Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone through the steps of trying to understand how the website of Undetectable AI worked and what it would provide. I entered my card information bc it would not allow me to proceed without it. After working through the process, it was not able to provide what I needed. I immediately requested an account cancellation to which I received no response. I was then charged $60. I emailed once again asking for a cancellation and a full refund to which I received no response again.
  
  This business makes it very difficult to cancel and communicate, which is a fraudulent method of doing business.

  Business Response

  Date: 10/08/2025

  Hi There,
  
  In order to investigate this issue. We need the last 4 digits of the card provided for the transaction and the email associated with the account created, as well as the name used for the account. We are unable to trace any information that you have contacted us. You can also reach out to us via [email protected]

• Initial Complaint

  Date:09/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had clicked on an undetectable AI link back in I believe July and immediately canceled the account in August I was billed again I checked the account and it did not say for any of my email addresses that I had that I had an active account they did not respond to me except to say that I showed an active account on my end I did not I got billed again and I went back on and now all of a sudden I have an active account and they are refusing to send me any money because they said that I canceled my account yesterday and never tried to cancel it before and so they don't owe me anything but I never had an active account until they changed it on their end and they are refusing to give me any money back they have caused overdraft fees on my account twice now I sent them pictures showing that I did not have an active account and then all of a sudden when I emailed them again I look again and all of a sudden I have some active account so they're doing it on their end which is illegal

• Initial Complaint

  Date:09/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with Undetectable AI yesterday, 9/23. It turned out not to be a real trial since there was no difference between a free account and the trial. I was charged the full membership amount the same day. When I reached out today, 9/24, I explained that when I decided to cancel, my subscription immediately ended and I lost all access to the sites benefits even though I had already been charged $19. Normally, when you cancel a subscription, you still keep the benefits until the end of the billing cycle, but that was not the case here.

  Business Response

  Date: 09/24/2025

  Hi ******,
  Thank you for reaching out. Upon review, we were not able to locate an account for ****** ***** under ****************************************. To assist the customer, we kindly ask that they contact us at ********************************* and provide any other email address they may have used to sign up, the last four digits of the payment method used, and a screenshot of the transaction.
  Thanks!

  Customer Answer

  Date: 09/24/2025

  The email on the account was ****************** and I dis reach out to the email earlier today and they were not helpful. The last 4 digits of the card are 6637. I only went to BBB after I already contacted someone from the business. 

  Business Response

  Date: 10/08/2025

  Hello Kaziah,
   
  I hope you're doing well! I just wanted to follow up regarding your previous request to use your remaining credits.
   
  Im happy to inform you that we have successfully rolled over 19,507 words to your account. Rest assured, you can continue using your remaining credits anytime.
   
  If you have any questions or need further assistance, feel free to reach out. Im here to help!
   
  Warm regards,
  Ava

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial on 8/20/25 and canceled the trial on the same day. I also requested that my account be deleted that same day, and the their website immediately confirmed that it was done.However, I received a charge on my credit card on 8/24/25 in the amount of $65.46. I have started the chargeback process on my credit card. I have read SO MANY other people who have also been fraudulently charged by this company. They are a scam and I want my money back.

• Initial Complaint

  Date:08/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Undetectable AIs free trial on August 14, 2025, expecting no charges unless I upgraded. Within the first minute of using the trial, the company charged my credit card $250 without clear consent or warning. This was not disclosed transparently, and I did not agree to an immediate paid subscription.When I contacted their support, they initially suggested they would process a refund, even stating approved in writing, but later retracted this and offered only to roll over credits. I have not received a refund despite multiple requests. I believe this constitutes deceptive billing practices and misrepresentation of a free trial offer.I am requesting full reimbursement of the $250 and investigation into the companys billing practices to prevent other consumers from being charged in the same manner.

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Undetectable AI for a $19/month plan. However, I later discovered that they were fraudulently charging my card twice every month a total of $38/month despite the fact that I only had one active subscription and no other accounts associated with my card.These unauthorized duplicate charges occurred every month on the 8th for six consecutive months, totaling $228 for a $114 service. Once I caught the issue, I immediately contacted customer service and asked them to cancel my subscription and stop charging my card. They claimed they would but the very next month, I was charged twice again on the 8th.This is not just poor business practice its fraudulent. I was charged double every month for a single subscription, even after requesting cancellation. I am not simply asking for a refund of the extra money I am demanding a full refund of all $228 due to the continuous and unauthorized misuse of my payment ************** resolve this, I am requesting:A full refund of $228 Written confirmation that my subscription has been canceled Proof that no further charges will be made to my card If this is not addressed immediately, I will be pursuing further action through my bank and other consumer protection avenues.

