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Business Profile

Plumber

Hey Mr Wilson LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr Wilson was contracted by ***** ******** **** Warranty to do some plumbing work and he took forever getting here and when he did he came back 2-3 times and never completed the work that he got authorized to do. I am still waiting for him to put our sump pump in and it has been over two months now.

    Business Response

    Date: 05/01/2025

    The work order was assigned by **** 2/3/25.  Homeowner was contacted and appointment made on 2/5/25 for 2/8/25.

    tech arrived 1:30 pm on the 8th.  Diagnosed the issues as per the home owner. Multiple valves leaking. Hot cold reversed. Leak from shower drain, leak under kitchen sink drain and a hose bib not working properly. 
    report was turned into **** who initially needed more info as this was all preexisting . Owner was to email home inspection .  Bad weather persisted for some time making access to the property delayed . 
    Work was authorized and completed on 3/6/25 at 10 am with owner and I believe daughter present and all was demonstrated completed at that time . He asked about the cost of cleaning out the Crawlspace and installing a sump pump and I gave him a verbal estimate . He was to get back to me after he contacted his realtor as to what path to take .  I mentioned his water heater was likley going out as it was leaking some.  I never heard back from the owner. The 30 days past and he never contacted **** with any issue. The work order was closed.  In April he had another company change the water heater.  Perhaps the confusion is with them .  I would like this matter withdrawn as I have documented everything with **** and checked the status prior to submitting this update .  If Mr ******* would like to call me and schedule and appointment for a proper estimate and resolution for his standing water issue we would be glad to assist .  **** did Not at anytime authorize nor mention a sump pump .   I would like this matter retracted as the issue seems to lay between **** and the home owner in miss  communication or there had been further arraignment without our involvement. 

  • Initial Complaint

    Date:02/23/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    ****** *******

    y money.

    Business Response

    Date: 03/08/2023

    Upon review of Mr. ******** request for refund and after several attempts to reschedule the job due to staffing and material shortage and personal health issues  I find it proper and acceptable to refund the full amount  at the customers place of business as he requests. We would request a receipt at that time .  Payment will be refunded on or before end of business 3/13/23. Charlie Wilson. 

    Business Response

    Date: 03/21/2023

    Mr ******* and I were both out of town and wasn't clear if there was a way to get receipted.  I called and made arrangement with Mr . ******* today and he is restored and I have a signed receipt.  We have no further involvement.

    We are glad this has been settled for both parties. 

    ******* ******

    .  

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