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Business Profile

Internet Services

DBI Networks LLC/Clear Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for DBI Networks LLC/Clear Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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DBI Networks LLC/Clear Fiber has 2 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need immdiate assistance in working with Clear Fiber. We were without service between the June 16 through June 20. We have also been without service since 12:59 a.m.on June 24. I have tried repeatedly company to contact via phone, text, and email for support, but receive zero correspondence. The company advertises 24 x 7 support and response within one hour, but that is not clearly not the case as correspondence shows.
      I also need resolution for payment account set-up issues service rep responsible for processing may be delaying payments intentionally to deliberately create accounting issues, reimbursement for time and services unrendered, and written instructions on how a customer is supposed to contact this company to receive supoort as advertised going forward.

      Additonal documentation can be provided if needed and applicable.

      Customer Answer

      Date: 07/23/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      At this time, I have not been contacted by DBI Networks LLC/Clear Fiber regarding complaint ID ********.



      Regards,



      ****** ****

    • Initial Complaint

      Date:08/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had fiber service with ClearFiber and found that they randomly double charged me over the past 2 years. The agreement was for me to pay $58.55 per month for their service. When they charged me 5 times for the month of April I tried to contact them but they did not answer their phone nor did they answer the case I submitted on their website and this forced me to have my credit card closed to protect myself from further fraudulent charges. After checking my charges 2021 thru 2022 it appears that they were using my credit card as a slush fund. They double charged me four times in 2021 and seven times in 2022. I was able to finally contact them to have my service disconnected and they (Mr. Heckman) asked me to send them copies of my billing statements showing the overcharges for the past two years which I did but now they are back to not answering their phone or responding to the case I created. All I would like is for them to settle up as they said they would and close the books on my account but I can't get them to respond.

      Customer Answer

      Date: 09/07/2022

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      At this time, I have not been contacted by DBI Networks LLC/Clear Fiber regarding complaint ID *********



      Regards,



      * *********

    DBI Networks LLC/Clear Fiber is NOT a BBB Accredited Business.

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