About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 8/31/2003
Years in Business: 10
Products and Services
Business Details
- Local BBB:
- BBB Serving Wisconsin
- BBB File Opened:
- 9/22/2020
- Business Started:
- 2/2/2015
- Business Incorporated:
- 2/2/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Related Businesses:
- Ashley Furniture HomeStore Kingswere
- Ashley Furniture HomeStore Rockledge
- Ashley Furniture HomeStore Stoneledge
- Ashley Furniture HomeStore Southwestern
- Business Management:
- Homestore Customer Care, Customer Service Specialist
Additional Contact Information
- Principal Contacts
- Mr. Ira Peters, Manager of Operations
- Customer Contacts
- Mr. Ira Peters, Manager of Operations
- Homestore Customer Care, Customer Service Specialist
Additional Information
- Payment methods
- We accept Visa®, MasterCard®, American Express®, and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards. We also accept financing offered by Synchrony and Concora Credit and leases from Acima Leasing.
- Refund and Exchange Policy
For online orders:
Items delivered by Standard Shipping that were received damaged or have a manufacturers defect:
If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed.
Customer Care 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT), Saturday & Sunday, 9 a.m. to 5:30 p.m. (CT)
Items delivered by Home Delivery that were received damaged or have a manufacturers defect:
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.- Business Categories
- Furniture Stores, Online Retailer, Furniture Manufacturers
Latest Reviews
Judy W
"On November 24, I placed an online order for a sofa and chair. I used the companys promotional code at checkout and successfully scheduled delivery for December 8." ... Read full review
ADAM R
"Do not shop online and Beware if you are trying to return an item. Called to advise that I found a bed frame elsewhere before any shipping info was given, they shipped it anyway." ... Read full review
Lisette T
"I am extremely irritated with this company, I purchased a sectional online on 08/31/25 for $2900 and requested to have it delivered on Sunday, 09/07. I got an email that my furniture was on hold because they said that my card was declined." ... Read full review
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