We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

DBI Networks LLC/Clear Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for DBI Networks LLC/Clear Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DBI Networks LLC/Clear Fiber has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed for a monthly service 3 times in the same month. June 3rd, June 7th, and June 12th 2024. There is no way to Contact this company

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Clear Fiber internet. The owner was convicted last month of federal money laundering and sentenced to prison. My modem needs to be reset remotely by the company (this happened before and they fixed it) but no one works there now so I am without internet. No other communication company services this area so I cannot switch providers. I have two kids in college, one who is in Engineering with hard classes and needs the internet. I am paying $52 a month for no service. No one will provide any assistance in this matter including the ** ***** ********* office, who only advised to change providers. Any assistance you can offer will be greatly appreciated. Thank you *** ********

    • Initial Complaint

      Date:05/31/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No call back about issues with service.

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clearfiber has not responded to texts or phone calls regarding outage of service. Service is intermittent and has been for months. Credit card is being charged monthly despite no service (Internet). Owner is u der federal investigation for fraud (well documented on the news). Absolutely cannot reach a company representative. A former employee has provided information that “there are no longer employees” working.

    • Initial Complaint

      Date:04/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contactin* ********** internet weeks, multiple times a day via email, text, messenger, etc. I have not had internet for over a week not and need some assistance. No one will return any of my calls emails texts.

    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for automatics monthly payments for ********** internet for $52.95. I have been charged twice each month starting in February 2024. I was charged $52.95 on 2/2/24 then again charged $52.95 on 2/5/24. When I noticed the double bill, I called let message, sent text messages, and emailed about the double charge and to take me off automatic payments, no one responded. Then the same thing happened in March. I got charged $52.95 on 3/4/25 and then charged again 3/5/24 for $52.95. Again I called left messages, sent text messages, sent a email, I was told someone from billing would call me back, I even left a message on messenger and they replied someone would call me, no did I get a response. I again got an automated charge of $ 52.95 on April 2nd. I called left messages stating I got charged again and asked to be taken off the automatic monthly payments and my account credited for the previous double payments, still have not got a response. Today April 13th 2024, I woke up to no internet service, I called left messages sent an email about not having internet and asked to called about the issue and about the previous charges that no one has ever called or emailed me back. The lady that answered assured me someone would me back within a hour, I still have not heard from anyone. I have no clue how to take care of the problem when I have tried every possible way to contact *********r and they will not call me back.

      Customer Answer

      Date: 05/14/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by DBI Networks LLC/Clear Fiber regarding complaint ID *********

      Regards,

      ******* ********

    • Initial Complaint

      Date:04/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my last month’s bill. The statement issued to me does not reflect my payment. I cannot contact the company. The customer service number routes me to a 3rd party that only accepts messages. The text chat has no response. The email to support was unanswered. I am concerned about being reported for delinquencies on my credit. I have called during normal business hours. There is absolutely no response.

    • Initial Complaint

      Date:03/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been a month since the interior portion of my internet was hooked up. I was told a week later I would receive a modem and the external portion of my internet would be hooked up. With 4 emails, 6 text and 21 phone called with messages marked urgent I have yet to receive a reply as to when I will be hooked up. This is not just for my sake, there are 4 other customers on my road waiting for services. All of our bills start in less than a month and we will all be paying for services not performed.

    • Initial Complaint

      Date:12/04/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested to cancel my internet service with ClearFiber via email to the listed support email on 3/1/2023. I have sent 8 emails attempting to cancel service, called 6 times with one being answered and hung up on and the other being responded and my cancellation request acknowledged, and I have texted their support text line. However, my credit card on file has been charged at least an additional six times after my attempted cancellation. My credit card has also been charged after speaking on the phone with a customer service representative that confirmed my cancellation request. None of my emails have been responded to and I have just received another bill for the previous two months of service.

    • Initial Complaint

      Date:11/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last November I cancelled service for *** ***** ******* *********** ** and returned Clearfiber equipment. After some difficulty I received a disconnect notice on January 17 that I have in my possession. Today I received a billing statement for November, 2023. I do not plan to make a payment, but an explanation is in order.

      Customer Answer

      Date: 11/30/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by DBI Networks LLC/Clear Fiber regarding complaint ID ********. 

      Regards,

      ***** * ********** **

    DBI Networks LLC/Clear Fiber is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.