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Business Profile

App Developers

Milky Way Entertainment LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad on Instagram which reported to tell you who views your profile. They offered a $1 trial period and will charge the card again, for I think $20 in 3 days. The app doesn't do anything as advertised and they do not let you cancel your plan in app. It just shows a spinning wheel when trying to pull up the plan to cancel but it never populates. The app is called Gramsmetrics which is serviced by Milky Way entertainment. The purchase was made today, 2/4/25. They have not responded to my email requesting cancellation and refund.

  • Initial Complaint

    Date:01/29/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ---------- Forwarded message ---------
    From: *** ****** <***************************>
    Date: Tue, Jan 28, 2025 at 2:39 PM
    Subject: Addition to my preferred resolution
    To: ************************************* <*************************************>

    In addition to wanting a refund based on my previous complaint, I would also like to ensure that I'm unsubscribed and will incur no additional charges from Milky Way Entertainment 

    Customer Answer

    Date: 01/29/2025

    I accidentally subscribed to a scam on Instagram, it was a free trial for Metric Master, which was a "followers/unfollowers analysis reporting service"I quickly caught on that it was a scam. I followed the instructions on how to cancel it. It was a dead end. I emailed the customer service address and they told me to do what I just attempted to do already. My debit card was charged $14.99 despite it being a "free trial". I then did some digging and found that a lot of people have had the exact same issue. They all found it extremely difficult or impossible to cancel their subscription and have had to cancel their credit card. I will likely have to do the same. My bank statement said the charge came from Milky Way Entertainment. That's why I'm reporting them.I've provided the reddit links of people describing the same issue ***************************************************************************************************************************************************************************

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Unauthorized Charge and Failure to Provide Refund Dear Better Business Bureau,I am writing to file a formal complaint against Milky Way Entertainment LLC for charging $28.99 to my card without my full consent and refusing to issue a refund despite multiple requests. This company has acted in an unfair and possibly fraudulent manner, and I believe their practices violate consumer protection laws.Details of the Incident:Merchant Name: Milky Way Entertainment LLC Transaction Date: October 4, 2024 Amount Charged: $28.99 Transaction Reference Number: [Insert Transaction ID if available]Location: ********************************************************************************************* I initially subscribed to their service, expecting to be able to cancel within the trial period. However, after requesting a refund, the company refused to return the funds, despite me not using the service as expected. I have attached correspondence with the company as evidence of my attempts to resolve the issue directly.This type of practice is concerning, as it appears that the company may be intentionally misleading consumers by trapping them into unauthorized payments and refusing refunds. I kindly request that you investigate this matter to prevent further exploitation of consumers.Actions Requested:1.Investigate Milky Way Entertainment LLC for potential consumer rights ***************** me recover the amount of $28.99 that was charged without my consent.Thank you for your attention to this matter. I hope your organization can take action to ensure that this company complies with consumer protection laws.******* ****** mail: ****************

Milky Way Entertainment LLC is NOT a BBB Accredited Business.

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