  Business Response

  Date: 08/05/2025

  Hi, 
  
  Thank you for taking the time to review this matter. Please know that we have already processed the refund for this user for six $19 USD charges from ***** Jul,y and August. 
  
  We are already coordinating with the customer regarding this matter. Let us know if you have further questions. 

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Undetectable AI is engaging in deceptive billing practices by duplicating subscriptions for its customers. This system flaw results in only one active subscription being visible to the user, while a hidden duplicate subscription remains active and continues to be chargedwithout the customers knowledge or ability to cancel it.I canceled my subscription in January through the available method on their platform. However, I continued to be charged. After reaching out to their support team, they acknowledged that their system is duplicating subscriptions and confirmed that the ongoing charges were due to a hidden subscription only visible on their end.Despite admitting fault and confirming this technical issue, Undetectable AI has refused to issue a refund for any charges incurred since my cancellation. They claim their system cannot process refunds beyond the most recent billing cycle, even though the continued charges were caused by their own platforms malfunction.I am requesting a full refund for all charges made after my January cancellation, as I should not be held financially responsible for a subscription I had no visibility of and no way to cancel.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With the proliferation of AI-generated content, it is impossible to know whether someone's genuine work is theirs, or AI-based. Upon putting my own content through an AI-detector, it continually showed that my work was 50-80% AI-generated, although none of it was.I decided to follow a link for *************************'s product which promised to "humanize" content and make it pass any AI-detectors.I signed up for a 3-day free trial, which was already a scam, as you can not humanize more than 250 words over the 3 day period which is no more than a paragraph. I then upgraded to their $60 yearly plan, after seeing assurances of "cancel anytime" on their website.The humanized product was ridiculous, including grammatically incorrect words like "who're." So after 5 minutes, I canceled, and wrote the customer service requesting a refund.I was told there is no refund, too bad, I should have read the terms and ************* fully a scam. I am out $60 for 5 minutes of their nonsense.This company should not be allowed to be in business.I want to be refunded my money.

• Initial Complaint

  Date:05/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2025, a charge of $31 was made to my ******** account by ******************** for a subscription renewal. This charge was processed with no prior billing notice, no email alert, and no receipt. This wasnt a one-time errorI have never received a billing notification or receipt for any charge since opening my account with them.Even worse, their website offers no way to view past payments or billing history. Theres no transaction log, invoice record, or dashboard to check what youve been charged or when. That is unacceptable for any company charging consumers on a recurring basis.When I contacted the company, I was denied a refund and told I had agreed to recurring billing in their terms. But terms and conditions do not excuse a complete lack of transparency. Every legitimate subscription service I use sends a reminder before charging and a receipt afterward. Undetectable AI does neither.The purpose of billing notices is to give customers time to cancel or prepare. What if I didnt have enough funds? A surprise charge could have overdrafted me. Refusing a refund under these circumstances is unethical.I live in **********, a state with strong consumer protection laws that require fairness and transparency in billing. I believe this companys behavior directly violates those standards. I feel misled and taken advantage ofand I shouldnt have to scroll through months of bank statements to figure out what theyve charged **** am requesting a full refund of all charges made to my account by ********************, not just the $31 from May 25, 2025. This request is based on:The absence of billing cycle alerts No receipts or confirmations No billing or payment history access Refusal to issue a refund when asked And a consistent pattern of non-transparent practices that violate consumer rights under NJ law Its 2025basic billing transparency should be standard, not optional.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Undetectable AI Issue: Refused refund despite failed or unsatisfactory service Transaction Date: 03/29/2025 I am filing a complaint against a company called Undetectable AI, an online platform that advertises the ability to rewrite AI-generated content in a way that bypasses AI detection tools. I purchased their service expecting the product to perform as advertised. However, the results were either inconsistent, unusable, or failed to pass AI detection tools, defeating the entire purpose of the purchase.Upon contacting the company to request a refund, I received either no response or a refusal to refund, despite clearly stating that the service did not deliver the promised results. Their customer service was unresponsive or dismissive, and no fair resolution was offered.I am requesting a full refund and that appropriate action be taken to hold this company accountable for what appears to be deceptive marketing and poor customer support.Desired Outcome:Full refund of the amount paid: $42 Investigation into this business for misleading claims and refund refusal Thank you for your attention to this matter.Sincerely,Zabihollah Najafianashrafi *********************