BBB Accredited Business Profile

21 years in business
PO Box 81226
Seattle, WA 98108-1300
Additional Phone Numbers
  • (866) 216-1074
  • (866) 395-6759
BBB File Opened: 08/01/1996
Business Started: 07/01/1995
Business Started Locally: 07/01/1995
Business Incorporated: 06/18/1996 in DE
Type of Entity
Business Management
  • Mr. Jeff Bezos, President
  • Mr. Brett O'Keefe, Executive Customer Relations
Business Category
  • Internet Selling Services
  • Books - New
  • Books - Textbooks New & Used
  • Books - Used & Rare
  • General Merchandise - Retail
  • NAICS: Corporate, Subsidiary, and Regional Managing Offices
  • Internet Shopping

Additional Information
  • BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for
Alternate Business Names
  • Amazon.Com Books Inc
  • Amazon.Com Inc
  • Amazon Com Washington LLC
  • Amazon Com Intl Marketplace Inc
  • Amazon Export Sales Inc
  • MyHabit

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business


Government Action

State of Iowa Attorney General vs. Inc and Amazon Services LLC
On October 23, 2014, the State of Iowa Attorney General Tom Miller entered into an Assurance of Voluntary Compliance with Inc and Amazon Services LLC.

Amazon had promoted its Prime memberships by offering free two-day shipping to online purchasers, and customers who accepted the promotion were enrolled in Prime on a free-trial basis. Unless those customers cancel... Read More

Government Action

Federal Trade Commission vs. Inc

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On July 10, 2014, the Federal Trade Commission filed a complaint for a permanent injunction against Inc.

The complaint alleges Amazon billed account holders for millions of dollars in unauthorized... Read More


This company offers a variety of new and used items for sale through the Internet.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for include:

  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.


Customer Review Rating:


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