore Southwestern has 34 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Ashley Way, Arcadia, WI 54612-1218
              BBB File Opened:
              8/25/2016
              Years in Business:
              23
              Business Started:
              6/26/2001
              Business Started Locally:
              6/26/2001
              Business Incorporated:
              6/26/2001
              Accredited Since:
              12/15/2016
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Southwestern Furniture of Wisconsin, LLC
              Business Management
              • Monica Davisson, Manager of Operations
              • Vicky Kowitz, Customer Care Supervisor
              Contact Information

              Customer Contact

              • Monica Davisson, Manager of Operations
              • Vicky Kowitz, Customer Care Supervisor
              Read More Business Details and See Alerts

              Customer Complaints

              380 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/09/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Ashley's keep over charging on furniture that I purchased nearly 2 years ago. They didn't give noticed by mail that promotion was ending g. Now every month they added financing charges bringing the merchandise now over the price I sign the contract for. This is robbery I will never finish paying for a bedroom.
              Read More
              Read 379 More Complaints

              Customer Reviews

              254 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rika C

              09/14/2024

              Customers be aware!!!! I bought a side table from Ashley for my daughter when she moved to ********. We stayed at an AirBnB in ********* temporarily and purchased a night stand and had no issues with delivery. When she moved an apartment, we went back to Ashley and purchased a table. Prior to the purchase we told the salesman my daughter has a new address and gave him the new address. When I got the receipt, it still had the old address, and I refused to sign the receipt. He went to get help to fix the address. When he came back he said that his supervisor had fixed it on the system. He put the note that it was fixed (we have the receipt with his signature to say it was fixed). First few days passes after the delivery date, we still hadn’t gotten the table. I called him back & asked if there was a way to track where the table was. He said there was no way to track it. Over a month later, my daughter visited the store and got a tracking number discovering it was delivered to her old address. We contacted the Airbnb and they said they sent it back. We have never received the table purchased and paid for. Long story short, we never got our money back nor or the table
              Read 253 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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